Lightspeed is the best POS system for retailers because it provides solutions specific to stores, restaurants and businesses that engage in e-commerce.
Lightspeed is a point-of-sale (POS) provider serving the retail, restaurant and golf industries with a wide variety of pricing plans, subscriptions and loyalty tools. Its cloud-based iPad POS system is particularly suited to retail businesses because of its advanced inventory management features. Additionally, Lightspeed Restaurant is a great option for bars, cafes and full-service restaurants. And over 1,200 golf courses worldwide use Lightspeed’s software thanks to its easy-to-use tee sheet.
9.4 / 10
We chose Lightspeed as the best POS for retail businesses because its hardware and software options give retailers everything they need to streamline operations. We were impressed by Lightspeed’s advanced POS inventory management features, which retailers will find indispensable, particularly when managing multiple business locations, suppliers and channels.
Additionally, you can use Lightspeed to track your inventory and reorder items that are running low. You can also view custom reports to see how your business is performing and identify new opportunities. You’ll gain advanced insights into your customers and how you can better serve them – a must for retailers.
Lightspeed helps retailers order stock easily and quickly if items are running low. Source: Lightspeed
If you run a brick-and-mortar store and want to start selling online, consider Lightspeed E-Commerce. This platform integrates seamlessly with Lightspeed Retail to help you build a website and sell products on social media.
We appreciate that Lightspeed is designed with retail businesses in mind and offers many retail-specific features. The POS system works for businesses of all sizes and has an intuitive interface and many customization options. We also like that businesses can use the free mobile app for iOS or Android to access information from anywhere.
Lightspeed’s third-party integrations impressed us, allowing businesses to extend the platform’s functionality. The software integrates with hundreds of popular third-party apps to help you run your business. And we were also pleased that the company enhances usability by providing one-on-one onboarding, a dedicated account manager, and 24/7 customer support.
Lightspeed makes it easy to track your inventory, create product variations and bundle items.
Use Lightspeed to collect data about your customers and create customer profiles.
Create custom loyalty programs for online and offline sales.
The POS system makes it easier to monitor the number of hours your employees work and run performance reports.
Use the company’s e-commerce tools to build an online store and set up online ordering.
Lightspeed can create dozens of custom reports and track your sales data in real time.
You can integrate Lightspeed with more than 250 apps.
As POS systems change and evolve beyond processing sales, features like inventory management help businesses connect various aspects of their ecosystems. We found Lightspeed’s inventory management features impressive, giving business owners the crucial tools needed to run a retail store. With Lightspeed, you can track inventory, create product variations and bundle items. You can also create purchase orders, manage vendors and track inventory across multiple locations – a critical feature many competitors don’t offer.
Retailers can use Lightspeed to track inventory across multiple store locations. Source: Lightspeed
We like that Lightspeed is a CRM-enabled POS system that lets you create customer profiles, add notes about preferences and run sales reports based on CRM metrics. The company offers other helpful POS tools, including viewing purchase histories, assigning VIP status to specific customers, and offering rewards and promotions.
We were impressed that Lightspeed helps retailers integrate customer sales data with loyalty tools to send targeted offers and deals. You can do several essential things with this feature, including the following:
We found Lightspeed’s employee management tools to be on par with those of its competitors. It gives retailers flexibility when controlling user access, which is crucial because poor access management can lead to data breaches. You can choose between role-based control and customized permissions for each user.
With customized permissions, you decide the tasks and data you want each user or role-based user group to access. The system also has a built-in time clock and reporting tools to see employees’ hours and run performance reports to view their sales, profits and tips.
E-commerce is becoming ubiquitous, as many physical stores are either moving online or adding an online element to their business. We appreciate that Lightspeed can help businesses start an e-commerce venture with the following features:
Lightspeed can help you set up an online store quickly with easy-to-use, professional themes. Source: Lightspeed
We were impressed that Lightspeed’s retail POS lets you run more than 50 built-in POS reports and track everything in real time. Lightspeed’s reporting capabilities include the following:
For an extra fee, you can add Lightspeed Analytics, which gives advanced views of stock, customer experience and staff performance.
Lightspeed’s performance reports track inventory levels in real time. Source: Lightspeed
Lightspeed offers more than 250 integrations through its app store – more than many competitors we reviewed – allowing you to create a customized solution for your business. You can integrate Lightspeed’s POS system with the best credit card processors, the best accounting software and top marketing platforms.
There are also apps for e-commerce functions, including chat programs and social media. Lightspeed offers an API for its retail software; however, access to the restaurant API is limited to Lightspeed partners.
We like that Lightspeed’s website is transparent about its monthly and annual plans. However, it doesn’t list pricing for its POS hardware. If you’re looking for a customized package or run a larger business with a high sales volume, you must contact the vendor for a custom quote.
Here’s a breakdown of POS plan costs and payment processing fees.
We like that you can pay monthly or sign up for an annual subscription when you choose Lightspeed. Many competitors don’t offer this kind of payment flexibility. Lightspeed’s monthly plan is a good option for businesses that want to try out the software. However, you’ll get the best deal if you sign up for the annual package.
Note that Lightspeed’s published pricing refers to businesses with one location. If you run a business with multiple retail locations, you must contact a sales rep for a custom quote.
Lightspeed’s four tiers are as follows (each comes with one register and integrated payments):
Lightspeed offers four pricing plans, but you must contact the vendor for a custom quote if you need additional hardware. Source: Lightspeed
When you sign up as a Lightspeed customer, you must choose between Lightspeed Retail and Lightspeed Restaurant software. Regardless of your chosen solution, you can access Lightspeed Payments, the company’s payment processing service. We like that Lightspeed Payments has flat-rate pricing with no additional fees – another reason Lightspeed is our pick for the best POS system for retail businesses.
The fee for accepting credit cards in person is 2.6 percent + $0.10 per transaction. The fee for card-not-present transactions is 2.6 percent + $0.30 per transaction. Customers can also choose from one of Lightspeed’s payment processing partners.
We were pleased that Lightspeed provides customers with one-on-one onboarding and setup assistance. Setting up your POS system is fairly easy, and a customer service representative is always available to help.
After signup, you’ll book a complimentary onboarding session with a Lightspeed team member. During this hourlong session, you’ll learn how to install the software and use the POS workflows. Once you’ve completed the training, you’ll receive a wrap-up email with links to helpful videos and articles you can reference.
In addition to providing one-on-one onboarding, we like that Lightspeed offers 24/7 customer support. The company also provides many helpful online resources, including industry-specific tools, guides, videos and a customer forum.
Lightspeed’s product-specific online help centers provide extensive information. Source: Lightspeed
While we appreciate that Lightspeed’s website is transparent about its software pricing, it doesn’t provide POS hardware pricing. This makes it harder to gauge the system’s actual cost and know whether it truly fits your budget.
However, the POS system works with third-party hardware, including devices you may already own. The company posts a full list of compatible models online so you can shop around for the best value.
Another potential drawback is the platform’s limited number of payment processing options. You may have to drop your preferred payment processor if it doesn’t work with Lightspeed’s POS system.
When researching the best POS systems for retailers specifically, we examined inventory and customer management tools, loyalty programs, e-commerce options, custom report features, and more. We compared Lightspeed to over a dozen POS system competitors to evaluate and rate its strengths and weaknesses in various areas. Our research gave us a good sense of where Lightspeed shines and where it could improve.
Lightspeed is a POS system that provides hardware and software options to retail stores, restaurants and golf courses. The vendor is an excellent option for retail stores specifically due to its inventory management and e-commerce features.
Both Lightspeed and Shopify offer POS solutions and e-commerce platforms for retail businesses. However, Shopify is a better option for online businesses, while Lightspeed is ideal for companies with multiple brick-and-mortar locations. Lightspeed is also a good option for brick-and-mortar businesses looking to expand online.
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