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Best Business Phone Systems 2019

Chad Brooks
March 27, 2019

Finding the perfect business phone system in 2019 can be a challenge. With dozens of options on the market, each with its own valuable features and tools, deciding which one is the best fit for your business isn't so simple. To help in your search, we researched and analyzed more than 75 providers. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. To learn more about phones systems, check out our guide to choosing a business phone system.

Best Picks

Below are reviews of our best picks for business phone systems in 2019, along with why we chose each one.

Best for Call Centers

Mitel
Cloud System

Best Virtual Phone System

Grasshopper
On-Premises/Cloud System

Best for Very Small Businesses

Ooma
On-Premises System

Best for Small Businesses

8x8
Cloud System

Best Business Phone Service

RingCentral
Cloud System

Editor's note: Looking for information on business phone systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need.

Mitel

Best for Call Centers

Summary

Mitel offers a comprehensive phone system that can serve not only all of your regular calling needs, but also any call center needs your business may have.
What makes Mitel such an impressive option is its flexibility in hosting options and service plans. While many phone systems only offer cloud-hosted or on-premises hosting, Mitel offers both. You can choose to host the system in the cloud and not worry about any maintenance or service upgrades, or to host it on your business's premises so you have total control over how the system works.

Mitel offers similar flexibility in service plans, with three different plans that vary in price and included features. What's nice is that not all employees need to be on the same plan. Your business can choose the plan that makes sense for each employee, so you aren't paying for all features and tools for an employee who doesn't need them.

Businesses with call center needs are looking for two main things from a phone system: a unified communications system that can support the calling and collaboration needs of their entire organization, and all of the tools to run a productive call center. Mitel checks both of these boxes. It has a feature-rich phone system filled with valuable calling, collaboration and mobile tools. These include an auto-attendant, hold music, call screening, call blocking, the ability to dial by name or extension, voicemail-to-email, Microsoft Outlook integration, online faxing, call blocking, and both audio and video conferencing.

The call center services are tacked on to Mitel's regular business phone system. The features call agents have access to include a variety of queue options, integrations with numerous CRM solutions and call recording. It also offers several valuable supervisor tools, including the ability to listen in on agent calls.
Read our full review of Mitel

Grasshopper

Best Virtual Phone System

Summary

Grasshopper is specifically designed for businesses with on-the-go employees and is an ideal solution for businesses in need of a virtual phone system. These businesses are looking for a system that allows them to present a professional image at all times, regardless of where their employees are working from. Grasshopper allows for that by connecting business phone lines to remote workers on their mobile and home phones.

The system works by providing each business with its own dedicated phone number and each employee with their own extension. When a customer or client calls the main business line, they are greeted by an automated attendant, which then connects the caller with the employee they are trying to reach. Instead of connecting the call to an office phone, the system sends the caller to any phone of the employee's choosing. This could be a mobile phone, a home phone or any other number.

Employees have full control of where callers are directed. They choose the numbers they want their calls forwarded to and the order in which those numbers are rung. From the caller's perspective, the experience is exactly the same as calling a traditional phone system.

Grasshopper includes a number of other important features, such as voicemail, voicemail-to-email, voicemail transcription, on-hold music, dial-by-name directory, call screening, online faxing and business texting. Each user can also host conference calls with up to 10 participants at a time.

Grasshopper has a sophisticated mobile app that allows employees to make and receive calls on their business lines and send and receive business text messages. This helps ensure that personal calls and texts stay separate from business calls and texts. Additionally, the app lets users make and receive calls using an internet connection, instead of their cell reception.
Read our full review of Grasshopper

Ooma

Best for Very Small Businesses

Summary

Ooma Office is designed specifically for very small businesses. One reason this is a great option for microbusinesses is how the system works. Unlike traditional cloud-hosted systems, Ooma Office combines on-premises hardware with cloud-hosted services.

There are several reasons why this setup is good for very small businesses. Firstly, someone without any technical experience can set up the system in just a few minutes. All you need to do is plug in the system's base unit, which is a full router that can prioritize voice traffic over other online traffic, and then connect the base unit to a high-speed internet router. Additionally, the system is compatible with both analog and IP phones and can be managed in an online portal.

Very small businesses will also be pleased with the included features. While it doesn't have the vast array that some services offer, it does include those that microbusinesses will find most valuable. Among those are voicemail, call transfer, call log, call park, music on hold, extension-to-extension calling and dial-by-name calling.

There is also a virtual receptionist that answers all incoming calls. The receptionist then directs callers to the person or department they are trying to reach. Virtual extensions for remote workers, conference calling and ring groups are among the other important features.

Ooma Office provides good customer service, and its website has valuable resources that will help very small businesses troubleshoot any problems they may run into. This level of support and resources means that keeping this business phone system up and running without a full-time IT team won't be a problem.
Read our full review of Ooma

8x8

Best for Small Businesses

Summary

8x8 offers everything a small business needs in a phone system. This is a cloud-hosted VoIP unified communications system that doesn't require expensive PBX (private branch exchange) hardware or a trained IT staff to set up or maintain. All it needs is high-speed internet access and IP phones. This makes setting up and maintaining the phone system an easy task for small businesses.

The service is among the most reliable we found. It utilizes 15 redundant data centers around the world. This ensures that if one goes down, service isn't interrupted. 8x8 boasts a 99.999 percent uptime, which means service is down for just a handful of minutes each year.

Another impressive aspect of 8x8 is its vast array of calling, collaboration, and mobile features and tools. It has all of the features small businesses are looking for in a unified communitications system, including three-way calling, call forwarding, call waiting, call transferring, voicemail, online voicemail, automated attendants, ring groups and caller ID.

For businesses that put a premium on collaboration, 8x8 offers a number of valuable tools. Among them are a conference calling bridge that lets each employee host conference calls with up to 50 participants at a time, as well as video conferencing services that allows each user to host video meetings with up to 100 participants at a time. Internal online chat tools and presence features are also available.

The ability for employees to tap into their phone systems from outside the office is an important consideration for small businesses. The 8x8 mobile app ensures users have access to their business lines wherever they are. With the app, you can make and receive calls from your business line, as well as make video calls, record calls and check voicemail.

Other factors that make 8x8 an excellent choice for small businesses are its numerous integrations with other popular programs, like Salesforce and Slack, and the company's top-notch customer support. The customer service was among the best we encountered during our research of office phone systems for small businesses.
Read our full review of 8x8

RingCentral

Best Business Phone Service

Summary

RingCentral Office is a cloud-hosted VoIP unified communications system that can serve businesses of all sizes. This system is easy to install and use, and it has a vast array of calling, collaboration and mobile features. It is available in multiple service plans that will work for small, midsize or large organizations.

The cloud-hosted system only requires access to a high-speed DSL, cable or fiber optic connection. Instead of making you figure out the setup on your own, RingCentral provides each customer with an implementation specialist who walks you through each step of the process, ensuring that your service works perfectly from the start.

Once it is up and running, RingCentral takes a number of steps to ensure to it stays that way. This includes using 17 redundant data centers worldwide and a seven-layer security process. Taking these steps and more, RingCentral maintains a 99.999 percent uptime.

What really sets RingCentral apart from competitors is its wide selection of features. Virtual receptionists, hold music, call forwarding, call recording, call screening, call logs, message alerts and answering rules are among the available call management features.

In addition to the calling features, RingCentral's collaboration tools make it a true unified communications system. It offers a conference bridge that can support calls with up to 1,000 callers and video conferencing services that allow each user to host their own video meetings, complete with screen sharing.

For employees who are regularly on the go, the RingCentral app makes sure they are always connected to their business phone line. From the app, employees can make and receive calls from their business line. The service also includes a softphone that turns their computer into a phone.

Virtual services, call center services and integrations with a number of popular programs, such as Microsoft and Salesforce, are what makes RingCentral such an impressive phone service.
Read our full review of RingCentral

Unified Communications

Today's business phone systems offer much more than just a way to make and receive phone calls. A number of today's solutions, including some of our best picks, are considered unified communications systems.

Instead of focusing solely on a business's calling needs, unified communications systems support all of the ways employees now communicate with customers, clients and co-workers. This means not only traditional phone calls, but audio conferencing, video conferencing, instant messaging, online faxing and text messaging.

While many organizations offer these services to their employees, each component used to be provided by a different vendor. A business might have had one provider for its phone system, another for its conference calling and a third for its video conferencing. Unified communications systems tie all of that into one platform.

These are the main components of a unified communications system:

  • Phone calls: This is traditional phone service that allows employees to make and receive calls.

  • Conference calling: Unified communications systems include a conference bridge that allows each user to host their own conference calls. The number of people who can be on a call at one time depends on the provider. Some systems allow conference calls with 5-10 people, while others allow for hundreds of people at one time.

  • Video/web conferencing: This allows employees to host video meetings with video conferencing hardware, or via a computer equipped with a camera and microphone. Employees can host meetings and see others' faces on the call. In addition, most of these services allow for screen sharing, which lets everyone in the meeting view documents or presentations together. The number of participants who can be on a video call at one time varies by provider. It can be just a handful or as many as 100.

  • Instant messaging: Many unified communications systems include the ability for employees to instant message each other. By logging in to the system, they can send messages back and forth to ask questions and collaborate on projects.

  • Text messaging: Some solutions allow you to send text messages from your business line. Since texting has become so popular, this allows employees the ability to send messages without giving out their personal numbers.

  • Faxing: These systems allow users to send online faxes rather than using a dedicated fax machine. They can send a fax to a recipient's email or fax machine from the platform.

Having all of these tools on one platform can make communication much easier for employees, in turn making them more productive.

Cloud-hosted systems have really driven the expansion of unified communication systems. Instead of paying tens of thousands of dollars for an on-premises system that house all of these features, cloud-hosted services offer all of this for a low monthly, per-user fee.

Our Methodology

To help you find the right business phone systems, we researched and analyzed dozens of options. Here is a roundup of our 2019 best picks for business phone systems and an explanation of how we chose them.

Locating the Best Services

To determine the best business phone systems, we started by listing all of the vendors that have good reputations online (i.e., services that other websites favorably and consistently reviewed). Next, we interviewed small business owners to learn which systems they use and like. If it was a new system not on our list, we then added those companies to our preliminary list.

Choosing the Best Services

We ultimately settled on the following 25 phone systems to consider as best picks: 8x8, AT&T, Avaya, Booth, Cisco, Comcast, Dialpad, Digium, ESI, eVoice, FluentStream, FreedomVoice, Grasshopper, Jive, Mitel, NetFortris, Nextiva, OnSIP, Ooma Office, Phone.com, RingByName, RingCentral, Skype, Toshiba and Vonage. (See our full list of business phone systems and their websites below.)

Researching Each Service

Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department, posing as business owners to gauge the support each provider offers. Finally, we considered the pricing that was viewable on these services' websites or what was quoted to us during customer service calls. We analyzed each system based on the following factors: deployment options, level of service, reliability, customer service, calling features, collaboration tools, mobility options, cost, and Better Business Bureau accreditation, ratings and complaints.

Business Phone System FAQs

Q: What is unified communications?

A: Unified communications is the ability to access all of your communication tools from one platform. Many of today's business phone systems are in fact unified communications systems. While these systems still offer traditional phone service, they also include a number of other communication tools that professionals now rely on.

Among the added features in unified communications services are audio conferencing, video and web conferencing, instant messaging, and text messaging. Previously, in order to use all of these communication tools, organizations had to use a different service provider for each. Unified communications streamlines the process by allowing you to access all of these tools from the same company. This not only boosts production among employees, but can also be a significant cost-saver for businesses.

Q: What should I look for in a business phone system provider?

A: There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all of the functionality and features your business needs. Can it support the number of employees who need the service? Does it have all of the features your business relies on or would benefit from?

While some businesses only want standard calling features like caller ID and voicemail, others want added functionality like ring groups, automated attendants and on-hold music. Also consider any other communication tools your business needs, like video conferencing and instant messaging.

Another factor to consider is a business phone system's reliability. A phone system is of no use if it isn't always up and running when you need it. This is especially important for a cloud-hosted solution. Be sure to ask each provider what its annual uptime percentage is. If it isn't 99.999 percent, find out what the company is doing to correct those issues. In addition, be sure to ask about its service-level agreements and if it has any uptime-related clauses. Many business phone system providers will give users money back if the system doesn't hit a certain uptime percentage.

Finally, what type of customer support does the company offer? If you don't have a full-time IT staff that can handle any issues, you want a business phone system provider that will be available to answer questions when you have them, preferably through multiple channels and online resources.

Q: What is the best business phone system?

A: Since every business is different, it is hard to say that one business phone system can fill the needs of every business. That's why our recommendations for the best business phone systems are based on specific use cases, like best for small businesses, best for remote employees and best for call centers.

For each use case, we looked at the functionality and tools those types of businesses would need from a business phone system. We then compared and contrasted the various phone system providers based on those criteria.

After conducting our research, we recommend 8x8 as the best business phone system for small business, Ooma Office as the best business phone system for very small businesses, RingCentral as the best business phone service, Grasshopper as the best virtual business phone system and Mitel as the best business phone system for call centers.

You can read specifics on each selection above and in our in-depth reviews, as well as more details on how we selected our best picks.

What to Expect in 2019

The uses and capabilities of business phone systems will continue to expand in 2019. One trend sure to continue is the growth of unified communications systems. Businesses no longer use their phone systems to simply make and receive phone calls. These systems are also being used for instant messaging, video calls and faxing.

Research from RingCentral shows that many employees struggle to balance all of their communication outlets. More than 70 percent of workers say their communications volume is an obstacle to getting work done, with 68 percent saying they toggle between different communication tools at least 10 times a day. Of those employees, more than 30 percent say going back and forth between their different outlets causes them to lose their train of thought.

"Today's workforce is under siege by a flood of communications apps," said Riadh Dridi, chief marketing officer of RingCentral, in a statement. "More than ever, our attention is scattered across a wide array of different apps and communications channels. These apps are meant to bolster our productivity, but managing myriad apps is proving difficult – with serious repercussions for businesses."

Employees appreciate access to all of their communication tools from one platform, according to the data. The study discovered that 67 percent of workers believe it helps them achieve better workflow, while 65 percent say it makes them more productive. 

With that in mind, we expect an increase in the number of businesses adopting unified communications systems to increase productivity among their employees and consolidate their communication tools.  

As more organizations adopt these systems in 2019, you can also count on more phone system providers to look for ways to beef up their unified communications offerings. For example, in recent months, 8x8 launched a new team messaging tool for enterprise organizations, and RingCentral unveiled a new UC-specific mobile app.  

Any business phone system providers still focusing solely on phone service will certainly be looking to see how they can expand their offerings to include more communication options. Providers that don't move toward a unified communications platform will likely see many of their customers switch to a provider with that level of functionality.

Want to learn more?

Want to learn more about choosing the best business phone system? Check out our full coverage here:

Full List
Best Picks

Full List of Business Phone Systems

Here is a full list of business phone system providers and a summary of what each company claims to offer. This list also includes our picks for best services.

Gabbit

A phone service provider that tailors to small businesses. Gabbit tries to offer lower prices than competitors to provide the most appealing option to small business owners.

ring-u

Ring-u attempts to help small businesses in need of a phone system by offering affordable options. A simple setup process is another one of ring-u's strengths.

Sangoma

Sangoma Technologies provides unified communications systems to businesses of all sizes. It offers a wide range of on-premises and cloud-bases phone systems, SIP trunking services, and telephony hardware.

VOIPstudio

VoIPstudio is a cloud-based business phone system that offers a host of features, including unlimited calling, number portability, virtual numbers, hold music, conference calling, follow me, extension dialing, voicemail, ring groups, call queues and call barging. VoIPstudio also integrates with Salesforce, Oracle Sales Cloud and Microsoft Dynamics CRM software.

VoiceOnyx

Business phone system only available to businesses in Florida.

Windstream

Windstream offers hosted phone lines for small businesses and sells Polycom IP phones.

Zadarma

Zadarma is a cloud-based VoIP business phone system that offers a wide range of features, including IVR, call transfers, call recording, voicemail, automated attendants, music on hold and call analytics. Since no custom hardware is required, you can have the system set up in minutes. Zadarma also offers user the ability to obtain virtual numbers in 80 different countries.
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Mitel

Mitel is our favorite business phone system for call centers because you can use it for your whole office as well as your call center employees. Mitel's phone system offers flexibility in hosting options, service plans, features and tools.
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Grasshopper

Grasshopper is a virtual phone system that gives small businesses an easy way to provide employees the phone system tools they need without installing any equipment or phones. The service works in tandem with mobile and home phones, offers many important features, and includes unlimited minutes. The service is available in three different service plans that vary in price, phone numbers and extensions.
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Ooma

Ooma Office is our favorite business phone system for very small businesses because of its easy installation and low cost.
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RingCentral

RingCentral is our favorite phone service for businesses because of its wide array of features, reliability and multiple service plans.

1-VOIP

This VoIP service provider offers different plans based on the number of users a business has. The smallest plan accommodates up to five employees, while the largest one supports up to 100 users. Plans include digital call forwarding, cell phone redirecting, extension monitoring, call parking, intercom service, call waiting, auto-attendants, digital queues, custom hold music, voicemail, call recording and other features. 1-VoIP also offers SIP trunking services.

3CX

3CX is the developer of a software-based and open-standard IP PBX, which replaces proprietary PBXs. With integrated WebRTC web conferencing, softphones for Mac and Windows, and smartphone clients for Android, iOS and Windows phones, 3CX offers companies a complete unified communications package.

AT&T

AT&T Business in a Box is a VoIP solution for small businesses and satellite locations that provides the benefits of advanced voice and data technology without the complexity of managing it. This solution enables voice and data services to work over a single network connection and device. The company also offers AT&T Unified Communications Voice, a cloud-based IP telephony solution that offers a variety of voice features, as well as call center solutions.

AXvoice

AXvoice is a cloud-based system for independent entrepreneurs, and single-office and home-office professionals. The service has more than 30 inbound and outbound calling features, including caller ID, caller ID blocking, hold music, simultaneous ringing, do-not-disturb options, call filtering and anonymous call rejection. In addition, the system allows employees to manage their voicemails via the web.

Abcom

With Abcom, you get access to the company's full VoIP feature set for one set price per extension. Some features include all page/intercom, automatic answer bode, blacklisting, named ring groups, voicemail-to-email, conference calling and more.

AirePBX

AirePBX is a cloud-based phone system that provides unified communications as a service (UCaaS). With AirePBX, you can work from your desk phone, smartphone, tablet, desktop computer or laptop. AireSpring preconfigures equipment and dispatches a technician to perform professional onsite installation and ensure that the communications system works perfectly. Call center services are also available.

All Call Technologies

All Call Technologies is a virtual phone system. There is no equipment installed in your office and no changing of your current phone carrier. All Call Technologies' virtual receptionist answers your calls with a professional greeting and gives callers their options. Outgoing greetings are professionally recorded and programmed to your specifications. The backup attendant service takes calls only when your office lines are busy or not answered, while the auto-attendant service plays a menu greeting immediately when someone calls. In addition, the Entrepreneur and Partner plan provides one central phone number with extensions to reach you, your partners and staff via cell phones.

Allworx

Allworx provides a complete portfolio of VoIP systems, IP phones, network switches and advanced software options. It is available to small and midsize businesses through a network of more than 1,000 independent resellers in the U.S., Canada and Latin America. The company also offers Windstream IP Simple, a managed monthly subscription service that combines Allworx with VoIP and data services from Windstream.

Blueface

Blueface provides cloud-based phone systems to businesses of all sizes worldwide. While many hosted providers rely on third-party platform technology, Blueface's technology is 100 percent proprietary, which allows it to guarantee reliability and service availability. Blueface users have the option to keep their own phone numbers when signing up for the service, as well as hold up to several international phone numbers that all direct to one account. Features include unified voicemail, call recording, fax-to-email, call parking and time-of-day routing.

Booth

Booth is a virtual phone system that allows you to run your business through your cell phone. It works by creating call rules that allow you to route calls based on time of day or who's calling, or through an integrations platform. Through the integrations platform, you can connect with software that you already use, such as Google Calendar, and have calls sent to voicemail or a colleague when you are in a meeting, or to your cell phone when you're available. Booth's other features include auto-attendants and business hour rules.

BroadConnect

BroadConnect is a business VoIP service provider that has many advanced features, such as video and audio conferencing, mobility, custom IVRs, voice broadcasting, and call analytics. The company offers a variety of phone system types for businesses of all sizes, including hosted PBX, SIP trunking and call center solutions.

Cebod

Cebod Telecom provides cloud-based telephony solutions for businesses of all sizes. The company offers a phone service model that allows businesses to pay per line, as opposed to per user. Cebod Telecom provides a wide variety of basic and premium IP PBX and dial-tone features, including auto-attendants, call tracking, call logs, hold music, call forwarding, voicemail, call queues, conference bridges, online faxing and SMS.

Cloud Phone

Cloud Phone is a virtual phone system that can answer, route and manage your calls. There are no phones or equipment to buy, because the system is fully managed in the cloud. Extensions can be set up to route calls to the mobile app or other numbers. Features include an auto-attendant, call recording, call screening, conference calling, online faxing and voicemail transcription.

Cloud Phone Answering

Cloud Phone Answering is a live telephone answering service that provides your business with a friendly, professional receptionist who will answer your phone and handle your calls just as you wish. With the receptionist service, you choose a local phone number. Clients and customers can call that number directly, or you can divert calls made to any other number, such as your mobile phone, to your new number. The receptionist then answers any calls that you can't get to and sends you your messages via email or text.

EpikNetworks

EpikNetworks is a cloud-hosted VoIP phone system that is run over a privately managed, secure data network. It includes native mobile apps, voice and video conferencing, messaging, online meetings and more.

EvolveIP

Evolve IP's phone systems free businesses from managing carriers, hardware and vendors by providing a hosted PBX with unified communication features to any user in any location. The phone system features group directories, three-way calling, call forwarding, overhead paging, unified messaging, hoteling and simultaneous rings. Evolve IP also offers hosted call center services.

FacetCorp

FacetCorp's FacetPhone is a full-featured VoIP business phone system with unified communications and full mobile access. FacetPhone has all the features needed in a business phone system, such as voicemail, auto-attendants and conference bridges. This on-premise system runs on either a Mac Mini or a Linux server.

Fortivoice

FortiVoice has options for both traditional analog systems and VoIP systems. Both options offer a variety of features, including auto-attendants, dial-by-name directories, hold music, voicemail, voicemail-to-email, call logging and remote management. FortiVoice systems also allow for conference calls, call bridges, call waiting, call forwarding, call screening and caller ID routing.

Frontier

Frontier offers VoIP-based phone systems with unlimited local and long-distance calling. Its OneVoice system, designed for small businesses, features voicemail, caller ID, call waiting, call forwarding, call hunting, and selective call acceptance and rejection.

Globalgig

Globalgig is a provider of VoIP phone, SIP trunking, hosted call center and hosted Skype for Business services. The company's VoIP system features an auto-attendant, hunt groups, voicemail-to-email and call recording. The call center services include an automatic call distributor, an IVR and hold music.

Handility

Handility's virtual phone system has an advanced drag-and-drop interface, giving you complete control over your call flow. Some of its many features include internal extension numbers, call forwarding, custom playback messages, voicemail-to-email, fax-to-email, conference calling, and custom SIP devices.

ICS

ICS offers VoIP and hybrid business phone systems for companies of all sizes. It has multiple products that can be designed as a pure IP solution, a pure digital solution or a hybrid.

Intermedia

Intermedia is a provider of 30 different cloud-based services, including business phone systems. The company's cloud PBX system offers a host of calling features, including call blocking, call recording, hold music and messaging, Follow Me, instant callback, ring groups, voicemail, voicemail-to-email, and web faxing. Intermedia's cloud PBX system has a 99.999 percent uptime and 24/7 customer support.

JustCall

JustCall is a cloud-based phone system for sales and support teams in 58 countries. After choosing a number, you can make calls using that number from the web, mobile app or desktop app. All the incoming calls on your number will come directly to your mobile phone or the JustCall web or desktop apps. JustCall logs and records all calling activities automatically. The system also integrates with popular CRM tools.

Loop Communications

Loop Communications provides hosted business phone systems to small and midsize businesses in North Carolina and South Carolina. The system features unlimited local and long-distance calling within the United States, an automated attendant, call forwarding, call recording, cell phone extensions, three-way calling, hold music, and voicemail-to-email. Loop Communications requires no long-term contracts.

Megapath

MegaPath offers nationwide voice solutions for single-site and multisite businesses, including hosted VoIP with unified communications, SIP trunking, PRI trunking and analog lines. MegaPath's voice and unified communications services include advanced features like Find Me/Follow Me and visual voicemail, as well as SMS texting, instant messaging and presence, video calling, and screen sharing. The company also offers call center services.

MightyCall

MightyCall is a cloud-based, virtual phone system designed to simplify and improve customer access to support. With its mobile app, MightyCall consolidates client contact channels and captures every customer call, email and social media interaction, ensuring that every issue is handled in a timely fashion. Key features include SMS contact, a direct website-dialing widget, smart call forwarding, customized voicemails and call recording.

MoneyPenny

Moneypenny is a personal answering service. When someone calls your business number, if you're unavailable or simply don't want to answer the call yourself, the call is passed on to a Moneypenny receptionist. The receptionist can then transfer the call to either you or a colleague. If no one is available to take the call, the receptionist sends you a text or email, alerting you that you have a message waiting. Features of the service include toll-free numbers, local numbers, a bypass list and an online portal.

NetFortris

NetFortris offers both cloud-based and on-premises business phone systems. NetFortris, which recently merged with Fonality, offers phone systems that feature three-way calling, call holding and transfers, caller ID, and detailed call logs. There is also advanced call screening and routing, built-in presence and chat, and an auto-attendant. Call center services are available.

Nexogy

Nexogy is a cloud-based phone system that includes a host of features, including auto-attendants, unlimited hunt groups, voicemail-to-text, call parking, call forwarding and call recording. The company also offers contact center and SIP trunking services.

PanTerra

PanTerra CloudUC is a comprehensive, business-class cloud unified communications solution. The system integrates advanced PBX services, real-time team collaboration tools, unified messaging, contact management, file sync and share, and business analytics into a single solution that's accessible from desktops and mobile devices.

PhonePower

PhonePower provides small businesses with VoIP-based phone systems. The service includes three-way calling, call forwarding, anonymous call rejection, call logs, call waiting, caller ID and caller ID block, virtual faxing, and the option to keep existing numbers. Additional highlights of PhonePower's business phone systems are its online call management system, online dashboard, block lists, voicemail-to-email options, and iPhone and Android mobile apps.

Phonebooth

Phonebooth is a division of Bandwidth.com, a nationwide supplier of voice and data communication services to small and midsize businesses. Phonebooth OnDemand is a full-featured business phone system. You pay for as many users as you need and can add users as you grow. Businesses get unlimited local and long-distance calling, with a variety of business features, including auto-attendants, voice-to-email transcriptions, conference calling and call forwarding.

TDS

TDS offers a variety of business VoIP and phone solutions, including hosted VoIP service and SIP and PRI trunking services. Instant messaging, virtual collaboration rooms, voicemail-to-email, Outlook integration, call logs, call notifications and call forwarding are included in the hosted VoIP service.

Telzio

Telzio provides cloud-based phone systems with voice, mobile, SMS, fax and conferencing solutions for small and midsize businesses. The phone system works with a standard internet connection and any SIP-compatible IP phone or softphone. Telzio's various plans include call forwarding, custom call flows, interactive voice response, opening-hours filters, conference calls and hold music. The plans also offer local and toll-free numbers, call screening, voicemail, caller ID, call logs, and the ability to keep your current phone number.

Toky

With Toky, you can make and receive calls from your website, phones and CRMs, all in one place. Call features include international phone numbers, IVR phone trees, simultaneous calling, call filters and transfers, bulk SMS and numerous integrations with existing programs.

Tresta

Tresta doesn't require any special phones or hardware. You can set up and manage the phone system entirely online. After setting up the system, you can route calls to any phone. Tresta features auto-attendants, voicemail, call recording, and web, iOS and Android apps.

UniTel Voice

UnitTel Voice offers a virtual phone system that relies on your existing cell phone. You can choose a toll-free, local or vanity number or keep your existing business phone number. A professional greeting and phone tree directs callers to the appropriate employee, and calls can be forwarded to any phone of your choosing.

Verizon Enterprise

Verizon offers VoIP phone systems, unified communications systems and contact center services. Its VoIP offerings include IP trunking, IP integrated access, Virtual Communications Express and business connection services. The company can help integrate your voice and data traffic and provide a platform for layering networking products to support unified communications and collaboration (UC&C) solutions.

Virtual PBX

Virtual PBX's product offerings include hosted VoIP, disaster recovery, and phone, fax and email integration. The company's office plans are based on the number of lines you need. This service offers unlimited minutes and extensions, local and toll-free numbers, virtual receptionists, dial-by-name directories, virtual faxing, music and information on hold, day and night modes, and a web-based management system. It also offers small businesses call blocking, supervised call transfers and multistage dialing.

VoIPX

VoIPX is a cloud-based phone system and service provider for customers across the United States. The system includes more than 50 standard features, including auto-attendants, Follow Me, call recording, call blocking, successive or simultaneous ringing, voicemail-to-email, and customized hold music. Each customer receives a free phone when they sign a contract with VoIPX, and the company has a 24/7 U.S.-based customer support team.

Xblue

Xblue digital and VoIP phone systems' features – like hold, call transfer, conferencing and intercom – are already set up and ready to use when you first turn on your new system. Even voicemail is ready to receive messages on every phone as soon as the phone is connected to the system. Xblue's systems are hybrids, supporting both standard telephone company lines and internet-based VoIP lines. The two types of lines can be used at the same time. The company also offers cloud VoIP line service with no contracted period or early termination fee.

Zultys

Zultys is an all-in-one IP business phone system that integrates voice, video, data and mobility. The company offers both cloud-based and on-premise phone systems. Zultys MXvirtual is a fully integrated unified communications solution and IP phone system that integrates voice, video, data, and mobility to optimize collaboration and communications for businesses of all sizes. The MX250 system is a feature-rich, enterprise-class business IP telephony system that supports high-quality VoIP and unified communications services for up to 250 users, while the MX-SE is an IP phone system that enables VoIP and unified communications services for up to 50 users in a smaller office or branch-location environment.
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8x8

8x8 is our favorite phone system for small businesses because of its features, reliability and customer service.

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Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer and editor with nearly 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.