1. HR Solutions
  2. Financial Solutions
  3. Marketing Solutions
  4. Security Solutions
  5. Retail Solutions
  6. SMB Solutions
We are here for your business - COVID-19 resources >
Teramind Review

Best Employee Monitoring Software Overall

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

Teramind is our pick as the overall best employee monitoring software because it goes beyond the core features we looked for to provide a truly comprehensive solution that is easy to learn and use. Whether you need to track employee web browsing, messaging, software usage, file transfers, or productivity, Teramind has got you covered, and then some. It is on the more expensive end of the price range for employee monitoring software, but it's well worth the cost. 

To understand how we selected our best picks, visit our best picks page to find our methodology and a list of the 28 other employee monitoring software applications we considered. 

Teramind's rate per user, per month is higher than many of the other monitoring solutions we reviewed, but the system's comprehensiveness and usability make the expense worthwhile – if you have the room in your budget. 

Pricing is listed on the company's website, along with Teramind's pricing tool so you can see exactly what your subscription cost would be based on the number of users you plan to monitor. Volume discounts are available, and if you sign up for annual billing instead month to month, you receive two months free. 

Here's an overview of what Teramind's plans cost. 

This plan includes access to core employee monitoring features like website and application tracking, chat and social media monitoring, as well as admin remote control capabilities. You also have limited access to some behavioral analytics and policy management tools with this plan.

  • Cloud: $12 per user, per month; five-user minimum ($60).
  • On-premises: Starting at $60 per month for 10 endpoints. Adding a terminal server costs an additional $180 per month. 

In addition to the starter features, this plan has activity monitoring tools, such as file transfer monitoring, keystroke logging, print monitoring and optical character recognition – which can read the text on a user's screen and flag suspicious or prohibited behavior.

  • Cloud: $25 per user, per month; five-user minimum ($125).
  • On-premises: Starting at $125 per month for 10 endpoints. Adding a terminal server costs an additional $375 per month. 

The data loss prevention plan includes all the employee monitoring features of the starter and UAM plans as well as tools to prevent the loss or theft of sensitive company data due to negligence or malicious internal activity. It also includes compliance tools to ensure your company meets the legal standards established by laws like HIPAA and GDPR.

  • Cloud: $30 per user, per month; five-user minimum ($150).
  • On-premises: Starting at $150 per month for 10 endpoints. Adding a terminal server costs an additional $450 per month.

 

Editor's note: Looking for information on employee monitoring software? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need.

 

Teramind offers a long list of effective features for monitoring employee actions and responding to (or preventing) violations of company policy. Its activity monitoring tools keep administrators fully apprised of employee activity and can flag anomalous behavior or high-risk activity. 

Here's a look at some of the tools Teramind uses to keep tabs on employees: 

  • Webpage and application monitoring: This tool reports on the software applications that are launched or webpages a user accesses during their session. Each component on the list is filterable and includes a video segment of the user accessing the program or webpage. A bar graph displays the most frequently accessed applications and websites among active users. Preset classifications allow Teramind to determine whether a user is being productive or unproductive based on their use of a particular application or webpage.

  • Email and IM monitoring: The software tracks all incoming and outgoing emails, and monitors live chats across multiple platforms, including Facebook, Skype, Google Hangouts, WhatsApp and Slack. Admins can review the content, the participants, and the date and time at which the communication occurred.

  • File transfer monitoring: All file transfers are tracked, including local files, web files or those transferred with a removable device such as a USB drive. Again, each instance is time stamped and tagged with a video of the user's screen during the transfer.

  • Keystroke logging: This tracks everything a user types and notes where that activity occurred. For example, if a user Googles "cute cat pics," an admin can view the search, along with the time stamp and a video clip.

  • Search tracking: The searches tool shows all online or offline searches conducted by users.

  • Print monitoring: The printing tool shows all print jobs a user initiates on any printer they can connect to. A scanned copy of the printed document is saved for admin review.

  • Snapshots: Snapshots are taken in 10-minute increments and help admins review when an employee has been productive (or not). These screenshots are archived in an employee profile, and each can be reviewed as a complete 10-minute video file.

  • Silent or transparent mode: Like most leading employee monitoring software solutions, Teramind has both a stealth and a freelancer mode. Depending on your specific needs, Teramind can run silently so your employees are unaware the agent has been installed on their device, or it can run out in the open either as a deterrent to misbehavior or as a tool for part-time and freelance workers who use their personal devices.

  • Mobile app for managers: Teramind's Android app lets you keep tabs on your employees when you're away from the office. It's free for both cloud and on-premises plans, and with it, you can view real-time productivity reports, live views of users' desktops and video records. 

Teramind allows administrators to set various rules and policies that automate the employee monitoring process. These rules can flag or block any prohibited behavior and deliver warnings to users who might be running afoul of company policy. There are dozens of templates within the system for these settings, but if none appeal to your specific needs, you can build your own policies. 

Behavioral alerts can be set for any of the activity monitoring tools, ensuring that no violation goes unnoticed, even if no admin is monitoring the system when the violation occurs. In addition to the alert, archiving measures let admins review the incident. Teramind is always on and always watching, even if you're not. 

Behavioral rules and company policies can also be configured to automatically block certain activities. For example, if you don't want users sending personal emails or live chats during work hours, you can tailor the system to block access to the related platforms. You can also block certain webpages by setting filters to cover both general categories as well as specific sites. You can also restrict users' ability to use removable devices. 

Teramind's reporting capabilities keep administrators fully in the know, allowing them to review individual employees, groups and the organization as a whole from different angles. The software uses color-coded graphs and charts that are easy to understand at a glance. 

Reports can be tailored to present the data in virtually any way that is useful to the admin. For example, one set of reports breaks down violations by department, showing where the most frequent or egregious offenses occur. Other reports show employee activity/inactivity time, illuminating which users are most productive. 

Teramind includes an embedded risk-analysis tool that can determine your organization's risk level based on the behavioral rules and policies you've set. This tool is especially useful for businesses operating in highly sensitive or regulated industries, such as the healthcare space, which is subject to federal HIPAA privacy laws. If employees' behavior is putting your business at risk, Teramind alerts you and helps you tighten up user activity to prevent a potential disaster. 

Teramind wraps its comprehensive features into a user-friendly and intuitive dashboard. With a modern interface and clean, organized layout, it doesn't take long to become familiar with the software. 

An overview of all the captured data flows through the central dashboard, which can be customized with a variety of widgets to prominently display whatever information is most important to your administrators. The default dashboard shows security metrics, productivity metrics and users that are currently online. Each widget can be viewed in more detail by clicking on the data displayed. 

Available tools are displayed in a series of tabs on the left side of the screen. The tabs on this menu include monitoring, risk, productivity, behavior, employees, computers, configure and system, and you may see more or fewer depending on the Teramind package you selected. Most of the core employee monitoring features appear under the monitoring and productivity tabs, but it's relatively simple to find other tools with just a few clicks.  

Teramind's major limitation is its price, which might make it cost-prohibitive to some smaller businesses. While the software easily justifies the price tag, businesses on a budget might not be able to absorb the cost, especially if they're monitoring several employees. 

Also, Teramind can't monitor employees' mobile devices. That means if your company issues smartphones or tablets to workers, Teramind won't be much help monitoring their activity. 

If you need help, you can reach the support team 24/7 via phone, email and live chat. One of the nicer features of Teramind's customer support is that it provides installation assistance at no additional cost. The company also provides a strong assortment of self-help resources, including FAQs, a knowledgebase, video tutorials, e-books, case studies and other resources on Teramind's website. 

Ready to choose an employee monitoring software solution? Check out the rest of our coverage:

 

Editor's note: Looking for information on employee monitoring software? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need.

Lori Fairbanks

Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as a magazine editor and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes about small business finance, including accounting software, credit card processing and point-of-sale systems for business.com and Business News Daily.