A feature-rich restaurant HR software solution will help business owners eliminate administrative work, improve efficiency, and support employees. Here are some key features to seek out in great HR software for restaurants.
Reporting and Analytics to Address Employee Needs
HR drives business outcomes. And in an industry with high turnover, it’s essential to have a clear understanding of HR trends. Strong reporting and analytics can help restaurant owners make more informed workforce decisions. They can help identify employee wants, needs and challenges so they can be addressed in a timely manner. The service industry can be stressful, so identifying key issues among staff quickly via surveys and data can help improve the employee experience.
Mobile Access for Nondesk Employees
Ease of access should be an important consideration when selecting HR software.
Restaurant employees are less likely to be sitting at a desk, so on-the-go access to HR functions, such as benefits and payroll, is especially important. Having the ability to view and edit without a desktop can improve the HR experience for both employers and employees.
Customization Options to Improve Efficiency and Employee Experience
Not all HR software is fit for every company or industry. Customizations for functions like onboarding, reporting, and even the platform’s dashboard can greatly improve the experience for both employers and employees. Customization can help minimize human errors, increase employee satisfaction, and reduce turnover — all common problems in the fast-paced restaurant industry.
Template Libraries for Quick Onboarding, Training and More
Some HR software solutions offer template libraries for various documents, such as reports, surveys and offer letters. Templates make it easy for business owners with less HR experience to confidently create and use the documents they need most. Many onboarding documents and training information for restaurants will be similar for all staff. Having easy templates available for quick use is helpful in such a fast-paced work environment.
Third-Party Integrations Make Managing Employee Data Easy
Third-party integrations help you seamlessly manage multiple business operations. Integrations can help identify trends and important data points without having to run multiple reports across different platforms. For example, if an HR solution doesn’t include time tracking, a third-party integration can help you better record and review time as it relates to benefits, PTO and performance goals. This is especially important for restaurant owners and HR leaders given the mix of full-time and part-time staff.
Customer Service When You Need It
Given the importance of HR functions, it’s essential to have access to customer support when you need it and in the format that works best for you. The majority of HR software providers offer email and live chat, but you may find it beneficial to have phone service available as well — especially in a restaurant environment. Because it can be difficult to attract and retain top talent in the service industry, it’s critical that restaurant owners have access to the kind of HR support they need when they need it, whether that’s 24/7 or just during business hours.
Before you commit to a provider, be sure they can meet your customer service needs when and how you prefer.
Dedicated Account Manager Who Understands the Industry
Customer service is important, but a dedicated account manager means you always have one person who knows your business and is ready to address your most pressing HR issues. Continuity of service and support is one of the biggest benefits of having a single dedicated account manager. Given the challenges restaurant owners face, it can be beneficial to have a dedicated account manager who understands the industry, as well as the specific challenges of your restaurant.
Different HR softwares offer different features. When trying to select the one that’s best for your restaurant, take into account your current needs and business goals. But don’t forget to factor in what you may also want as your restaurant grows.