Gone are the days of businesses having just one choice when it comes to their phone system. Instead of everyone using a landline system, the internet and mobile phones have given small businesses several types of new phone systems to choose from.Credit: Grant Reinero / Business News Daily
Small businesses interested in VoIP phone systems have two main options: self-hosted systems, in which all of the equipment is housed within the business, and cloud-based systems, where the phone system provider houses and maintains all of the necessary equipment.
One of the reasons VoIP systems have become so popular with small businesses is that they provide access to features and tools — like auto attendants, music on hold and voicemail to email — that previously only larger companies were using.Voice over Internet Protocol systems are the most popular alternative to landline services. Instead of using traditional copper wiring like a landline system does, VoIP systems tap into your internet connection to make and receive calls.
A virtual phone service is another type of business phone system that many small businesses are now using. This system essentially works as an extensive call-forwarding service. All calls to a main business line are forwarded to employees on their mobile or home phone lines.
Virtual systems, which offer many of the same upgraded features and tools that VoIP system provide, are a nice alternative for businesses with a large remote workforce.