Technology

Learn what SIP trunking is and whether this telephony protocol makes sense for your business.

Your business may benefit from a softphone app for an easy, cost-effective way to make and receive phone calls. Learn the pros and cons of softphone apps.

See popular features, pros and cons, equipment comparisons and more factors you should consider when deciding on the best phone system for your business.

Business phone system mobile apps allow employees to take customer calls on their mobile devices while appearing to be on the business' main phone line.

Learn how to design an intuitive interactive voice response (IVR) system and find recommendations for business phone systems and services that offer IVR

Find out if using IVR is right for your business with this IVR buying guide.

Learn how to use patient scheduling to maximize the productivity of your medical practice's clinicians, doctors, and staff.

Patient medical charts help practitioners make more accurate diagnoses and develop treatment plans with better outcomes. Learn more about their importance.

Specific rules and laws govern the storage and maintenance of medical records. Learn best practices for HIPAA compliance when dealing with medical records.

An EHR system may take time to implement, but the benefits are worth the investment for medical facilities. See the steps to get it up and running.

Does your business need a cloud-based phone system? This guide will help you weigh the pros and cons and determine whether one is right for you.

Learn how your business can use CRM-enabled POS software to find new efficiencies and save money.

Disposing of electronic waste, such as old printers, can be tricky. Learn how to get rid of old printers responsibly.

Automation is present in the modern workplace in more ways than you might expect.

Business laptops and consumer laptops have hardware and design differences. Learn how to determine if you need business laptops for your company.

Businesses can integrate apps with their main CRM software to streamline functionality. Here are the top CRM integrations to consider.  

This guide covers the important steps of implementing a CRM software for a small business.

POS systems have evolved to include capabilities that allow for analytics and customer interaction that can elevate business practices and operations.

If you’re new to using a POS or unfamiliar with analytics in general, these five types of reports are a good starting point.

What is a four-line phone system, and how do you know if you need one? Find out how these phone systems work and if one would be right for your business.

Does your business need a PBX system? Read this article to find out.

SQL (Structured Query Language) is a programming language used to communicate with and manipulate databases. Learn its history and when to use it.

If your business relies on direct mail or it wants to start relying on direct mail, it's worth investing in small business postage solutions.

Salesforce's annual report examines SMB challenges worldwide. See the trends in investment, employees, flex time, technology and security.

Cloud storage and data centers aren't the same. Learn how the differences impact the time and money spent on storage, and how to recover data after loss.

Inventory management is critical for keeping sufficient stock and ensuring positive cash flow. Learn tips and tools for effective inventory management.

This guide covers the importance of optimizing your website to be mobile-friendly, an important factor in your rankings on search engines like Google.

Artificial intelligence is making the insurance industry smarter and faster. Here's how machine learning is changing the underwriting process.

As the world leader in computer processing, Intel processors have a long and fascinating history. Follow their progress over the years.

This guide includes a step-by-step breakdown of how to set up and run a conference call using an Android mobile device.