- Contact center software handles customer communication channels, from telephone and SMS to social media and messaging apps.
- Today’s contact center software market is fiercely competitive, with some key distinctions between many of the industry leaders.
- Among contact center software platforms, there are significant differences in approach, coverage and technical support.
- This article is for companies looking to invest in contact center software.
What was once just call center software has evolved beyond the phone lines and into the many channels of communication consumers use every day. Today’s contact center software can also manage email, text message, and social media communications, providing central control over a communications network that puts the best call center software of yesteryear to shame.
Customer support communications are critical and choosing the right contact center software to support them is an important decision. We review some of the leading platforms to help you determine which is the right one to trust for your business.