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GoToMeeting Review

Best Overall Video Conference System for Business

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After conducting extensive research and analysis of video conference services, we recommend GoToMeeting as the best overall video conference service.

We chose GoToMeeting from a pool of dozens of video conference services. To learn more about our full methodology and for a comprehensive list of video conference services, visit our best picks page.

There are a number of factors that businesses need to consider when choosing a video conference service. One of the biggest is how many people the service supports. Small businesses want a service that can handle their needs, whether this is hosting meetings with 10 people, 20 people or hundreds of people at one time.

GoToMeeting offers several different service plans that allow you to host video conferences with between 10 and 2,000 users. Of those, up to 25 can be on camera at once. For larger meetings, the host can pick and choose which people are on camera at any given time.

When searching for a video conference service, small businesses are looking for a solution that is easy to use. Most small businesses don't have an on-staff IT team that can help them set up and run their video conferences each time they want to host a meeting. The service needs to be simple for anyone to use, without a lot of training.

GoToMeeting definitely fits that bill. The interface, both in terms of the web version and desktop app, make hosting video conferences an easy process. All of the buttons and links are clearly labeled, which makes it simple to schedule, host, join and administer meetings. Getting comfortable using this system shouldn't be difficult.

Finally, businesses want a video conference service that offers all of the features needed to run flawless meetings. GoToMeeting has nearly all of the tools small businesses are looking for in video conference software, such as the ability to share your screen, record meetings and take automatic transcripts.

Overall, GoToMeeting checks all the boxes when it comes to offering a service that can support a large group of participants, is feature-rich and easy to use.

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.

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One appealing aspect of GoToMeeting is that it is available in multiple service plans. This gives many businesses, regardless of their budget, an opportunity to use this service.

GoToMeeting has four different service plans that differ by the number of participants that can be in a meeting at one time and the included features and tools.

Each plan has per host costs. You need to purchase a license for each employee you want to be able to host a meeting. You do not need to purchase user licenses for those who are only joining a meeting.

Here is a breakdown of each plan:

  • Cost: $18 per host, per month. Billed monthly.
  • Participants: 10
  • Webcams: 11
  • Features: Screen sharing, unlimited meetings, dial-in conference line, messaging, call me and dial out options, mobile apps and 24/7 support.
  • Cost: $36 per host, per month. Billed monthly.
  • Participants: 150
  • Webcams: 25
  • Features: Everything in the Starter plan, plus meeting locks, transcripts, personal meeting rooms, unlimited recording, drawing tools, keyboard and mouse sharing and an active directory.
  • Cost: $47.20 per host, per month. Billed monthly.
  • Participants: 250
  • Webcams: 25
  • Features: Everything in Pro plan, plus the ability to outfit a conference room with an InRoom Link system.
  • Cost: Customized pricing based on how many host licenses are needed.
  • Participants: Up to 2,000
  • Webcams: 25
  • Features: Everything in the Plus plan, plus volume discounts, onboarding, and training, a dedicated customer success manager and advanced webinar features.

If you pay annually (instead of monthly), GoToMeeting offers a 20 percent discount. With this option, prices drop to $14 per month for the Starter plan, $29 per month for the Pro plan and $39 per month for the Plus plan.

There is also a 14-day free trial available.

One of the biggest advantages to GoToMeeting is the number of meeting participants it supports. Depending on the plan you choose, you could host meetings with hundreds, or even thousands, of attendees. Other video conference services we examined had much smaller limits for the number of people that could attend a meeting at one time.

We were also impressed with the extent of features GoToMeeting offers. It has all of the must-have tools, including the ability to record meetings and share your screen. In addition, it offers some features other video conference solutions don't provide, such as transcriptions and meeting locks.

The dial-in option is another positive about GoToMeeting. If someone isn't near their computer and can't attend via the video feed, they still have the option of calling in from any phone. This ensures that everyone can attend your meeting, regardless of where they are when the conference is scheduled for.

One potential downside with GoToMeeting is the limit to how many cameras can be on at one time. If you are hosting a large meeting, not everyone will be on camera at the same time. However, whoever is on camera can fluctuate throughout the meeting. The meeting host can rotate through cameras and turn some off and on at their discretion.

We were disappointed that the ability to record meetings isn't available in the Starter plan. If this is a must-have for your business, you'll need to upgrade to one of the other plans.

Signing up for and using GoToMeeting is a simple process. To start using the video conference service, you can complete the sign-up tasks completely online. All you need to do is choose the service plan you want and select how many host licenses you need. You then choose a password and provide billing details.

Once that is complete, you can immediately start using the video conference software. With GoToMeeting, you can either host instant meetings or schedule meetings for a future time. To host a meeting a later time, you click on the Schedule a Meeting link. You then fill out a meeting invitation that includes when the meeting will be held. You can also choose if this is a one-time or recurring meeting. Once the meeting is scheduled, you can then share the invite with those you want to attend.

In addition to scheduling meetings from the GoToMeeting system, there are integrations with Outlook and Google Calendar that allow you to easily schedule meetings directly from those programs.

When hosting and joining meetings, you can do so from your web browser or from a desktop or mobile app. All of the options are easy to navigate. When it is time to start a meeting, all you need to do is click the start link from your My Meetings list, which is a main component of the service's homepage.

The service's interface makes the video conference software easy to use once you are actually in a meeting. There are easy-to-understand buttons that allow users to turn their microphones and cameras on as well as share their screen.

We were impressed with how crystal clear the webcam feeds were. The service features multistream HD technology, which makes for excellent picture quality.

In addition to watching what is going on in the meeting, there is also a chat feature that allows messages to be sent to the entire group. This is beneficial if someone wants to ask a question without interrupting the speaker.

Overall, we were impressed with how simple GoToMeeting was to navigate, whether it was via the web browser or desktop or mobile apps as well as how easy it was to schedule meetings and then host the conferences once they began. We don't anticipate a steep learning curve for new users to the service.

GoToMeeting offers a wealth of valuable features. It is important to note, however, that not all tools are available to all users. The features you have access to depend on the service plan you select.

Here is a breakdown of some of the most valuable features GoToMeeting offers:

  • Web audio: You can connect to the meetings online with your computer's or smartphone's built-in speakers and microphone. No phone is required to hear or be heard during a meeting.
  • Screen sharing: Anyone in the meeting can share their screen. The host has the option of sharing their screen or passing control so anyone attending can share their screen.
  • Unlimited meetings: License holders can host as many meetings as like and there is no limit to how long those meetings can last.
  • Dial-in conference line: Hosts can provide meeting participants with a phone number they can use to dial-in to the conference. While they won't be able to see what is happening, they can still listen in and contribute to the conversation.
  • Business messaging: GoToMeeting gives you the tools to chat with those inside and outside your organization. From a chat, you can share your screen and transition into a video call.
  • Call me: Instead of waiting for attendees to join on their own, GoToMeeting can call your participants when the meeting is ready to begin.
  • Meeting lock: For added security, hosts can lock meetings in order to control exactly who is joining in.
  • Recording: Video conferences can be recorded and saved locally or in the cloud for those who weren't able to attend to watch at a later time.
  • Transcripts: Transcripts of recorded meetings provide you with a recap of what was said.
  • Drawing tools: With this, hosts can take notes, mark your work and draw directly on the screen. Picture this as like having a digital dry erase board.  You can then share those notations with your team.

We were very pleased with the customer service we received from GoToMeeting. To test its support, we contacted the company via phone and live chat posing as a business owner interested in their service.

Initially, we tried to contact the company via phone, but were forced to wait on hold for at least 10 minutes without anyone ever picking up. However, when we called back the following day, our call was immediately answered. The representative we spoke with extremely helpful. He provided detailed answers to all of our questions and by the end of the call, we had a clear understanding of how the service worked and how much it cost.

We were also happy with the support we received from the live chat tool. An operator was immediately available, which wasn't the case with some of the other services we analyzed. She answered all of our questions and sent us web links to articles on the service that provided for some added detail.

In addition to the personal support you can receive, which is available 24/7, the GoToMeeting website includes a wide range of training material, such as FAQs and videos that walk you through how to use various aspects of the service.

Ready to choose a video conference service? Here's a breakdown of our complete coverage:

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.

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Chad Brooks

Chad Brooks is a Chicago-based writer and editor with nearly 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.