There are some key factors to consider when choosing a POS system. Before jumping in and scheduling a demo or accessing a free trial of just any system, take a moment to consider your business’s needs and create a shortlist of solutions that may suit them.
We talked to business owners and decision-makers who have been through the process of choosing a POS system and asked them how they made their selections — and what they wish they had known beforehand.
Consider setup and implementation.
Setting up a POS system can be a big task, and sometimes, it comes with an additional price tag. For new businesses launching sales operations, choosing a complex system could cause unnecessary delays and expenses. For small businesses on a budget, expensive setup fees or switching to a new platform may turn a cost-effective system into a cost-prohibitive one.
“While the ongoing costs of a good POS system are usually low, the initial setup costs can be higher than you might expect,” said Dimitri Zobnin, owner and managing director of House of Enki. “You’re not just paying for the software; if your chosen POS isn’t compatible with your current hardware, you might end up spending a lot on new cash drawers, barcode scanners and other equipment.”
Look for training and learning resources.
Your staff will be working in your POS system every day and need to be proficient at using it. Choosing a user-friendly POS system with plenty of training support and learning resources is critical to avoid disrupting operations. Reducing the learning curve as much as possible will ensure your business can operate unhindered by the new system.
“Another crucial factor for us was simple training procedures. Retail often sees high staff turnover, especially around the Christmas season when you might bring on temporary staff to handle the increased demand,” Zobnin said. “I can say that extensive training can really drain company resources, as experienced staff need to take time away from their usual duties to train new team members.”
By selecting a POS system that is relatively intuitive, you can minimize the need for training, which is especially important when getting a startup off the ground or when running a small business with limited staff. Moreover, if the vendor provides a lot of easily understood self-guided help resources, your staff can reference this information to quickly get up to speed on their own.
Check the reporting tools.
When a POS system offers in-depth reporting, it can become a valuable asset that helps you make better decisions about how to run your business. However, not all POS reporting modules are created equal. Make sure you look closely at the types of reports you can run and whether the software offers custom reporting. You should also consider whether a system allows you to export your data to an outside source, if you need to make use of it elsewhere.
“We needed a POS that would allow us to export our sales data and reports as a CSV,” said Lev Tretyakov, CEO and sales director of Fortador. “We export the data and use Excel to check for trends, performance, and patterns and make business decisions.”
Analyzing reports in this way is especially important for new businesses that need to establish a baseline understanding of what their customers want and don’t want. Over time, this data can be used to adjust inventory and ensure you’re providing your customers with the right products.
Find out about customization and flexibility.
Some POS solutions are highly flexible and allow you to customize the software and configure the hardware in whatever way best suits your team. Others are more rigid, and what you see is what you get. During demonstrations of any POS system, be sure to ask clear questions about customizability and what can be tailored to your existing workflow.
“If I could do anything differently, I would explore more customizable solutions to fit our specific needs better,” said Valentin Radu, CEO and founder of Omniconvert. “Investing the time to assess our unique requirements before purchasing could have led to an even more tailored solution.”
Ultimately, properly customized software can boost efficiency and reduce the learning curve associated with any new system. Look for a platform that can be tailored to your business’s needs, and a vendor that will help you configure it in such a way at a reasonable cost.
Opt for responsive customer support.
Check out real users’ reviews about the customer support team before partnering with any vendor. You are bound to run into issues with your POS system sooner or later, and a helpful, responsive customer service team can make all the difference between a minor hiccup and a major nightmare.
“The customer support experience also plays a vital role; having responsive support can make a significant difference when troubleshooting issues,” Radu said.