Fleet companies must stay up to date on legislation that affects how they do business. They should also take active steps to manage and improve the safety of their commercial vehicles and drivers. Not only is compliance with regulations critical to avoiding fines and lawsuits, but businesses operate more efficiently when their assets and workers remain safe and healthy. This guide includes best practices on how to keep your operations compliant and safe.
The Occupational Safety and Health Act (OSHA) provides legislative protections to ensure that all employed individuals have safe and healthy working conditions. OSHA rules and regulations do not apply when another federal agency exercises its own rules and regulations for specific working conditions. For example, the U.S. Department of Transportation (DOT) has created several federal regulations that govern employee health and safety in transportation. This includes regulating the safety of commercial motor vehicles.
The Federal Motor Carrier Safety Administration (FMCSA), an agency within the DOT, regulates commercial vehicle operators. The agency issues rules and regulations that fleet managers and drivers must follow to maintain safety on roadways and reduce vehicular accidents. Different operators of commercial vehicles follow different sets of rules that depend on various factors, including types of vehicles used, materials transported and distance driven.
OSHA rules and regulations do not supersede those of another federal agency when it exercises its own rules to address specific working conditions.
The FMCSA developed hours of service (HOS) rules to monitor commercial drivers’ working hours. It sets the maximum number of consecutive hours that a commercial vehicle operator can drive or work before they must take a rest break. HOS rules are designed to prevent vehicular accidents resulting from driver fatigue. Violations of HOS rules can result in fines and probationary periods for the carrier, and affect their safety rating.
Commercial vehicle operators must also use an electronic logging device (ELD) to track their HOS, as spelled out in the ELD mandate. These devices (also known as electronic logbooks) connect to the commercial vehicle’s engine to automatically record driving time. The device provides a reliable method of collecting HOS data.
The FMCSA manages the Compliance, Safety, Accountability (CSA) program, which identifies commercial operators that have safety concerns involving their drivers or vehicles. The goal of the CSA program is to identify carriers that require some form of mediation to improve road safety.
FMCSA uses the program to score, rank and group commercial operators based on how many safety events they’ve had over a given time period. It then uses roadside inspections to gather data on the commercial operators and updates their safety rankings in its Safety Measurement System.
The FMCSA uses the Safety Measurement System to organize and rank data according to seven Behaviour Analysis and Safety Improvement Categories (BASICs):
Commercial operators receive a CSA score for each category, calculated from 0 to 100 on a percentile scale (0 is the best score). The FMCSA sets specific intervention thresholds for each category to identify high-risk commercial operators and determine when to assign investigators.
The FMCSA’s drug and alcohol regulations determine who is subject to testing, when they must be tested, how testing must be done, and what employees must do to return to driving commercial vehicles if they have violated the regulations. The regulations also provide privacy protection of employees’ sensitive medical information.
Fleet owners must conduct drug and alcohol testing when hiring new drivers, as well as annually. Any employee who regularly operates commercial vehicles is legally required to undergo drug and alcohol testing
The FMCSA also maintains a Drug and Alcohol Clearinghouse, an online database of commercial vehicle drivers who either fail a drug or alcohol test or refuse to take a test. Fleet owners must use the clearinghouse when doing pre-employment checks and annual driver checks.
In addition to adhering to rules and regulations for commercial vehicle operators, fleet owners should implement a few best practices to help protect drivers’ health and safety.
Fleet owners and their drivers face an assortment of risks and hazards. Some issues apply to all types of commercial vehicle drivers, while others apply to specific industries and drivers. Some risks include dealing with drivers who are either untrained or have incorrect vehicle licenses, those who drive long distances or over varied terrains, drivers operating fit-for-purpose vehicles and safety ratings. Fleet companies must assess a driver’s particular level of exposure and create a plan to ensure they have the correct systems and resources in place.
A fleet safety policy helps drivers understand the fleet owner’s expectations and enables the employer to spell out health and safety requirements. The policy should focus on the importance of driver safety over everything else (e.g., fatigue awareness training, restrictions on night driving). A fleet safety policy should also include the following:
A fleet safety policy helps engage stakeholder support in enforcing company safety protocols. When management is committed to fleet safety, and field managers manage road safety, fleet owners generally have greater overall success in maintaining driver health and safety. Once a fleet safety policy is created and put into writing, management should ensure it is communicated consistently across all programs and in different ways (i.e., in person and digitally) for greater accessibility and understanding.
Truck driving is one of the most dangerous jobs in the United States. Implementing a safety training program can help protect drivers against crashes, as it minimizes the probability of accidents caused by careless driving and dangerous driving practices. It can also protect the carrier from financial and legal liabilities arising from commercial vehicle accidents.
A driver training program should be part of the organization’s recruitment process and apply to new and current drivers. It should encourage safe driving behaviors, maintenance of vehicles, and technology that monitors driver performance.
Driver training should combine different methods (i.e., behind the wheel and in class) to improve retention. It should also instruct drivers on how to do walkarounds of vehicles as part of the overall maintenance program.
Accidents will happen from time to time. Fleet managers should prepare for these circumstances. Set up an accident review group with procedures for evaluating what occurred and to prevent future occurrences. Review each accident to determine where the responsibility lies and if the company is liable for fines or penalties, as well as to determine if the driver made an error. Provide feedback through post-accident training, and set up a risk management program to help the driver prevent future similar events.
Fleet companies can use different technologies to help monitor and improve driver safety. One solution is to install GPS-enabled fleet management software, which can help improve fleet efficiency and streamline overall efficiency. It can promote safer driving by recording events that help drivers manage their performance while they are on the road, it can identify signs of aggressive or bad behavior, and it can note traffic violations. It can also help protect driver health by ensuring vehicles are regularly inspected and maintained. [Read more about how telematics provides insights into vehicle and driver operation.]
In-cab video dash cams can provide another layer of security, whether or not they are integrated with fleet management software. It can alert drivers when they are demonstrating poor driving behavior. Companies can use the footage in training programs to demonstrate good and bad driving practices.
Not sure where to start when choosing a GPS fleet management software? Read our buyer’s guide to learn more about what to look for in your solution. Or consider our NexTraq GPS fleet management review, Samsara GPS review, GPSTrackit review, and Azuga review for solutions that offer driver scorecard tools.
negative reinforcement measures, such as firing employees, is not the most effective method of protecting driver health and safety. Providing drivers with encouragement and support – and adding more positive and fun elements to health and safety programs – can produce more positive results. Fleet owners can provide incentives (e.g., travel bonuses, merchandise) to reward successful participation and completion of safety programs.
Regularly monitor and evaluate the effectiveness of your driver safety training program. Determine whether drivers are putting what they learned into practice when driving. Identify what they are not doing, or what they are doing poorly, and the reasons why this is happening. Provide drivers with help after training where requested. Ask drivers for feedback on what needs to be supported or changed, and, finally, assess the metrics being used to measure employee health and safety.