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Infographic: 4 Types of Business Phone Systems

Gone are the days of businesses having just one choice when it comes to their phone system. Instead of everyone using a landline system, the internet and mobile phones have given small businesses several types of new phone systems to choose from.

Credit: Grant Reinero / Business News Daily

 

Small businesses interested in VoIP phone systems have two main options: self-hosted systems, in which all of the equipment is housed within the business, and cloud-based systems, where the phone system provider houses and maintains all of the necessary equipment.


One of the reasons VoIP systems have become so popular with small businesses is that they provide access to features and tools — like auto attendants, music on hold and voicemail to email — that previously only larger companies were using.Voice over Internet Protocol systems are the most popular alternative to landline services. Instead of using traditional copper wiring like a landline system does, VoIP systems tap into your internet connection to make and receive calls.

A virtual phone service is another type of business phone system that many small businesses are now using. This system essentially works as an extensive call-forwarding service. All calls to a main business line are forwarded to employees on their mobile or home phone lines.

Virtual systems, which offer many of the same upgraded features and tools that VoIP system provide, are a nice alternative for businesses with a large remote workforce.

To learn more about business phone systems, check out our business phone system buyer's guide and our best picks for business phone systems.

Chad Brooks

Chad Brooks is a Chicago-based writer and editor with nearly 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.