The Best Call Center Services
- Contact center software handles customer communication channels, from telephone and SMS to social media and messaging apps.
- Today’s contact center software market is fiercely competitive, with some key distinctions between many of the industry leaders.
- Among contact center software platforms, there are significant differences in approach, coverage and technical support.
- This article is for companies looking to invest in new contact center software in 2023.
It’s predicted that contact centers will handle the majority of customer interactions through non-voice channels in the near future. As such, omnichannel contact center software is increasingly replacing traditional call center platforms, which only had to handle inbound and outbound calls. Today’s software needs to provide a coherent interface for contact center staff across not only phone but also email, SMS and live chat options, all at a reasonable per-user-per-month price. We reviewed some of the leading contact center software platforms to help you choose the best one for your business’s needs.