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The latest product and service reviews to find new customers, or retain your existing ones.

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Article
How to Choose a Customer Service Call Center for Your Business
By Adam Uzialko | December 20, 2021

Looking for the right call center service for your business and your customers in 2019? Here are a few questions to ask and features to look for.

Article
Can Salesforce Stay on Top of CRM Providers in 2022?
By Mona Bushnell | December 20, 2021

Salesforce is a dominant force in the CRM world. However, there are alternatives to consider.

Review
monday CRM Review
By Jeff Hale | December 20, 2021

monday.com's ready-made CRM, sales, and project templates make it easy to capture leads, track pipelines, and manage customer data so teams can collaborate and sell more effectively.

Review
Textedly Review
By Jamie Johnson | December 20, 2021

Textedly offers text messages services with features like scheduled messages, mass group texting, built-in link sharing and automatic text replies. Pricing varies depending on the package you select....

Review
monday.com Review
By Nicole Fallon | December 20, 2021

monday.com is our best pick for planning campaigns, as it offers many customizable templates, workflow automations, and calendar, chart, and workload views, as well as an ideas and requests board...

Review
TextMarks Review
By Jamie Johnson | December 20, 2021

TextMarks, our pick for the best customer service, is an accessible and easily customizable platform for businesses to successfully implement mass SMS marketing and communication campaigns.

Review
Benchmark Email Marketing Review
By Nicole Fallon | December 20, 2021

Benchmark is our pick for the best low-cost email marketing software. It's an accessible, affordable platform that allows users to create and send interactive email campaigns while monitoring...

Review
Constant Contact Email Marketing Review
By Nicole Fallon | December 20, 2021

Constant Contact is our pick for the best email marketing service for small businesses. It has everything a small business needs to create effective campaigns, including affordable plans and...

Review
Freshworks Freshsales Suite Email Marketing Review
By Nicole Fallon | December 20, 2021

Freshworks Freshsales Suite's marketing integrations give small and midsize businesses the flexibility and control of larger, more comprehensive email marketing solutions at an affordable price.

Review
Keap CRM Review
By Jeff Hale | December 20, 2021

Keap is a strong contact management software with robust marketing, sales and e-commerce tools built-in. The functionality and interface are top of the line, but it's not a lightweight solution, and...

Review
SimpleTexting Review
By Rachelle Gordon | December 20, 2021

SimpleTexting is a straightforward SMS service that connects you to your customers. It offers helpful tools, an easy-to-use dashboard and flexible plans.

Review
Contact Communications Review
By Adam Uzialko | December 20, 2021

Contact Communications, our pick for best pay-as-you-go answering service, has plans suitable for small businesses or companies on a budget. It charges competitive per-minute usage rates and low...

Review
Stericycle Communication Review
By Adam Uzialko | December 17, 2021

Stericycle Communication Solutions is a strong option for medical answering services. Its agents are well trained on medical terminology and HIPAA compliance.

Review
EZ Texting Review
By Rachelle Gordon | December 17, 2021

EZ Texting is an excellent service to help you control your text message marketing campaigns. Its many tools and resources are easy to find and use in the software's dashboard.

Review
Zoho CRM Review
By Jeff Hale | December 17, 2021

Zoho CRM is easy to implement, intuitive to use and inexpensive to adopt. It offers a lot of functionality at a competitive price point, and it's easy to tailor to your needs.

Review
Salesforce Marketing Cloud Review
By Nicole Fallon | December 17, 2021

Salesforce Marketing Cloud is best for mid- to enterprise-sized sales teams looking to improve their email and overall marketing strategies. It provides email personalization abilities to maintain...

Review
Salesforce Review
By Jeff Hale | December 17, 2021

Salesforce offers small businesses the power and functionality of an enterprise-level CRM in a package that can be gradually scaled and upgraded over time.

Review
Podium Review
By Stella Morrison | December 17, 2021

Podium consolidates online reviews and customer messages in one streamlined dashboard, making it simple to respond in a timely fashion. It's a great service for companies needing intuitive and...

Article
What Is Sales Force Automation?
By Marisa Sanfilippo | December 13, 2021

Sales force automation can improve your sales team's ability to engage with new leads and boost customer satisfaction.

Article
Adopting a CRM? How to Get Buy-in From Your Sales Department
By Mona Bushnell | December 10, 2021

A CRM is a great tool for marketing and sales teams, but only if you can get your sales department's buy-in.

Review
Zoho Campaigns Review
By Saige Driver | December 10, 2021

Zoho Campaigns is a low-cost email marketing automation platform that offers the most essential automation features without watering down their capabilities.

Review
Oracle Eloqua Review
By Adam Uzialko | December 10, 2021

Looking for a marketing automation platform for enterprise? We review the best of the best here.

Review
Pardot Review
By Adam Uzialko | December 10, 2021

Pardot is powerful enterprise-level marketing automation software with a nimbleness and adaptability that makes it suitable for virtually any company in any industry.

Article
How to Create a CRM Dashboard (Examples)
By Max Freedman | December 10, 2021

A CRM dashboard gives your employees a snapshot of the metrics that matter most.

Article
SMS Survey Basics: How to Send a Text Survey
By Nicole Fallon | December 10, 2021

A text or SMS survey can help you gather feedback from your customers quickly and effectively.

Article
The Importance of Maintaining Clean Data
By Hannah Tayson | December 02, 2021

This guide explains the importance of good data and proper data management. Follow these steps to better manage your business's data and increase productivity.

Article
Employee Burnout and How to Identify It
By Kiely Kuligowski | December 01, 2021

If you can't identify and address employee burnout, it can have serious negative implications for your staff and business.

Article
What Is a PEST Analysis?
By Jennifer Post | December 01, 2021

A PEST analysis looks at how external factors can affect a business's activities and performance. Here's how to create and use one.

Article
11 Benefits of CRM Systems
By Kiely Kuligowski | November 19, 2021

CRM software can provide a wealth of benefits for your small business, from customer retention to increased productivity.