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Ooma Review

Chad Brooks
Chad Brooks
  • Ooma Office can be a strictly cloud-hosted system or an on-premises system that doesn't require much equipment to install.
  • Ooma Office gives very small businesses the option of using IP or analog phones, as well as mobile devices and softphones.
  • Businesses can choose from two service plans that start at $19.95 per user per month.
  • This review is for business owners who are interested in learning more about Ooma Office, our choice for the best phone system for remote teams.

Ooma Office is an ideal solution for businesses with remote teams. The phone system is hosted in the cloud and lets users tap into their business line from mobile devices and computers in any location. The mobile and desktop apps allow users to make and receive calls, check their voicemail, join ring groups and access company directories. Ooma also offers video conferencing. For these reasons and more, we chose Ooma Office as our 2021 pick for the best business phone system for remote teams.

Ooma

Ooma

The Verdict

Ooma Office is our choice as the best business phone system for remote teams because it works with both IP and analog phones, doesn't require much equipment, and is available in two affordable service plans.

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To understand how we selected our best picks, you can find our methodology, as well as a comprehensive list of business phone systems, on our best picks page. 

Editor's note: Interested in a business phone system? Fill out this questionnaire to have our vendor partners contact you with more details.

 

 

Ooma Office Pricing 

For users of the fully cloud-hosted system, Ooma charges per-user monthly fees. The only time you have to pay for equipment is if you want to use analog phones inside your office. In these situations, there are some additional one-time fees for equipment.

Regardless of the type of devices you use to make and receive calls, there are two service plans that differ by price and features. Here is how the two plans break down:

Ooma Office

  • Price: $19.95 per month per user
  • Core features: Virtual receptionist, call park, ring groups, music on hold, transfer music, extension dialing, voicemail, call transfer, call log, conference bridge, online fax, SMS messaging, virtual extensions, call flip and overhead paging

Ooma Office Pro

  • Price: $24.95 per month per user
  • Core features: Everything in the Office plan, plus a desktop app, call recording, enhanced call blocking, voicemail transcription and video conferencing

If you plan to use analog phones, you will need some easy-to-install hardware, including a base station and Linx devices (which connect analog phones to the system). The starter package of a base station and two Linx wireless devices costs $129.97. Each additional Linx device is $50, and each office expansion unit is $100. Office expansion units are needed when you connect more than four analog phones to the system.

Please note that this applies only to analog phones. If you want to use IP phones, you don't need additional equipment. If you have employees working in an office and want IP phones, you can purchase them directly from Ooma. Ooma has Yealink and Cisco phones that cost between $100 and $300 each.

Ooma Office includes a 30-day, risk-free trial. The company doesn't lock you into any long-term contracts; you pay month to month. Some competitors, by contrast, require one- to three-year contracts.

Did You Know?Did You Know: Ooma has two service plans: Ooma Office costs $19.95 per month per user, and Ooma Office Pro costs $24.95 per month per user.

Ooma Office Features 

Though it doesn't include every feature other providers offer, Ooma Office has many of the features remote teams find most valuable.

Among the 35 standard features available to all users are voicemail, call transfer, call log, call park, music on hold, extension-to-extension calling, dial-by-name calling, call blocking, ring groups and online faxing. There is also an automated attendant that answers your incoming calls and virtual extensions for employees who work outside the office. 

The upgraded Office Pro plan includes the features in the standard plan, as well as call recording, enhanced call blocking, voicemail transcription and a desktop app that gives users the flexibility of using their computer in the same way they would their desk phone. The desktop app includes a softphone for making and receiving calls, click-to-call, the ability to listen to voicemails or read voicemail transcripts, and a way to easily configure your preferences. This desktop app is especially valuable for businesses with remote teams.

Ooma Office Pro users can also tap into the platform's video conferencing solution. Users can join meetings straight from the Ooma desktop app or any web browser. You can host video conferences with up to 25 users at a time, share your screen, chat with meeting attendees either individually or as a group, mute users and either schedule meetings in advance or host them as needed.

All users have access to the Ooma mobile app, which is available for iOS and Android devices. With the app, you can make and receive phone calls from anywhere as if you were in the office. You can also use the app to listen to and manage voicemails, access co-workers' extensions, transfer calls to another extension or voicemail box, and direct-dial customer support. 

The Ooma Office audio conference bridge comes standard for all users. Employees can host conference calls with up to 10 participants for no additional charge. However, that number expands to 25 for Pro plan users.

Key TakeawayKey takeaway: All Ooma users have access to the mobile app and 35 standard features, including voicemail, virtual receptionists, music on hold and online faxing.

Ooma Office Pros

One reason Ooma Office is an excellent multiline phone system for small businesses is that it is simple to install and use. If you use IP phones, there is no equipment to install; all you need to do is plug them into a local area network (LAN) port. If your remote team members don't need phones, all they need to do is sign in to their mobile or desktop apps to start making and receiving calls.

Did you know?Did you know? Ooma can serve all of your line needs. If you have a small business and need a four-line phone system, Ooma can do that. If you need an eight-line or even 20 or 50 line system, Ooma can serve your needs.

If you need to set up the system to work with analog phones, however, the setup process is much more difficult, because there is some equipment to hook up. The main component of the system is a base unit, which is a full router capable of prioritizing voice data and directing traffic to ensure reliable phone service. You can connect up to four Linx devices to the base unit. 

After activating your account in the Ooma online portal, you select a new main local or toll-free business phone number, or a temporary number if you plan to transfer a current phone number.

Once that has been assigned, you set up the system's hardware by connecting the base unit to a high-speed modem. Then, you plug the AC adapter into a power outlet and plug an IP phone into your network or an analog phone into the base unit. When the base unit turns blue, you can start making and receiving calls. 

You configure the system through the online portal, regardless of whether you need extra equipment. This portal is where you assign employees extensions and phone numbers, set up the automated attendant and create ring groups. The portal does not require extensive training, so anyone can update and maintain it. 

TipTip: With Ooma, you can use IP phones and a LAN connection to power your service, or analog phones and Ooma's on-premises, easy-to-install router to run the phone system.

Ooma Office Cons

Ooma Office lacks the sheer variety of features that larger competitors, such as RingCentral, offer. If you want every feature out there – such as call screening and missed-call notifications – Ooma's business phone system probably isn't for you. 

Did you know?Did you know? Ooma also offers enterprise organizations SIP trunking services, which allow you to turn existing landline PBX equipment into a cloud-hosted service.

Another possible downside is the 10-person limit for conference calls. Depending on your needs, that number might not suffice. However, the Office Pro plan allows for more attendees.

Customer Service 

To gauge the type of support customers can expect, we contacted the company numerous times by phone, email and live chat, posing as a small business owner interested in phone systems. 

During our interactions, Ooma representatives were helpful and friendly. They answered our questions clearly and thoroughly. Each representative we dealt with followed up several times via email, asking if we had additional questions, providing videos that showed how the system operates and informing us of several promotions. 

Support is available by phone, email and live chat 24/7. For users of the system, Ooma offers a variety of support options on its website, including video tutorials, FAQs and troubleshooting.

Ooma is an accredited member of the Better Business Bureau with an A+ rating. As of April 2021, there have been more than 200 complaints against Ooma. However, not all of the complaints involve Ooma's business services. 

Image Credit: Prostock-Studio / Getty Images
Ooma

Ooma

The Verdict

Ooma Office is our choice as the best business phone system for remote teams because it works with both IP and analog phones, doesn't require much equipment, and is available in two affordable service plans.

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Chad Brooks
Chad Brooks
Business News Daily Staff
Chad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and business.com for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post, CNBC.com, FoxBusiness.com, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.