Why We Chose Zoho CRM
Many businesses are shifting to hybrid and remote work roles as it becomes easier to hire employees regardless of their geographic location. Naturally, working with far-flung team members means having highly effective communication and collaboration tools, including a CRM system that ensures your marketing, sales and customer service teams stay on top of leads. That’s where Zoho CRM shines, supporting your sales funnel across all channels.
We liked how Zoho CRM’s dashboard consolidated all client communications in one place, so you could see at a glance the latest conversations. Source: Zoho
What stood out in our testing is how Zoho CRM connects employees and keeps them on the same page, whether they’re in the same office or not. Its user-friendly interface makes it easy to get started, so you and your team can hit the ground running without a steep learning curve. One of the things we really appreciated is how Zoho brings all your communication channels (email, phone, SMS, social media) into one place, ensuring you stay connected with customers and prospects wherever they prefer to communicate.
To keep your team running smoothly, Zoho’s flexibility is a big plus. You can tailor the system to suit your business’s specific needs, streamlining workflows and boosting productivity. Additionally, Zoho’s built-in AI helps automate tasks like managing contacts and tracking deals. Another feature we think small business owners will appreciate is Zoho’s app marketplace, which offers a variety of tools to integrate with the CRM, further enhancing efficiency and performance.
Zoho CRM Pricing
Subscription Plan | Price | Features and Tools |
Standard | $14 per user per month | 250 emails daily; lead scoring; automation workflows; multiple pipelines; mass email; sales forecasting; custom fields and reports; classic support level; 1 GB of free file storage. |
Professional | $23 per user per month | Everything in the Standard plan plus: 500 mass emails daily; custom links; unlimited custom list views; workflow blueprints; Google Ads integration. |
Enterprise | $40 per user per month | Everything in the Professional plan plus: 1,000 mass emails daily; custom signals; custom modules and buttons; page layouts; AI tools; advanced analytics. |
Ultimate | $52 per user per month | Everything in the Enterprise plan plus: 2,000 mass emails daily; enhanced storage and feature limits; advanced support; 5 GB of free file storage; extended 30-day free trial. |
Zoho CRM Pros
- Zoho CRM delivers a complete set of tools for sales, marketing, and customer support, offering a well-rounded solution for small businesses.
- Its AI tools are a standout feature, helping to automate processes, analyze data and provide valuable insights to improve efficiency.
- The Zoho Marketplace offers numerous integrations, making expanding and tailoring your CRM with additional features and apps easy.
Zoho CRM Cons
- Although the basic plan is budget-friendly, it may miss some key features, especially in marketing automation.
- More advanced customization options like custom buttons, modules and layout configurations are typically locked behind higher-priced plans.
- Some users have noted occasional connectivity problems, especially during high-traffic periods.
What Zoho CRM Customers Have To Say
Zoho CRM earns a solid rating of 8.3 out of 10 on TrustRadius. Users highlighted its robust organizational features, customizable functions, and seamless integration with other Zoho tools. One user shared their experience, saying, “We used Zoho CRM as our database for customer interactions and upcoming tasks for construction projects. Zoho CRM has allowed us to work remotely when it is needed most. There are hundreds of apps that can integrate to work with Zoho CRM- which is really helpful. The customization of dashboards is really neat because it allows the individual user to focus on what is most important to them.”
Read our full Zoho CRM review for more information.