Home

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

QuickBooks Time Review

Laura Handrick
Laura Handrick
  • QuickBooks Time gives on-the-go workers numerous ways to clock in and out.
  • The system includes geotracking, so employers can monitor where field workers are each day.
  • QuickBooks Time starts at $20 per month, plus an additional $8 per employee per month.
  • This review is for small businesses that are considering using QuickBooks Time as their time and attendance system.

After much research and analysis, we chose QuickBooks Time by QuickBooks as our 2021 best pick for a time and attendance system for managing a mobile workforce, such as field employees and service workers. QuickBooks Time provides a wide range of ways for field workers to clock in and out – including mobile app, phone, text message and Twitter – as well as a place to store client notes and maps. Plus, geotracking helps workers find job sites and clock in and out remotely.

QuickBooks Time

QuickBooks Time

The Best Time and Attendance Systems of 2021

The Verdict

QuickBooks Time is our choice as the best time and attendance systems for a mobile workforce because of the numerous ways employees can clock in and out. In addition, it has several geotracking tools that help you monitor where your on-the-go workers are.

Price

QuickBooks Time offers two service plans: Premium and Elite. There are no setup or implementation costs. Here is a breakdown of each plan:

  • Premium: This plan costs $20 per month, plus an additional $8 per employee per month. The Premium plan includes job and shift tracking, timesheet management and payroll integration.

  • Elite: This plan costs $40 per month, plus an additional $10 per employee per month. The Elite plan adds geofencing, timesheet signatures and project tracking.

    Scheduling tools cost an additional $1 per employee per month if you pay annually and $1.25 per employee per month if you pay monthly.

QuickBooks Time offers a 14-day free trial period, during which you aren't required to provide any payment information. When that free trial ends, you're asked to add payment information. If you choose not to activate your account, there is no need to cancel anything.

Key takeaway: The Premium plan costs $20 per month, plus an additional $8 per employee per month, and the Elite plan costs $40 per month, plus an additional $10 per employee per month.

Best Features

The biggest plus of QuickBooks Time for businesses with mobile workforces is that the system is built with field workers in mind. The system gives field employees flexibility in how they clock in and out: They can use a mobile app, laptop, phone, text message or even Twitter. QuickBooks Time was the only time and attendance system we found that used social media in this way.

The easy-to-use mobile app allows workers to log their time, check their schedules, see which co-workers are on the clock, manage paid time off and track how long they work on specific projects.

The scheduling software, which costs extra, lets managers build and share schedules with employees and assign jobs and shifts. Employees can see the latest schedule in real time by logging in to the system or the mobile app.

Employees can add their work schedules to any calendar app that supports iCal, including iOS, Google and Outlook calendars. Another benefit of QuickBooks Time is that you can create email, text or Twitter notifications for when workers are closing in on the end of their shifts.

In addition, QuickBooks Time offers about 10 standard reports, including a timecard and payroll summary that you can save as a PDF, Excel spreadsheet or CSV file to upload to your other business software.

Key takeaway: TSheets provides numerous options for clocking in and out, has scheduling functionality and integrates with a number of popular programs, including Google, Outlook and QuickBooks.

Pros and Cons

Pros

The QuickBooks Time mobile app, available for iOS and Android devices, lets employees clock in and out, track the time they work on specific projects, view their timesheets and see which co-workers are working.

Additionally, employees can use the app to view their schedules, receive notifications of schedule changes and request time off.

The QuickBooks Time mobile app also employs both geofencing and geotracking. Employers can restrict where employees are clocking in and out from, as well as monitor their work locations throughout the day at 10-minute intervals.

Cons

QuickBooks Time isn't compatible with traditional timeclocks. Instead, it offers a QuickBooks Time kiosk that allows your office staff to clock in and out on-site. Another potential downside is that some employees may not like knowing that you're using GPS to track their whereabouts throughout the day.

Further, whereas many of the other time and attendance systems we researched provide extensive lists of payroll programs they integrate with for free, QuickBooks Time may require you to pay a one-time fee to integrate your timecard export as a CSV file to upload to your payroll software.

Lastly, the installation process isn't as streamlined as it is for some competitors. You'll need to view the QuickBooks Time Administrator's Getting Started Guide and watch online training programs, or attend a hosted webinar to learn the instructions.

Key takeaway: The biggest benefits of QuickBooks Time are the robust mobile app, geotracking and geofencing. The downsides are that it doesn't work with a traditional timeclock, you may have to pay a one-time fee for integration options and the installation process is a bit complicated.

Customer Support

We found QuickBooks Time' customer service to be top-notch. We called the company numerous times, posing as a new business owner interested in time and attendance systems. Every time we reached out to QuickBooks Time, helpful and friendly representatives immediately answered our calls and never pressured us into signing up for the service.

Support is available via phone and live chat Monday through Friday; the hours are 8 a.m. to 9 p.m. ET for phone support and 8 a.m. to 8 p.m. for live chat. The QuickBooks Time website is full of helpful resources, including a learning center and a resource center with tools, brochures and FAQs.

User ratings posted on online software review sites give it 4 to 5 out of 5 stars consistently.

QuickBooks Time' parent company, Intuit, is not an accredited member of the Better Business Bureau (BBB); however, it has an A rating.

Key takeaway: QuickBooks Time representatives were helpful and courteous, and support is available by phone and live chat Monday through Friday.

Image Credit: cookie_cutter / Getty Images
QuickBooks Time

QuickBooks Time

The Best Time and Attendance Systems of 2021

The Verdict

QuickBooks Time is our choice as the best time and attendance systems for a mobile workforce because of the numerous ways employees can clock in and out. In addition, it has several geotracking tools that help you monitor where your on-the-go workers are.

Laura Handrick
Laura Handrick
Business News Daily Contributing Writer
Laura Handrick, MA, SPHR, is a professional with more than 30 years experience in HR, training, organizational development, and innovation management give her insight into business management, technology best practices, and labor law compliance. Having served at the executive level in Fortune 100 firms and international franchise organizations, Laura is passionate about helping businesses grow and scale. She has written over 100 long-form articles on topics ranging from software selection to performance management and shared her expertise in over 75 publications including the Wall Street Journal and Fast Company. Laura has a master's degree in instructional technology, is certified as an international franchise executive through the IFA, and as a senior professional in human resources through SHRM.