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Working with Robots: Human and Machine Coexistence in the Workforce

Adam Uzialko
Adam Uzialko

The pervasive fear that artificial intelligence (AI) will take over human economic livelihood has been felt in places like the manufacturing sector, as large swaths of the industry automate labor formerly done by humans. However, proponents of machine learning say ultimately AI and robotics will improve the way we do virtually everything, and ultimately create new jobs.

Still, nearly 40 percent of U.S. jobs were slated as a "high risk" for automation by the early 2030s in a March 2017 report by PricewaterhouseCoopers (PwC). While the PwC report acknowledges it's unlikely all those jobs will be automated for "a variety of economic, legal, and regulatory reasons," PwC also acknowledges that new tech typically means the creation of new jobs for human workers as well, conceding "the net impact of automation on total employment is therefore unclear."

Many technologists purport that the new job creation will offset some of the pain of displacement; retraining programs and continuing education opportunities are key to bringing in displaced workers into the new high-tech fold.

"Ever since the industrial revolution, we've created technology that in theory has displaced workers, and yet growth continues," Chris Volinsky, assistant VP or inventive science at AT&T Labs, told Business News Daily. "It's a displacement of work from more menial tasks to those tasks which require more education and more technology, so work gets displaced, but workers are constantly evolving and being retrained."

However, the pace of technological growth is so fast that many workers might not find this a truly viable option, said Moshe Vardi, professor of computer science at Rice University and fellow at the Institute of Electrical and Electronics Engineers.

"As AI becomes more effective and complex, the zone of 'automated jobs' will continue to widen across industries and verticals," Vardi said. "Workers are racing against the machines, and to stay ahead of the game, they need to be willing to continually refresh and upgrade their skills. The jobs least likely to be automated are those that combine nonroutine technical skills in combination with people skills."

What's on the horizon?

The pace of change has workers both excited and anxious about what the future holds. According to a survey conducted by Atlassian, 87 percent of respondents expect AI to change their jobs by 2020, with 76 percent responding that some or half of their job could be performed by an algorithm or robot. And while 64 percent said they trust AI's ability to properly complete a task, 80 percent are concerned about a subsequent spike in unemployment.

"If harnessed correctly, AI can become our team's 'sixth man,' moving beyond digital assistants and chatbots, and freeing up time and headspace for us to tackle society's most complex problems," Atlassian's report reads.

"AI is, first and foremost, a tool that makes humans more productive, not unlike a hammer or a steam shovel," said Manuel Ebert, founder of AI and machine intelligence consultancy "If one human can produce more in the same time, that means we need fewer humans to satisfy the same demand. That is where displacement comes from."

However, Ebert continued, when productivity increases and costs decrease, oftentimes the demand for those goods and services increases and helps drive the creation of new jobs.

"Think the printing press and books or the assembly line and cars," he said. "So, the interesting question is where can AI create demand for things that were previously (prohibitively) expensive?" [See Related Story: AI Comes to Work: How Artificial Intelligence Will Transform Business]

The PwC report anticipates a rise in average pretax incomes because of mass adoption but acknowledges "these benefits may not be evenly spread across income groups."

"There is therefore a case for some form of government intervention to ensure that the potential gains from automation are shared more widely across society through policies like increased investment in vocational education and training," the report reads.

Others have suggested a universal basic income of some kind, which would essentially offer payments to citizens that could cover necessities like groceries or rent and mortgage payments.

How will the job market transition into automation?

While it is generally agreed that some steps need to be taken to ameliorate the pain of transition, AI proponents like Volinsky argue that the benefits of these technologies far outweigh the negatives. For example, he said, AT&T is utilizing drones and machine learning to expedite inspection and maintenance of cell towers. Instead of sending a worker up, the company now flies drones to inspect the antennae.

"(The drone) flies up with HD video and sends footage back to a technician on the ground to inspect," Volinsky said. "It might take a half hour to do a full detailed inspection of one of those towers, even though the technician is only interested in certain parts of that video."

That's where AI comes in: Machine learning can be used to identify potential problem areas and highlight key points of interest the human technician needs to analyze, Volinsky said. By doing so, it can reduce the half hour task to a matter of minutes, removing the technician's need to scan through useless pieces of video to find the value.

AI is also making headway in customer service, internal decision-making and the way companies track their customer relationships, to name a few examples. Each of these in-roads represent only the beginning of the AI revolution, Volinsky said, and these tools will be essential as they proliferate.

"I like to think of AI as taking the mundane parts out of peoples' work and helping humans focus on their real expertise, which is identifying problems and focusing on what else needs to be done," Volinsky said.

As AI more prominently enters the workforce, humans will need to prepare for continued waves of automation by learning new skills and adapting to a changing economy, while harnessing the capabilities of AI to solve problems that were previously out of reach. A symbiotic relationship between man and machine, then, appears far more desirable than a war for prominence.

Image Credit: whiteMocca/Shutterstock
Adam Uzialko
Adam Uzialko
Business News Daily Staff
Adam Uzialko is a writer and editor at and Business News Daily. He has 7 years of professional experience with a focus on small businesses and startups. He has covered topics including digital marketing, SEO, business communications, and public policy. He has also written about emerging technologies and their intersection with business, including artificial intelligence, the Internet of Things, and blockchain.