Location-based services (LBS) use real-time geodata from a smartphone to provide information, entertainment, or security. Some services allow consumers to check in at restaurants, coffee shops, stores, concerts, and other places or events. Businesses often offer a reward – prizes, coupons or discounts – to people who check in at their locations. Google Maps, Foursquare, Yelp and Facebook check-ins all use location-based services. [Related guide: Making the Most of Yelp for Your Small Business]
Location-based services can use a smartphone’s GPS technology to track a person’s location if the user has allowed access. After a smartphone user opts in, the service is able to identify their location down to the street address without manual data entry.
According to Allied Market Research data, the LBS market accounted for more than $36 billion in 2020 and is predicted to reach more than $318 billion by 2030. With so many companies embracing location-based services, it’s essential to understand LBS benefits, drawbacks and how you can make the most of this technology for your small business.
A location-based service is any technology that depends on real-time location tracking to function. The technology persistently identifies the user’s physical and geographical location, which is then used to perform services and functions.
Location-based technology is commonly used with mobile devices, but it can be applied to any device able to provide a location, including desktop PCs.
Location-based technology tracks your physical and geographical location constantly, not just at one moment.
Several mechanisms inside a typical mobile device can provide location information. The most common technologies are GPS, RFID, Wi-Fi, and cellular technology. We’ll explain these in more detail in the next section, but they all operate on similar principles.
A mobile device communicates with other devices and hubs – such as satellites, routers and towers – to function. Because the mobile device pings off multiple communication hubs, its precise location can be triangulated.
A few examples will clarify how these location-tracking methods work. The most precise location-tracking services incorporate more than one of these technologies.
The Global Positioning System is an array of satellites that exist solely to help find items across the planet. Any device with a GPS receiver (including most smartphones) can ping these satellites. This capability lets the device communicate with at least four satellites. The satellites compare the signal delay to pinpoint where the signal originated.
This process lets your phone know precisely where you are and provide turn-by-turn navigation. A widespread business use for GPS technology is GPS fleet management software, which businesses use to remotely keep tabs on their company vehicles and their drivers’ performance.
Wi-Fi location tracking works differently from other methods. Typically, a device only connects to one Wi-Fi network at a time, eliminating the possibility of triangulation. Wi-Fi location tracking uses IP addresses instead. Every network has a physical IP address that allows the greater internet to know where it is so it can send information across the internet infrastructure accurately. When your phone connects to a Wi-Fi network, it pairs with that network’s physical IP address, allowing location services to know your current address.
Cellular tracking works much like GPS. However, instead of connecting to satellites, your device connects to cellular towers. Generally speaking, you’ll usually be in the range of at least two towers, enough for the system to use triangulation to find your location.
Quick-response (QR) tracking is similar to Wi-Fi in principle. When a dynamic QR code is scanned, it logs information related to the scan. When the QR code is established, its physical location can be recorded. That location can then be tagged anytime the code is scanned.
RFID tracking is a combination of these other methods. An RFID scanner typically has a static location. You can log the scanner’s location when it pings off other networks. When the RFID scanner is activated, it tags its location when it records the access. This process can identify the location of the device accessing the scanner.
You can find RFID technology in key fobs for keyless entry systems, RFID-enabled timeclocks for employee monitoring, and the best inventory management solutions that track your physical inventory’s location.
Companies have found many ways to use device location information.
Many mobile app developers lack the resources to develop software that can interpret a smartphone’s location, so they use existing solutions through an API to save time and money. These companies liaise with wireless carriers to connect businesses with smartphone users’ locations. They provide tools to increase user engagement and connect with the most mobile phone users possible.
Companies well known for their LBS software include AT&T, Esri and HERE.
These are some LBS apps you might already be using.
Hailing a ride from your phone relies on the power of location-based services. Wouldn’t it be annoying to manually enter your address into your favorite ridesharing app every time you’re in a rush to get somewhere?
With location-based services, your ridesharing app immediately knows where you are. The app then locates drivers near you upon request and gets you a quick ride to your destination.
Most weather apps present you with forecasts from just one nearby source. Carrot Weather uses location-based services and APIs to go beyond this standard model.
When you open the Carrot Weather app on your phone, it collates weather data from several sources into a forecast unique to your exact location. At the same time, it emphasizes data protection and never shares your personal data with external sources.
In addition to LBS-powered weather forecasts, Carrot Weather comes with a quirky personality the user can adjust, as well as 100-plus secret locations users can discover thanks to its location-based technology.
Pokemon Go is an immensely successful location-based app. Its entire model is based on location: Everywhere you go, you’ll find a different set of Pokemon to catch. Some locations even have Pokemon you can’t catch anywhere else. Pokemon Go shows the power of LBS not just for business but for fun.
You can use Pokemon Go to market your business by hosting a Pokemon Go lure party, using in-game “incense” to make your location a destination, and holding special events on designated community days.
Local businesses and their customers use and benefit from location-based services. Companies across many industries use LBS to provide customers with relevant offers and content, analyze their behavior, and improve the overall customer experience.
Customers enable location-based services to receive information and timely promotional offers that matter to them, facilitate location-specific services like food delivery and ridesharing, navigate to their destinations, track their fitness activity, and much more.
While many businesses can use location-based technology, some industries have a higher chance of maximizing LBS benefits.
Assess the pros and cons of using LBS before implementing the technology. While location-based services can facilitate conversion tracking and increase your offerings’ relevancy, they also pose an additional security risk and must strongly emphasize customer privacy.
Retail, hospitality and travel industries can particularly benefit from LBS. On the other hand, tech companies or those focusing on online traffic or international markets might not fully use the technology.
For customers, location-based services offer an extra sense of security in emergencies. For example, they can easily access car assistance, and ambulance services can instantly respond if there’s an accident. Additionally, LBS lets consumers receive personalized ads and relevant content, helps them make the most of their traveling experience, and minimizes fraud risk.
There are several reasons to embrace LBS:
While there are many benefits of implementing LBS in your business, be aware of potential drawbacks as well.
Privacy remains the primary concern of LBS app users. Unfortunately, some businesses can be careless with storing and sharing customer data, leading to data breaches and leakage. Your company should provide users with a clear and straightforward way to opt in or out of location-based services. [Related article: Have You Been Hacked? How to Recover From a Data Breach]
Here are other potential drawbacks of using LBS for your business:
Nadia Reckmann and Ryan Goodrich contributed to the writing and research in this article.