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Best Video Conference Services 2018

Adam C. Uzialko
October 26, 2018

Many modern businesses rely on video conferencing to meet with geographically dispersed colleagues and business partners. That's why it's so important to choose the right video conference service for your business needs. To help you get it right the first time, Business News Daily researched and reviewed the best video conference services for businesses. Our top recommendations are below, but if you want to learn more about how to choose a video conference service, check out our buyer's guide.

Our Best Picks

Here is a roundup of our 2018 best picks for Video Conferencing Services and an explanation of how we chose them.

Best Overall

ClickMeeting
Key Features: Screen-sharing, highly interoperable, audio and video recording, polls & surveys.

Best Inexpensive Software

Skype for Business
Key Features: Polls & surveys, audio & video recording, screen-sharing, whiteboarding.

Best for Large Audiences

Join.me
Key Features: Interoperability, screen-sharing, audio & video recording.

Best Cloud Collaboration

Amazon Chime + Vonage
Key Features: Screen sharing, remote desktop control options, audio & video recording

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.

ClickMeeting

Best Overall

Summary

ClickMeeting is our top choice for video conference systems for businesses because it blends diverse features, high-quality audio and video, and ease of use to enhance company operations without the headache of integrating a complex or unwieldy system. Because of this system's user-friendly interface, training for your employees should be minimal. There's also a 30-day free trial available, so your staff can take ClickMeeting out for a spin before you commit to buying.
Read our full review of ClickMeeting

Skype for Business

Best Inexpensive Software

Summary

Skype for Business is our best pick for inexpensive video conference service. Most video conference services either sacrifice cost for more robust features or vice versa. Skype for Business, while an affordable solution, remains an effective tool not gutted of its most valuable assets to force down the price. Although you'll spend less each month on this service than you would on most others, you won't have to sacrifice reliability or the most essential features of video conferencing software.

*In September 2017, Microsoft announced that it will replace Skype for Business with Microsoft Teams, though it has not given a timeline for the transition at this time.
Read our full review of Skype for Business

Join.me

Best for Large Audiences

Summary

Join.me, a LogMeIn product, is our best pick for a video conference service for multiple participants. It's neither the cheapest video conference system nor the one with the most available room for participants; however, Join.me remains affordable while allowing up to 250 participants into a meeting at any given time. This powerful, easy-to-use system struck the right balance to earn the title of best video conference service for multiple participants.
Read our full review of Join.me

Amazon Chime + Vonage

Best Cloud Collaboration

Summary

Amazon Chime + Vonage is our choice for the best cloud-based video and phone conferencing collaboration tools. This partnership marries the versatility and simplicity of Amazon Chime Pro's video conference platform with Vonage's high quality VoiP business communications system. Amazon Chime Pro is included in every tier of Vonage's phone plans, which start at $39.99 per month per extension, making it an affordable, all-inclusive solution for your business's communications needs.
Read our full review of Amazon Chime + Vonage

Our Methodology

To help you find the right video conferencing service, we researched and analyzed dozens of options. Here is an explanation of how we chose our 2018 best picks for Video Conferencing Services.

Locating the Best Services

To select the best video conference services for businesses, we created a list of more than 30 reputable companies based on other reviews, as well as user feedback on each service.

Choosing the Best Services

From there, we eliminated vendors that emphasize video conferencing hardware rather than a solid mobile experience, since hardware is typically more expensive and becomes outdated quickly. We also eliminated vendors that don't provide pricing online, don't offer free trials or have higher prices than average.

Researching Each Service

Next, we thoroughly researched each vendor, read user comments, reviewed Better Business Bureau ratings and complaints, and tested out services when demos were available. After narrowing down the list to our final contenders, we contacted each company posing as business owners to test their customer service.

Analyzing Each Service

We analyzed each service based on the following factors to determine our final choices: Ease of use, Features, Cost, Transparency, and Customer service.

 
Full List
Best Picks

Full List of Video Conferencing Systems

Here is a full list of video conferencing service providers we recommend. This alphabetical list includes our best picks.

8x8 Virtual Office

8x8 Virtual Office is a complete business phone and team collaboration suite that includes web conferencing and one-to-one video chat features. While the company's suite of solutions is relatively vast, it is easy to find and navigate the video conference features. 8x8 also maintains integrations with several popular third-party applications, including Salesforce, Microsoft Outlook, Microsoft Office 365, and Gmail.
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Amazon Chime + Vonage

Amazon Chime + Vonage is a bundled package of voice over internet protocol (VoIP) phone services and video conference software. The partnership creates an affordable communications suite for startups or companies that are looking to revamp their communications. Amazon Chime maintains all the essential features we looked for in a video conference platform, making it a useful collaboration tool for any team.

Arkadin

Arkadin is a cloud communications company that implements and manages a variety of video conferencing solutions, among other cloud-based software. From implementation and integration to training and support, Arkadin relieves your company of the heavy lifting associated with getting a video conference solution up and running.

AT&T Collaborate

Collaborate is a highly customizable service from AT&T that can be as limited or as expansive as you choose. Some features of Collaborate are video conferencing, web meetings, screen sharing and even the ability to track employee availability. However, the customizable nature of Collaborate means you'll need to obtain a quote from the company.

AVer

AVer specializes in conference room systems, which include cameras, microphones and monitors for your office. If you're happy with your cloud-based video conference service, AVer can augment that system to create a more official conference room experience; it works with almost every video conference solution out there.

BlueJeans

BlueJeans offers a fully interoperable system that works across desktop, mobile and room systems. It also streams video and audio in high definition and allows for key features like screen sharing. Interoperability with other systems is where BlueJeans excels.

Cenero

Cenero's video conference service operates across multiple platforms, including mobile, desktop or conference room systems, and offers high-definition audio and video streaming. As a customizable solution tailored to your business, Cenero's pricing varies based on the specific buildout you choose.
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ClickMeeting

ClickMeeting is a top-notch option for any size of business in need of video conference services. It offers every essential feature and some additional ones that are nice to have. It is easy to learn and use, and its service is reliable.

eVoice

eVoice is a solid option for businesses looking for a virtual phone service. It is available in multiple service plans, at varying price points, which all include several valuable features. It also offers video conferencing services, allowing up to 25 participants to join a meeting at once and share four video feeds simultaneously on screen.

Google Hangouts Meet

If the free version of Google Hangouts isn't enough for your needs, Google offers its G Suite video conference services, Hangouts Meet, powered by the very same platform. This is also a very low-cost solution, so don't expect it to have all the bells and whistles; still, it's a reliable video conference solution for any business on a tight budget.

GoToMeeting

GoToMeeting is a solution with a simple interface and good quality. The company also offers a free version. However, advanced options such as surveys and polls are conspicuously absent.

Huawei

Huawei offers a service that can interoperate with many other systems and delivers video and audio in high definition. Huawei takes great pains to ensure its system is redundant and reliable, so you won't have to fear dropped calls or laggy reception

iMeet by PGi

iMeet is an affordable video conference solution that retains the major key features we looked for in a system. Its most basic service includes up to five participants, screen sharing and recording, but the Plus and XL tiers expand on those features while remaining reasonably priced.
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Join.me

Join.me is a comprehensive video conference platform that has more than enough features to keep even advanced users satisfied. With three pricing tiers and up to 250 conference participants, Join.me can support meetings small and large. The platform's simplicity and ease of use mean minimal training is required to get your staff up and running.

Kinly

What sets Kinly apart is its superb customer and technical support. The company, which was formed in 2018 from a merger of Viju and VisionsConnected, works with you to create a system that serves your specific needs, including what kinds of hardware to select for your conference room. If you're looking for an expert partner to walk you through the process, Kinly is a strong choice

Lifesize

Lifesize is a highly interoperable system that brings together a wide array of features and high-quality streaming to create a very positive user experience. Lifesize is also able to directly integrate services like Skype for Business.

Logitech

Logitech is primarily focused on creating conference room hardware to enhance your office's video conference experience. While Logitech doesn't offer video conference software itself, the company's products integrate with those of leading software companies

Meetupcall

Meetupcall integrates with Outlook to make scheduling conference calls easy. The business offers several features from a user-friendly dashboard to one-touch dial in. To see if the service works for your business, you can schedule a 15-minute demo.

Pinnaca

Pinnaca offers a cloud-based video conferencing solution that connects mobile devices and desktops, as well as full conference-room systems. It allows for 25 participants to sit in on a meeting and offers robust technical support.

Polycom

Polycom, now part of Plantronics, is focused primarily on video conferencing hardware for conference rooms, as opposed to cloud-based software. Overall, these enterprise solutions are geared toward large companies rather than small businesses.

RingCentral Meetings

RingCentral Meetings is a quality video conference platform that is inexpensive without skimping on features. It is a good choice for any small or midsize business, or even large businesses that don't expect over 100 participants on any given call.
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Skype for Business

Skype for Business is a simple and inexpensive but good-quality video conference solution. It lacks some of the bells and whistles of other platforms, but for the entrepreneur who just wants straightforward video conference software, Skype for Business is the way to go.

Vidyo

Vidyo offers a high-quality video conferencing system that works across all major platforms and is highly interoperable with other conferencing systems. The platform is highly customizable, which allows you to tailor Vidyo to your organization's specific needs.

WebEx

Cisco's WebEx web conferencing service has strong virtual collaboration features, as well as conference calling abilities. It offers a two-week free trial without requiring your credit card information, as well as a free version that gives you access to many of the service's most important features. However, upgrading gets expensive quickly and has limited space for participants.

Zoho Meeting

Zoho Meeting is a unique and versatile solution for video conferencing and webinar needs. It is hosted entirely on a web browser, meaning hosts and participants don't have to download and install the software. Every one of its features is available on all pricing tiers, so every paid subscriber will have access to the full Zoho Meeting experience.

Zoom

Zoom is a comprehensive and inexpensive cloud-based video conference platform that is intuitive and effective. It delivers high-quality HD video and audio to up to 200 participants, and maintains a variety of pricing plans suitable for businesses of all sizes and levels of need.

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in Political Science and Journalism & Media Studies. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for a variety of outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.