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BambooHR Employee Monitoring Software Review

Skye Schooley
Skye Schooley
  • BambooHR is a robust human resources software platform and not your traditional employee monitoring solution.
  • The platform includes comprehensive performance management tools, plus the ability to track job applicants and streamline onboarding and offboarding.
  • The software is available in two service plans that charge on a per-user per-month basis.
  • This review is for small business owners who want to learn more about BambooHR's human resources features and services.

BambooHR is a cloud-hosted, all-in-one human resources software solution that can help businesses manage their human resources functions. It has tools for hiring, onboarding, tracking paid time off, keeping employee records and processing payroll. In addition, it offers all the resources needed to manage employee performance.

BambooHR Employee Monitoring Software

BambooHR Employee Monitoring Software

The Verdict

BambooHR is a great option for a stand-alone performance management system because of its open API, which allows it to integrate with a variety of other human capital management software suites and third-party applications.

While Bamboo HR isn't your traditional employee monitoring software program that tracks what websites employees visit or keystrokes they make, it can help you understand how your team members are performing, specifically which areas they are excelling in and which areas need improvement. It is for these reasons and more that BambooHR is our choice as the best employee monitoring system for performance management.

BambooHR Employee Monitoring Software

Cost 1.4/2.0
Features 1.0/2.0
Compatible OS 1.8/2.0
Usability 1.5/2.0
Customer support 1.7/2.0
Editor's score 7.4/10

 

BambooHR Employee Monitoring Software Pricing and Terms

BambooHR is offered in two pricing plans. Both plans are accessible via the cloud and can be tapped into via any internet-connected computer or mobile device. Here is a breakdown of each plan:

Essentials

  • Cost: $4.95 per employee per month
  • Included features: Time-off management, benefits tracking, employee records, document storage, and standard workflows and approvals

Advantage

  • Cost: $8.25 per employee per month
  • Included services: Everything in the Essentials plan, plus an applicant tracking system (ATS), onboarding and offboarding tools, electronic signature software, time tracking, advanced reporting and workflows, custom access levels, and personalized branding

There are additional fees that apply for the performance management tools, as well as BambooHR's payroll processing and time-tracking services. BambooHR reps will be able to provide you a customized quote based on the specific services your business needs.

BambooHR Employee Monitoring Features

BambooHR is designed to assist HR professionals execute their all-important role while helping organizations grow while engaging their employees.

What makes BambooHR ideal for businesses needing to manage employee performance are its performance management tools. With BambooHR, you can create and monitor individual employee goals, allow for peer-to-peer feedback, and set up self-evaluations and manager evaluations. In addition, employees can access this information to see how they are tracking against their goals.

BambooHR offers the ability to conduct employee satisfaction surveys.

At a companywide level, BambooHR provides a performance report that allows those in charge to compare engagement at all levels of the organization. These reports can provide valuable insight into which employees and teams are performing at a high level and which ones need added attention to improve the quality of their work.

Employee turnover reports can help you gauge employee satisfaction.

BambooHR offers a recruiting platform that is designed to help streamline the hiring process. The ATS can be accessed remotely via an iOS and Android app. It also offers a digital system to ensure new hires have completed all of their onboarding materials on their first day. There is an employee directory and organizational chart, a company calendar, benefits tracking, and the ability to store key documents like employee handbooks and new hire paperwork.

BambooHR provides employee management data on details like new hires and terminations.

The payroll processing features come with full payroll tax services, employee self-service, comprehensive reporting and year-end tax forms. The time-tracking feature records hours worked, as well as recording and calculating overtime.

BambooHR tracks employee hours and overtime.

Key TakeawayKey takeaway: Whether companies have one-person HR departments or a small team, BambooHR can help due to its ability to provide data in an organized fashion, streamline the recruitment process and help promote company culture.

BambooHR Employee Monitoring Pros

We like BambooHR's customer experience a lot because of its global reach, which is good for remote (or dispersed) teams, as well as companies that span multiple countries. Further, BambooHR offers a particularly good value for the price point. Many users have reported that BambooHR is straightforward to use, while others report that it is quick; a supervisor can make adjustments or updates on the fly and then proceed with their workday. Other HR applications charge more and don't offer all the easy-to-use features BambooHR has.

Another positive of the software is its modern interface. It makes the software simple to navigate. Additionally, the platform offers many customizable enhancements that are supported by a solid customer service team. This ensures your team can get questions answered when needed.   

An additional benefit of BambooHR is the integrations it offers. The platform integrates with more than 50 popular programs and applications that many businesses are already using. These include Deputy, Glassdoor, GoodHire, Indeed, Okta, Slack and Zapier.

TipTip: If your company requires a customized integration of some kind, reach out to BambooHR. Their developers can connect with your HR and/or IT teams to make it work.

BambooHR Employee Monitoring Cons

BambooHR does have some limitations. The biggest drawback is that if you have traditional employee monitoring software in mind, such as ActivTrak or SentryPC , then this is not the solution for you. You can't block and filter websites; be notified of suspicious activity; nor can you monitor email, social media, and instant messages. Instead, BambooHR is a full-service human resources information systems platform designed to provide people management services that many HR departments are looking for.

Some users have expressed concerns about difficulty they experienced with requests to customize the software. We recommend that you talk through any customization of the system you might need with BambooHR reps before signing up to ensure that what you want is possible.

Some users have shared concerns that BambooHR's mobile app isn't as easy to navigate as they would like and its usability could be improved. If you plan on using the mobile app, we recommend that you ask for a demo when discussing your service options with the BambooHR team. Make sure it provides the usability you are looking for. The app offers a lot of features and tools that serve different needs; it's possible the number of features, and their complexity, is why some users report being confused by or frustrated with the mobile apps.

Key TakeawayKey takeaway: Although there are not many, BambooHR, as with other providers, has its limitations. Its mobile app user experience is not for everyone. Although many report that it operates fine for them, some have reported that its layout or design is not as intuitive and easy to operate as it could be.

Customer Support

BambooHR offers different support options based on the pricing plan you choose. With the Essential plan, you can contact the customer support team by email only. Advantage plan users can reach the support team by both email and phone. BambooHR offers live online training, webinars, a knowledgebase and videos that can teach you all of the ins and outs of the platform.

Image Credit: Prostock-Studio / Getty Images
BambooHR Employee Monitoring Software

BambooHR Employee Monitoring Software

The Verdict

BambooHR is a great option for a stand-alone performance management system because of its open API, which allows it to integrate with a variety of other human capital management software suites and third-party applications.

Skye Schooley
Skye Schooley
Business News Daily Staff
Skye Schooley is a staff writer at business.com and Business News Daily, where she has written more than 200 articles on B2B-focused topics including human resources operations, management leadership, and business technology. In addition to researching and analyzing products that help business owners launch and grow their business, Skye writes on topics aimed at building better professional culture, like protecting employee privacy, managing human capital, improving communication, and fostering workplace diversity and culture.