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Updated Jul 10, 2024

Lightspeed Review

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Written By: Jamie JohnsonBusiness Operations Insider and Senior Analyst
Verified Check With BorderEditor Reviewed
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Editor Reviewed
This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision.

Table of Contents

Open row
Editors Score:9.2/10
Lightspeed is our choice for the best POS system for retailers because of its advanced inventory management, employee management, e-commerce tools and analytics features. It's also a great solution for restaurants and golf companies.
Plus Sign Pros
  • Lightspeed allows you to track inventory across multiple store locations.
  • The platform integrates with hundreds of apps, allowing you to create a customized solution for your business.
  • The company provides free onboarding and 24/7 chat support, regardless of the plan you choose.
Minus Sign Cons
  • You must sign up for an annual contract to get Lightspeed's lowest pricing.
  • Lightspeed may not be affordable for brand-new retail stores.
lightspeed company logo
Editor's Rating9.2/10

Lightspeed is a top-notch point-of-sale (POS) system that serves the retail, restaurant and golf industries. This cloud-based POS system is particularly suited to retail businesses because of its advanced e-commerce tools and features that support inventory, employee and customer management. Additionally, Lightspeed Restaurant is a great option for bars, cafes and full-service restaurants, and over 1,200 golf courses worldwide utilize Lightspeed’s software thanks to its easy-to-use tee sheet. 

Lightspeed Editor's Rating:

9.2 / 10

Affordable pricing
Free trial
Robust integrations
Invoicing and bill pay
Mobile app

Why Lightspeed Is Best for Retail Businesses

We chose Lightspeed as the best POS system for retail businesses because its hardware and software options give retailers everything they need to streamline operations. We were particularly impressed by Lightspeed’s advanced POS inventory management features, which help owners manage multichannel and multilocation businesses. This system can track your inventory and automatically reorder items that are running low. 

The robust POS system also provides advanced analytics data that creates customized POS reports about your business. You can view custom reports to see how your business is performing and identify new opportunities. You’ll gain advanced insights about your customers and how to serve them better. 

If you run a brick-and-mortar store and want to start selling online, consider Lightspeed Ecommerce. The platform integrates seamlessly with Lightspeed Retail to help you build a website and sell products on social media.
Lightspeed interface on a desktop and mobile device

Lightspeed helps retailers order stock easily and quickly if items are running low. Source: Lightspeed


We appreciate that Lightspeed is designed with retail businesses in mind and that it offers many retail-specific features. The POS system works for companies of all sizes and has an intuitive interface and many customization options. We also like that businesses can use the free mobile app for iOS or Android to access information from anywhere.

We were impressed with Lightspeed’s third-party integrations, which allow businesses to extend the platform’s functionality. The software integrates with hundreds of popular third-party apps to help you run your business. We were also pleased that the company enhances usability by providing one-on-one onboarding, a dedicated account manager and 24/7 customer support. 

Lightspeed Features

Inventory management

Lightspeed makes it easy to track your inventory, create product variations and bundle items.

Customer management

You can use Lightspeed to collect data about your customers and create customer profiles.

Loyalty programs

The platform lets you create custom loyalty programs for online and offline sales.

Employee management

The POS system makes it easier to monitor the number of hours your employees work, as well as run performance reports.

E-commerce tools

The e-commerce tools allow you to build an online store and set up online ordering.


Lightspeed can create dozens of custom reports and track your sales data in real time.


You can integrate Lightspeed with more than 250 apps.

Inventory Management

As POS systems change and evolve beyond processing sales, features such as inventory management help businesses connect various aspects of their ecosystems. Lightspeed’s inventory management features are impressive, giving business owners the tools necessary to run a retail store. 

With Lightspeed, you can track inventory, create product variations and bundle items. You can also create purchase orders, manage vendors and track inventory across multiple locations — an important feature that many competitors don’t offer. 

Lightspeed inventory tracking

Retailers can use Lightspeed to track inventory across multiple store locations. Source: Lightspeed

Did You Know?Did you know
Lightspeed's advanced inventory management features are a key POS system benefit that sets the company apart from competitors.

Customer Management

We like that Lightspeed is a customer relationship management (CRM)-enabled POS system that lets you create customer profiles, add notes about preferences, and run sales reports based on CRM metrics. The company also offers other helpful POS tools, including the ability to view purchase histories, assign VIP status to specific customers, and offer rewards and promotions. 

If you're in the market for CRM software, check out our reviews of the best CRM software to evaluate these platforms' pricing, features and integrations.
Lightspeed customer database

Lightspeed makes it easy to set up a customer database, customer profiles and groups. Source: Lightspeed

Loyalty Programs

We were impressed that Lightspeed helps retailers integrate customer sales data with loyalty tools to send targeted offers and deals. This feature allows you to do several essential things, including the following:

  • Build customer loyalty programs for online and offline sales
  • Send rewards and discounts to VIP customers and on customers’ birthdays
  • Use drag-and-drop tools and built-in templates to design email promotions
Lightspeed customer rewards programs

Lightspeed makes it easy to set up and automatically manage custom rewards programs. Source: Lightspeed

Employee Management

We found Lightspeed’s employee management tools to be on a par with its competitors’. The platform gives retailers flexibility when controlling user access, which is crucial because poor access management can lead to data breaches. You can choose between role-based control and customized permissions for each user. 

With customized permissions, you decide which tasks and data each user or role-based user group should access. The system also has a built-in time clock and reporting tools to see employees’ hours and run performance reports to view their sales, profits and tips.


E-commerce is becoming ubiquitous, as many physical stores are either moving online or adding an online element to their business. We appreciate that Lightspeed can help companies do the following:

  • Build an online store
  • Choose from more than 50 professional themes
  • Show off products in high definition
  • Choose from several mobile-responsive and customizable templates
  • Enable customers to shop 24/7
  • Offer online ordering and in-person pickup
FYIDid you know
If you sell online, you must comply with online business laws and specific rules regarding e-commerce sales tax compliance.
Lightspeed e-commerce store

With Lightspeed, you can build a new e-commerce store or connect to an existing one. Source: Lightspeed


We were impressed that Lightspeed’s retail POS offering supports more than 50 built-in POS reports and tracks everything in real time. Lightspeed includes the following reporting tools:

  • POS reports on sales, trends and profits
  • Inventory reports on costs, margins, transfers and negative inventory
  • Employee performance reports on sales, voids and performance

For an extra fee, you can add Lightspeed Analytics, which gives advanced views of stock, the customer experience and staff performance.

Lightspeed reporting

Lightspeed’s sales and inventory reports include sales year over year, profit year over year, and recent sales. Source: Lightspeed


Lightspeed offers more than 250 integrations through its app store — more than many competitors we reviewed — allowing you to create a customized solution for your business. You can integrate Lightspeed’s POS system with the best credit card processors, the best accounting software and top marketing platforms. 

There are also apps for e-commerce functions, including chat programs and social media. Lightspeed offers an application programming interface (API) for its retail software, but access to the restaurant API is limited to Lightspeed partners.

Did You Know?Did you know
Lightspeed features a QuickBooks POS integration and integrates with many other top accounting software platforms.

Lightspeed Costs

We like that Lightspeed’s website is transparent about the pricing for the company’s monthly and annual plans, but we’re disappointed that it doesn’t list pricing for POS hardware.

Here’s a breakdown of Lightspeed’s retail POS plan costs and payment processing fees. (Restaurant and golf POS pricing is also available.)

POS Plan Costs

We like that you can pay monthly or sign up for an annual subscription when you choose Lightspeed. Many competitors don’t offer this kind of payment flexibility. Lightspeed’s monthly plan is a good option for businesses that want to try out the software. However, you’ll get the best deal if you sign up for the annual package.

Note that Lightspeed’s published pricing applies to businesses with one location. If your business has multiple retail locations, you’ll need to contact a sales rep for a custom quote.

Here’s how Lightspeed’s retail payment plans break down: 

  • Basic: The Basic plan costs $89 per month when you pay annually. It includes integrated payments, one register, access to supplier catalogs, onboarding and 24/7 chat support. (You can add reporting tools for a fee.)
  • Core: The Core plan costs $149 per month when you pay annually and includes everything in the Basic plan. You also receive loyalty programs, advanced reporting features, built-in e-commerce features and a mobile scanner app.
  • Plus: The Plus plan costs $239 per month when you pay annually. It includes everything in the first two plans and adds custom reporting, API access, customer workflows and custom user roles. You also receive 24/7 phone support with this plan. 

Add-ons, additional hardware and integrations cost extra. 

Payment Processing Fees

When you sign up as a Lightspeed customer, you must choose between Lightspeed Retail and Lightspeed Restaurant software. Once you’ve made your selection, you can access Lightspeed Payments, the company’s payment processing service. We like that Lightspeed Payments has flat-rate pricing with no additional fees.

The fee for accepting credit cards in person is 2.6 percent plus 10 cents per transaction, and the fee for card-not-present transactions is 2.6 percent plus 30 cents per transaction. Customers can also choose from one of Lightspeed’s payment processing partners.

Lightspeed Setup

We were pleased that Lightspeed provides customers with one-on-one onboarding and setup assistance. Setting up your POS system is fairly straightforward, and a customer service representative is always available to help.

After signing up, you’ll book a complimentary onboarding session with a Lightspeed team member. During this hour-long session, you’ll learn how to install the software and use the POS workflows. Once you’ve completed the training, you’ll receive a wrap-up email with links to helpful videos and articles you can reference.

If your business needs a financial boost, inquire about the company's Lightspeed Capital service, which can provide a merchant cash advance.

Lightspeed Customer Service

We like that in addition to providing one-on-one onboarding, Lightspeed offers 24/7 customer support via phone, email and live chat. You also get a dedicated account manager for advice and expertise. Additionally, the company provides many helpful online resources, including industry-specific tools, guides, videos and a customer forum. 

Lightspeed help center

Lightspeed’s product-specific online help centers provide extensive information. Source: Lightspeed

Lightspeed Drawbacks

There’s a lot to appreciate about Lightspeed, but here are two drawbacks to consider:

  • No hardware pricing: Lightspeed doesn’t share its hardware pricing, which makes it difficult to gauge the actual cost of the POS system. However, the POS system works with third-party hardware, including devices you may already own. Check out our Clover review if you’re looking for a POS vendor with extensive hardware options and transparent pricing.
  • Minimal payment processing options: Lightspeed’s payment processing options are limited. If your current provider doesn’t work with Lightspeed’s POS system, you may have to switch payment processors. If you need a POS system with a wider selection of third-party payment processors, read our Epos Now review
FYIDid you know
Although Lightspeed is among the best POS systems for restaurants, other platforms may have more comprehensive options for eateries. If you're looking for a restaurant-focused POS system, check out our review of TouchBistro and our Toast review.


When researching the best POS systems for retailers, we examined inventory and customer management tools, loyalty programs, e-commerce options, custom reporting features and more. We compared Lightspeed with over a dozen POS system competitors to evaluate and rate its strengths and weaknesses in various areas. Our research gave us a good sense of where Lightspeed shines and where it could improve.   

Lightspeed FAQs

Lightspeed and Shopify are both excellent options for retail stores, but Shopify may be a better choice for e-commerce businesses. Because of its advanced inventory features, however, Lightspeed is a better option for retailers and omnichannel businesses.
Yes. Lightspeed is a good POS provider for retail, restaurant and golf companies. However, it may be a better choice for well-established companies, as newer businesses may not need the full range of features.
Yes. Lightspeed serves the restaurant industry and may be a good choice for full-service restaurants, bars, breweries, cafes and quick-service restaurants. However, if you're looking for a restaurant-specific POS system, you might also consider Toast and TouchBistro.

Overall Value

We recommend Lightspeed for …

  • Retailers, restaurants and golf courses.
  • Businesses that are looking for flexible monthly pricing plans.
  • Companies that are seeking advanced inventory management features.

We don’t recommend Lightspeed for …

  • Brand-new businesses.
  • Small companies on a tight budget.
author image
Written By: Jamie JohnsonBusiness Operations Insider and Senior Analyst
For more than five years, Jamie Johnson has been guiding business owners on financial matters both big and small. This includes investment advice, insights on business loans and funding options, recommendations on insurance and more. Johnson excels at delivering easy-to-understand direction so entrepreneurs can make the best financial decisions for their businesses and, as a solopreneur herself, she regularly tests business strategies and services. Johnson's expertise can be found in a variety of finance publications, including InvestorPlace, Credit Karma, Insurify and Rocket Mortgage. She has also demonstrated a deep understanding of other B2B topics — including sales, payroll, marketing and social media — for the likes of the U.S. Chamber of Commerce, U.S. News & World Report, CNN, USA Today and Business Insider.
lightspeed company logo
Editor's Rating9.2/10
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