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GoToMeeting Review

Best Overall Video Conference System for Business

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After conducting extensive research and analysis of video conferencing services in 2019, we recommend GoToMeeting as the best overall video conference service. 

We chose GoToMeeting from a pool of dozens of video conference services. To learn more about our full methodology and for a comprehensive list of video conferencing services, visit our best picks page. 

There are a number of factors to consider when choosing a video conference service. One of the biggest is how many people the service supports, as needs can include hosting meetings with 10 people, 20 people or hundreds of people at one time. 

GoToMeeting from LogMeIn offers several different service plans that allow you to host video conferences with between 10 and 2,000 users. Of those, up to 25 can be on camera at once. For larger meetings, the host can pick and choose which people are on camera at any given time.

Most small businesses don't have an on-staff IT team that can help them set up and run their video conferences each time they want to host a meeting, so the best video conference system needs to be simple for anyone to use without a lot of training. 

GoToMeeting definitely fits that bill. The interface, both on the web version and desktop app, make hosting video conferences an easy proposition. All of the buttons and links are clearly labeled, which makes it simple to schedule, host, join and administer meetings. Getting comfortable using this system shouldn't be difficult. 

Finally, GoToMeeting has nearly all of the video conferencing tools small businesses need to run a flawless meeting, such as the ability to share your screen, record meetings and take automatic transcripts. 

Overall, GoToMeeting checks all the boxes for video conference software: It can support a large number of participants, it's feature-rich, and it's easy to use.

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.

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GoToMeeting offers multiple pricing plans, and odds are good you'll find a plan to fit your budget for conferencing services. The four service plans differ in the number of participants that can be in a meeting at one time and the included features and tools. 

Each plan has per-host costs. You need to purchase a license for each employee you want to be able to host a meeting. You do not need to purchase user licenses for those who will only join meetings. 

Here is a breakdown of each plan: 

  • Cost: $18 per host, per month. Billed monthly.
  • Participants: 10
  • Webcams: 11
  • Features: Screen sharing, unlimited meetings, dial-in conference line, messaging, call-me and dial-out options, mobile apps, and 24/7 support. 
  • Cost: $36 per host, per month. Billed monthly.
  • Participants: 150
  • Webcams: 25
  • Features: Everything in the Starter plan, plus meeting locks, transcripts, personal meeting rooms, unlimited recording, drawing tools, keyboard and mouse sharing, and an active directory. 
  • Cost: $47.20 per host, per month. Billed monthly.
  • Participants: 250
  • Webcams: 25
  • Features: Everything in the Pro plan, plus the ability to outfit a conference room with an InRoom Link system. 
  • Cost: Customized pricing based on how many host licenses are needed.
  • Participants: Up to 2,000
  • Webcams: 25
  • Features: Everything in the Plus plan, plus volume discounts, onboarding and training, a dedicated customer success manager, and advanced webinar features. 

If you pay annually (instead of monthly), GoToMeeting offers a 20% discount. With this option, prices drop to $14 per month for the Starter plan, $29 per month for the Pro plan and $39 per month for the Plus plan. 

There is also a 14-day free trial available. 

One of the biggest advantages to GoToMeeting is the number of meeting participants it supports. Depending on the plan you choose, you could host meetings with hundreds, or even thousands, of attendees. Other video conference services we examined had much smaller limits for the number of people who could attend a meeting at one time. 

We were also impressed with the extent of the features. GoToMeeting has all the must-have tools, including the ability to record meetings and share your screen. In addition, it provides some features other video conference solutions don't, such as transcriptions and meeting locks.

The dial-in option is another positive about GoToMeeting. If someone isn't near their computer and can't attend via the video feed, they still have the option of calling in from any phone. This ensures that everyone can attend your meeting, regardless of where they are when the conference occurs. 

One potential downside with GoToMeeting is the limit to how many webcams can be on at one time. This means if you are hosting a large meeting, not everyone can be visible at the same time. However, whoever is on camera can fluctuate throughout the meeting. The meeting host can rotate through cameras and turn some off and others on at their discretion. 

We were disappointed that the ability to record meetings isn't available in the Starter plan. If this is a must-have for your business, you'll need to upgrade to one of the other plans. 

Signing up for and using GoToMeeting is a simple and completely online process. All you need to do is choose the service plan you want and select how many host licenses you need. You then choose a password and provide billing details. 

Once that is complete, you can immediately start using the video conference software and either host an instant meeting or schedule meetings for a future time. To host a meeting a later time, click on the Schedule a Meeting link and fill out a meeting invitation that includes when the meeting will be held. You also note whether this is a one-time or recurring meeting. Once the meeting is scheduled, you can send an email invitation to those you want to attend. 

GoToMeeting also integrates with Outlook and Google Calendar, so you can easily schedule meetings directly from those programs.

When hosting and joining meetings, you can do so from your web browser or from a desktop or mobile app. All of the options are easy to navigate. When it is time to start a meeting, all you need to do is click the start link from your My Meetings list on the service's homepage.

Once you're in a meeting, the video conference software is easy to use. There are self-explanatory buttons that allow users to turn their microphones and cameras on, as well as share their screen.

We were impressed with the video quality of the webcam feeds. The service features multistream HD technology, which makes for excellent pictures. 

In addition to watching what is going on in the meeting, participants can access a chat feature that allows messages to be sent to the entire group. This is beneficial if someone wants to ask a question without interrupting the speaker. 

Overall, we were impressed with how simple GoToMeeting is to navigate, both via the web browser or desktop or mobile apps. And it's easy to schedule meetings and then host the conferences once they began. We don't anticipate a steep learning curve for users who are new to the service. 

GoToMeeting offers a wealth of valuable features. It is important to note, however, that not all tools are available to all users. The features you have access to depend on the service plan you select. 

Here is a breakdown of some of the most valuable features GoToMeeting offers: 

  • Video quality: All of the service plans allow for HD video conferencing. This ensures that you always have a crystal-clear video stream in each of your meetings.
  • Web audio: You can connect to the meetings online with the speakers and microphone built into your computer or smartphone. No phone is required to hear or be heard during a meeting.
  • Desktop sharing: Anyone in the meeting can share their screen. The host has the option of sharing their screen or passing that control to anyone attending.
  • Unlimited meetings: License holders can host as many meetings as they like, and there is no limit to how long those meetings can last.
  • Dial-in conference line: Hosts can provide meeting participants with a phone number to dial in to the conference. While they won't be able to see what is happening, they can still listen in and contribute to the conversation.
  • Business messaging: GoToMeeting gives you the tools to chat with those inside and outside your organization. From a chat, you can share your screen and transition into a video call.
  • Call me: Instead of waiting for attendees to join on their own, GoToMeeting can call your participants when the meeting is ready to begin.
  • Meeting lock: For added security, hosts can lock meetings in order to control exactly who joins.
  • Recording: Video conferences can be recorded and saved locally or in the cloud so those who weren't able to attend can watch at a later time.
  • Transcripts: Transcripts of recorded meetings provide you with a recap of what was said. GoToMeeting also offers transcripts with closed captioning to correspond with the video recording.
  • Drawing tools: Hosts can take notes, mark your work and draw directly on the screen, almost like having a digital dry erase board. You can then share those notations with your team.
  • Calendar integrations: GoToMeeting offers plugins for Office 365 and Google Calendar. 

We were very pleased with the customer service we received from GoToMeeting. To test its support, we contacted the company via phone and live chat posing as a business owner interested in their service.

We first tried to contact the company via phone but waited on hold for at least 10 minutes, and no one ever picked up. However, when we called back the following day, our call was immediately answered. The representative we spoke with extremely helpful. He provided detailed answers to all of our questions, and by the end of the call, we had a clear understanding of how the service worked and how much it cost. 

We were also happy with the support we received from the live chat tool. An operator was immediately available, which wasn't the case with some of the other services we analyzed. She answered all of our questions and sent us web links to articles about the service that provided added detail. 

In addition to the personal support you can receive, which is available 24/7, the GoToMeeting website includes a wide range of training material, such as FAQs and videos that walk you through how to use various aspects of the service. 

GoToMeeting's parent company, LogMeIn, is an accredited member of the Better Business Bureau with an A+ rating. There have been 95 complaints against the company closed within the past three years. However, it is important to note that not all of those complaints were about the video conferencing service. 

Ready to choose a video conference service? Here's a breakdown of our complete coverage: 

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.

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Chad Brooks

Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.