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Verizon Connect Review

Best GPS Fleet Tracking Service for Midsize Fleets

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After conducting extensive research on GPS fleet tracking services, we recommend Verizon Connect as the best GPS fleet tracking service for midsize fleets in 2019. To understand how we selected our best picks, you can find our methodology and a comprehensive list of GPS fleet tracking services on our best picks page.

Verizon Connect formed when Verizon merged three major GPS fleet tracking companies: Telogis, Verizon Networkfleet and Fleetmatics. The integration of these three companies gives Verizon Connect a different level of scalability from its competitors. While it supports fleets of all sizes, its service is ideal for midsize fleets.

Here's why.

Verizon-based mapping: Most of the companies we reviewed have a GPS engine backed by Google Maps, which provides a host of GPS features. Connect is backed by Verizon's own mapping software, so your vehicles will be tracked by one of the globe's most reliable communications companies.  

Software: Connect's software platform is advanced, but it may vary based on your plan. We posed as small business owners and interacted with Connect's sales team to learn more about it. We couldn't do a demo of the software because our hypothetical business was still in the early planning stages, but sales representatives told us that most small businesses use the Fleetmatics software option, and we were able to watch a video overview. The software refreshes every 30 seconds, so you'll know where your vehicles are in near-real time.  

Hardware: Connect has several different hardware options, ranging from simple plug-and-play technology to more advanced devices. You can elect to install the hardware yourself or have technicians from Connect install it for you.

Editor's note: Looking for information on GPS fleet tracking systems? Fill out the below questionnaire to be connected with vendors that can help.

Verizon Connect doesn't provide any of its pricing online, so you'll have to speak directly with the company if you're interested in learning more about its pricing structure. The good thing about Verizon Connect is it can scale up and down to meet your business's needs. Even if you only have a few vehicles, Verizon Connect can set you up with a plan that works for your business. This range in services is likely a factor in why Verizon Connect doesn't publish all its pricing information directly online.

Company representatives did tell us that the company operates on 36-month contracts. This means you'll have to sign a three-year deal to work with Verizon Connect. This isn't out of the ordinary for the industry, but we did find companies that offer one- and two-year contracts. Some companies may even offer month-to-month services. Verizon Connect is a large telematics provider, and it's no surprise it operates on longer-term contracts.

Verizon Connect provides valuable services for fleets of all sizes, and its platform works on desktops, tablets and mobile phones. The company can provide advanced mapping and analytics that help you optimize your fuel usage and stay up to date on your vehicle maintenance. In addition to these services, Connect offers the following:

  • Compliance: Verizon Connect is a large company that can support just about any compliance need you have. This includes ELDs and IFTA.
  • Driver scorecards: Verizon Connect can help you better understand how your drivers are performing. This data allows you to incentivize great drivers and coach less experienced drivers.
  • Geofencing: Verizon Connect, like many fleet tracking companies we reviewed, provides geofencing support. Geofences are virtual shapes you can add to your map that trigger alerts when entered or exited. This is especially useful for security, as you can receive alerts when a vehicle leaves your business's location.
  • Vehicle diagnostics: Verizon Connect provides maintenance reports so you can track vehicle health. It can also inform you of the situation in the event of a breakdown.
  • Traffic and weather data overlay: The software supports traffic and data overlay, giving you a full picture of what your drivers are facing on the road.

In addition to live chat, phone and email support, Connect provides a designated point of contact for your fleet tracking account. This means you'll have direct contact information for someone at the company. This personalized support is a standout feature of Connect's service. Other companies we reviewed do offer this feature, but for a company as big as Connect, it's nice reassurance that your business won't be forgotten in the shuffle. This point of contact can also help you with various technical and support issues, or forward you to a specialist who can provide a solution.

Vehicle minimum: While it's a great service for midsize fleets, Connect works for small ones as well, as it doesn't require a minimum number of vehicles to provide service. This means businesses of all sizes can enroll in Connect's service. With the merger, businesses will have access to a variety of plans, and sales representative assured us that Connect's offering would be able to grow with our business.

  • Pro
    • Verizon Connect is a big company with some of the best telematics platforms and solutions in the industry. It can also scale to meet your business's specific needs.
  • Con
    • Verizon Connect doesn't have great reviews with the Better Business Bureau. At the time of this review's writing, the company had an F with the rating agency and over 40 complaints listed on the site.

Ready to choose a GPS fleet tracking system? Here's a breakdown of our full coverage:

Editor's note: Looking for information on GPS fleet tracking systems? Fill out the below questionnaire to be connected with vendors that can help.

Matt D'Angelo

Matt D'Angelo is a contributor covering small business for business.com and Business News Daily. After graduating from James Madison University with a degree in journalism, Matt gained experience as a copy editor and writer for newspapers and various online publications.