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It can be tempting to take advantage of text message marketing and the direct line to your audience. But spamming your customers can be counterproductive.
Email marketing is most effective when based on an up-to-date and accurate email list. These best practices will ensure your email list is up to the task.
This guide describes how HIPAA relates to healthcare organizations' use of CRM software, and how these businesses can ensure compliance with the cybersecurity requirements of the law.
CRM software can inform you about your customers and how they move through your sales funnel, helping you improve the customer experience from prospect to buyer.
This guide describes the pros and cons of outsourcing customer service to an offshore call center. Is an offshore call center right for you, or is it a risk you can't afford to take?
Salesforce is a dominant force in the CRM world. However, there are alternatives to consider.
A CRM is a great tool for marketing and sales teams, but only if you can get your sales department's buy-in.
This guide includes basic information about big data and a list of eight big data solutions for small businesses.
CRM software can provide a wealth of benefits for your small business, from customer retention to increased productivity.
Text message marketing can be a highly effective way to stay in touch with your audience.
Learn everything you need to know about marketing automation software before purchasing a solution for your small business.
Here are the basics of building online forms and a few tools you can use to get started.
TeleDirect is our best overall pick for call center reviews because it combines comprehensive service with a flexible pricing model suitable for businesses of any size.
Keap is a strong contact management software with robust marketing, sales and e-commerce tools built-in. The functionality and interface are top of the line, but it's not a lightweight solution, and...
Zoho CRM is easy to implement, intuitive to use and inexpensive to adopt. It offers a lot of functionality at a competitive price point, and it's easy to tailor to your needs.
With just one subscription tier of $15 per user per month, Less Annoying CRM takes the complexity and expense out of adopting a customer relationship management solution.
The free version of HubSpot may offer very small businesses enough functionality to improve processes and organization at zero cost. It also offers a wealth of raining resources.
CRM software was originally designed to help businesses build and maintain relationships with new and existing customers.
Salesforce offers small businesses the power and functionality of an enterprise-level CRM in a package that can be gradually scaled and upgraded over time.
If you're considering CRM software for your business, these key terms are important to know.
Specialty Answering Service has years of experience in a range of industries. It has flexible pricing plans and several convenient features, making it a suitable partner for businesses of any size.
Signius Communications is our pick as the best call center service for businesses with a low volume of incoming calls. It offers difficult-to-find plans for businesses that don't need a high amount...
Stericycle Communication Solutions is a strong option for medical answering services. Its agents are well trained on medical terminology and HIPAA compliance.
Contact Communications, our pick for best pay-as-you-go answering service, has plans suitable for small businesses or companies on a budget. It charges competitive per-minute usage rates and low...
Go Answer is a competitively priced call center with exceptional customer service and a strong list of features, which earned it our best pick for call center for inbound services.
Five Star Call Centers is our best pick as a call center for outbound services because it offers one of the most comprehensive sets of outbound services we came across, as well as all the other...
Looking for the right call center service for your business and your customers in 2019? Here are a few questions to ask and features to look for.
If you're looking for new CRM software or to upgrade your current CRM solution, you should look for these 12 features before you buy.
Managing customer service with an in-house call center can be challenging, but these software apps and tools help ensure customer satisfaction.