Intuit QuickBooks Payroll Review

Why QuickBooks Payroll Is Best for Same-Day Direct Deposit

With 6.5 million customers worldwide and a history dating back 40 years, Intuit QuickBooks is well known for providing robust financial tools for businesses of all sizes and being a top provider in multiple business software categories. QuickBooks Payroll is the company’s well-regarded payroll service, boasting comprehensive payroll and HR features. Notably, QuickBooks Payroll offers free direct deposit options, a feature that sets it apart from the competition. 

If you sign up for the company’s Core plan — the least expensive option — you can access free next-day direct deposit. Two higher-tiered plans, Premium and Elite, come with free same-day direct deposit, allowing businesses to conserve cash longer. Other payroll services we reviewed, such as Gusto, only include next-day direct deposit in upper-tier plans. As we noted in our in-depth Gusto review, that option is available only as an add-on to its basic plan.

QuickBooks Payroll also stands out because it easily integrates with the vendor’s accounting software, and users can opt to bundle payroll and bookkeeping packages. Between the two products, businesses can efficiently process payroll, pay their payroll taxes, monitor company finances, track employee attendance, and even receive HR support. These tools can set up your business for financial success.

QuickBooks Payroll easily integrates with the vendor’s top-rated accounting solution. Source: QuickBooks

Usability

QuickBooks Payroll is relatively easy to use — especially if you have experience running payroll or using other QuickBooks programs. Though the software is user-friendly, we appreciate that the company provides online guides for getting started and can assist with setup, depending on your plan. Quickbooks will set up the system for you with the Quickbooks Elite plan, and they’ll review your setup to check for mistakes with the Quickbooks Premium plan.

When you log in, you’ll see a user dashboard that lets you navigate to the platform’s main features. You can run payroll in three simple steps or set up auto pay to run payroll without entering new data. The dashboard is fairly intuitive and allows you to access all account features from the main screen. You can also run payroll and review your payroll history directly from the platform’s mobile app. We like that the employee self-service option lets team members easily access their pay stubs and annual payroll forms for taxes, as well as enter their personal and direct deposit information. Employees can also track their time on higher subscription tiers. 

QuickBooks Payroll is designed to dovetail with over 15 Intuit product offerings, including POS and time tracking tools as well as the various QuickBooks accounting solutions. This lets you build a suite of related tools to support your business’s needs. However, it’s worth noting that QuickBooks doesn’t integrate with many third-party software platforms.

QuickBooks Payroll Features

QuickBooks Payroll’s features are designed to simplify the payroll process, ensure your taxes are paid, and provide health benefits for your employees. Here are the features we found most notable. 

Full-Service Payroll Provider

QuickBooks is a full-service payroll provider. We like that all plan tiers let you set up automatic payroll. This feature allows you to schedule the system to run payroll without any additional manual work. If you need to make changes, you can review the latest payroll before it’s processed. 

Payroll reporting features cover the usual core functionalities of vacation and sick leave, payroll taxes and wages, payroll deductions and contributions, workers’ compensation, and multiple worksite coverage.

QuickBooks Payroll includes comprehensive payroll reporting features. Source: QuickBooks

Team Management Tools

Team management tools allow users to upload and share documents, as well as view the company’s organization chart and assign managers, starting with the base subscription tier. The Premium subscription tier also offers enhanced team management tools, including document electronic signature capability and automated I-9 forms, for easy new hire onboarding. With the Elite subscription tier, users have access to premium team management tools (such as one-on-one access to a personal HR advisor) in addition to the perks offered in the lower tiers.

Same-Day Direct Deposit

Some businesses struggle to choose a pay schedule if they have limited funds. We like that QuickBooks makes this easier by offering next- and same-day direct deposit, depending on your plan. If you have the Core plan, you’ll receive free next-day direct deposit; Premium and Elite packages deliver direct deposits the same day you process payroll. Fast direct deposits let you hold onto cash longer, which helps with cash flow strategies. QuickBooks Payroll also supports popular alternatives to direct deposit like pay cards.

QuickBooks Payroll lets you set up direct deposit and pay your team the same day or the following day. Source: QuickBooks

Automatic Tax Withholding

Like virtually all payroll vendors, QuickBooks will automatically calculate, file and pay your payroll taxes for you. It will also send you the appropriate year-end tax forms, as well as print and mail W-2 forms to your employees and e-file any 1099s. 

For businesses on the Elite plan, QuickBooks will reimburse your company up to $25,000 if you receive any fines or interest charges due to inaccurate tax filings. Users should note that they’ll need to send a copy of their payroll tax notice to Intuit within 15 days of the date printed on their first notice in order to be eligible for the reimbursement. While the platform’s Tax Penalty Protection program is a great perk, other payroll providers we reviewed include such accuracy guarantees in all packages and vow to pay any penalties regardless of your plan. See our OnPay payroll software review to learn more about a vendor that provides a tax guarantee for all its clients.

QuickBooks Payroll provides tax penalty protection on its Elite plan. Source: QuickBooks

Time Tracking

The QuickBooks Premium and Elite plans come with time tracking software employees can use to clock in and out. You can track and approve employee time from the QuickBooks Time mobile app as well as quickly edit and share team schedules even if you’re on the go. Read our detailed QuickBooks Time review to learn more about how this solution integrates with QuickBooks Payroll.

We like that regardless of plan, the platform comes with real-time reporting features that can help you prepare for upcoming payroll costs, monitor paid time off (PTO), and review payroll history.

Employees can clock in and out with QuickBooks Payroll’s time tracking features. Source: QuickBooks

Health Benefits

We were pleased to see that QuickBooks Payroll makes managing employee benefits easy on all plans. Employees can view their options for medical, vision and dental insurance and fill out an application within minutes. Health benefits are provided through Intuit’s partnership with Allstate Health Solutions, and users can choose from more than 200 local and national carriers. Once the application is approved, employees can sign up for the plan.

You can also offer your employees access to 401(k) plans and administer workers’ compensation benefits, powered by NEXT insurance, with any of QuickBooks Payroll’s packages.

HR Support

Some payroll vendors, like OnPay, provide HR tools for all clients. Others, like ADP, only include such features in specific plans (read our ADP review to learn about this vendor’s various service tiers). 

QuickBooks falls into the latter camp; its HR support center is only accessible to those on the Premium and Elite plans. If you sign up for those plans, you can take advantage of templates for employee onboarding checklists, employee handbooks and job descriptions. The HR support center also ensures compliance with state and federal wage and overtime laws, and provides best practices for hiring, performance and termination. The Elite package also grants companies access to HR advisors who can provide guidance on various aspects of people management.

QuickBooks Payroll Cost

We love that QuickBooks provides a 30-day trial so you can evaluate whether or not the software is a good fit for your business. Not all of its rivals give that opportunity. Once the free trial ends, you can choose from one of three payroll plans. We appreciate that QuickBooks provides transparent pricing — some competitors are less open about what their plans cost.

Here’s a breakdown of QuickBooks Payroll pricing: 

• The core tier costs $50 monthly plus $6 per employee. It includes unlimited payroll processing, next-day direct deposit, automatic payroll options, tax payments, health benefits administration, 401(k) plans, worker’s compensation administration, reporting and a workforce portal for self-service.
• The Premium plan costs $85 monthly plus $9 per employee. It includes all the Core features plus same-day direct deposit, access to the HR support center, around-the-clock product support, mobile time tracking, and the promise that a QuickBooks expert will review your setup to make certain everything is implemented correctly. 
• The Elite plan costs $130 monthly plus $11 per employee. It includes everything in the Premium package plus Tax Penalty Protection, project tracking, a personal HR advisor, and implementation led by a QuickBooks expert.

QuickBooks sometimes offers introductory discounts with significant savings. Check with the company to see if any discounts are available. These introductory savings packages can offer as much as a 50 percent discount on monthly fees for the first three months.

QuickBooks also offers plans that let you bundle its payroll and accounting software:

• Payroll Core + QuickBooks Simple Start: This bundle offers basic payroll and accounting tools for $85 per month plus $6 per employee.
• Payroll Core + QuickBooks Essentials: This bundle includes everything in the above plan and a few more accounting features for $115 per month plus $6 per employee.
• Payroll Elite + QuickBooks Plus: This bundle enhances payroll and accounting features, with access to 24/7 expert support and time and project tracking features, for $229 per month plus $11 per employee.

QuickBooks Payroll Setup

Getting started with QuickBooks Payroll is surprisingly easy — especially if you already use the vendor’s accounting software. Existing QuickBooks customers can sign into their account and add a payroll package. New customers can sign up online or over the phone. It’s best to speak to a customer service representative if you’re interested in a payroll-only plan but have complex needs. 

The setup process depends on your plan. If you opt for Payroll Core, you’re on your own for implementation. However, we liked the setup wizard and online resources — business owners and their teams shouldn’t have any trouble. If you go with the Premium plan, a QuickBooks expert will review your setup to ensure it’s correct. They’ll even check data you’ve imported from another provider. With the Elite package, an expert will do the entire implementation process for you, including any data transfer, after receiving the necessary information. After that, someone will review the setup to ensure you’re good to go.

QuickBooks Payroll Customer Service

Each QuickBooks plan comes with 24/7 customer support via chat, and Payroll Premium and Elite customers have access to full-service 24/7 customer support. US-based phone support is available from 6 a.m. to 6 p.m. PT Monday through Friday, and from 6 a.m. to 3 p.m. PT on Saturdays. Non-U.S. based phone support is available from 6 p.m. to 6 a.m. PT Monday through Friday, 3 p.m. to 6 a.m. Saturdays and on Sundays. If you sign up for the Elite plan, you can choose a callback option to limit the time spent waiting on the phone. Notably, Intuit outsources HR support to a third-party company, Mineral. This is worth considering if you plan to add the company’s HR services to an existing payroll account.

We like the vendor’s online support options and self-guided learning resources, including its:

• Guides and tutorials. The QuickBooks Support online database provides self-guided assistance for all QuickBooks products. It has one-hour webinars, training classes, tutorials, and a collection of guides and videos.
• Blog. The QuickBooks blog includes advice for small businesses on subjects far beyond payroll and accounting. For example, we were impressed to see an entire section on the “tools and resources you need to build a greener, more sustainable business.”
• ProAdvisor. You can also use online resources to access a live bookkeeper or ProAdvisor to assist you with various functions. 

Online customer service reviews left us wary — especially when many competitors boast outstanding customer service testimonials. Finding reviews of QuickBooks Payroll is tricky; the Better Business Bureau has many entries for QuickBooks under slightly different names. It’s impossible to find specific reviews of the payroll software. However, Intuit software has an A rating, although the company is not accredited by the BBB.

On Trustpilot, there’s also no distinction between payroll and broader accounting and HR services. Intuit scores 1.1 out of 5, with over 90 percent of its reviews awarding the company the lowest possible score. Customer service receives particularly harsh criticism. 

The QuickBooks blog includes detailed articles on all aspects of running a business. Source: QuickBooks

QuickBooks Payroll Drawbacks

QuickBooks Payroll has many upsides. However, we found a few drawbacks: 

• Crucial features are on higher-tier plans. One of the downsides of using QuickBooks Payroll is that you must sign up for the Elite plan to access most of its best features. Same-day direct deposit is only available on the two higher-tiered plans. And the Tax Penalty Protection and access to HR specialists are only available to Elite users.
• You pay more for out-of-state employees. Another disadvantage is that if you must pay employees in more than one state, you’ll be charged a $12 monthly fee for each state outside of your home state unless you sign up for the Elite plan.
• Limited third-party integrations. QuickBooks has limited third-party integrations compared to other payroll vendors. For example, you can only use QuickBooks as your accounting software provider with QuickBooks Payroll. Ironically, many providers incorporate QuickBooks compatibility and integrations in their programs. If you need a payroll service with hundreds of possible integrations, check out our review of Rippling.

Methodology

When evaluating the best payroll services, we spent dozens of hours researching the top online payroll companies. We examined costs, tax services, ease of use, customer service, integration options, and incentives like free trials and tax guarantees. We also looked for mobile accessibility, payroll report availability and employee self-service features. We read customer reviews and viewed Better Business Bureau ratings and complaints to see how others view the vendor and its products. When searching for the best online payroll service for same-day direct deposit, we looked for vendors with flexible direct deposit options alongside robust payroll and HR features. Our goal is to help businesses in choosing the right payroll service.

Overall Value

We recommend QuickBooks Payroll for …

• Businesses that are already using other Intuit products, like QuickBooks Online for accounting.
• Businesses that prioritize usability and automation tools in payroll software.
• Businesses looking for same day direct deposit options in a payroll service. 

We don’t recommend QuickBooks Payroll for …

• Businesses on a tight budget that can’t afford QuickBooks Payroll’s higher tier plans.
• Businesses with distributed workforces that include a lot of out of state employees.
• Businesses that need a lot of third-party integrations and aren’t already using other Intuit products.