The more features that come with your grocery store POS system, the better you can serve your customers. Feature-rich platforms also maximize your back-office efficiency, making operations easier for your whole team. Here are the key POS grocery features to look for as you compare options.
Customer loyalty programs
Though not strictly necessary to run a grocery store, customer loyalty programs can keep your shoppers coming back for more. Some grocery store POS systems include technology for running these programs.
If you’re drawn to customer loyalty programs, look for POS features through which you can customize rewards to your shoppers’ buying patterns and preferences. This bespoke reward structure is especially powerful for customer retention.
When your POS system fails to work properly, your grocery store might become unable to accept payments other than cash. With robust, highly accessible customer support from your POS vendor, you can connect with an expert to solve any problems quickly. Look for extensive support hours and communication channels as you pursue POS systems so that you’re always equipped to tackle challenges head-on.
As with any retail business, your grocery store hires retail associates who need to clock in and out daily. Some POS systems include employee management tools for overseeing this need. The result is better employee oversight alongside improved sales operations.
Most of the best POS systems for grocery stores include some amount of hardware. Depending on your vendor and pricing package, your POS system might include a touchscreen checkout terminal, bar code scanner and card reader. Other top-notch grocery POS systems require no hardware and power your sales entirely from your mobile devices, computers or tablets.
Your grocery store likely sells hundreds of items; if you run a supermarket, you might need to manage thousands of stock-keeping units. POS inventory management tools make this seemingly overwhelming task easy. If anything, the modern grocery store simply can’t operate without them.
Look for the ability to manage stock across sales channels, store locations and product variations. Low stock alerts are key too so that you never run out of the items your customers need. It’s a nice bonus if your POS system can track your items’ perishable dates to ensure you’re selling the stock that needs to go first.
Thanks to the advent of grocery delivery services, your grocery store may need to offer online sales to stay competitive. Look for POS systems that give your grocery store the infrastructure it needs to expand into online sales. Tools for managing online inventory and accepting internet payments can build most of the foundation for your online expansion.
Grocery stores need to accept cash, credit and debit cards, digital wallet payments and EBT. Most of the best POS systems for grocery stores natively accept the first three of these payments. Some platforms natively accept EBT too, although more often, third-party integrations allow for EBT payments instead. In any case, compare POS systems’ transaction fees as you look at options. Lower fees can save you thousands of dollars on payment processing per month.
Sales tracking and reporting
Independent grocery and convenience stores have a major competitor no matter where they set up: supermarket chains. Keeping your business in the black amid this competition requires careful financial analysis that sales tracking and reporting make much easier. Look for POS reporting tools among potential POS vendors so you can, for example, see your bestsellers and slow movers and make corresponding purchase orders.
Through key POS system integrations, such as accounting software connections, you guarantee that all your sales get recorded in your books as well. Integrating your POS system with certain third-party platforms also opens the option for EBT payments, making your grocery store accessible to a wider customer base. A grocery store POS system isn’t quite complete without connections to your company’s other key tools.
Many POS systems integrate with the best credit card processors
to power your transactions through the technology you’re currently using. Other POS systems require that you use their built-in payment processing technology.