After much research and analysis, TSheets by QuickBooks is our 2019 pick for the best time and attendance system for remote employees.
The biggest consideration for businesses with a remote workforce when choosing a time and attendance system is ensuring there are numerous ways their on-the-go employees can log their time. They want a system that gives remote employees the ability to log in from the device of their choosing.
Besides flexibility in how employees track their time, employers want a system that allows them to keep tabs on their remote workers. The system should have a sophisticated mobile app that not only gives workers the ability to manage their time, but it should also use geotechnology to restrict or track where employees are clocking in and out from.
TSheets gives remote employees as many options for logging their time as any time and attendance system on the market. With this system, on-the-go workers can use laptops, mobile apps, telephones, text messages or Twitter to record the hours they work each day.
The TSheets mobile app, available on iPhones and Android devices, lets employees clock in and out, track the time they work on specific projects, view their timesheets, and see which of their co-workers are also working. Additionally, employees can use the app to see their schedules, receive notifications of schedule changes and ask for time off.
The TSheets mobile app also employs both geofencing and geotracking. Employers can restrict where employees are clocking in and out from, as well as monitor their locations throughout the day. Besides logging exactly where employees are when they clock in and out, the mobile app records their specific location every 10 minutes.
To understand how we selected our best picks, you can find our methodology and a comprehensive list of time and attendance systems on our best picks page.
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TSheets charges a monthly fee based on the number of employees you have. There is a base fee, as well as a per employee charge. There are no setup or implementation costs.
For businesses with fewer than 100 employees, there is a $20 monthly base charge, plus $5 per employee. Businesses with more than 100 workers pay the same $5 per employee, but the base fee is $100 a month. These prices are all based on monthly payments. However, if you pay for a whole year in advance, you save 20 percent on both the base and per-employee fees.
TSheets also offers the service for free to businesses with just one user.
There is an additional charge for access to the system’s scheduling tools. For those paying annually, scheduling tools are an added $1 per employee, per month. Those paying monthly are charged an additional $1.25 per employee, per month.
TSheets offers a 14-day free trial period, during which you aren't required to provide any payment information. It's only when your free trial expires that you are asked to add payment information. If you choose not to activate your account, there is no need to cancel anything.
The biggest plus of TSheets for businesses with a mobile workforce is that the system is definitely built with the remote worker in mind. The system gives remote employees a lot of flexibility in how they clock in and out. They can punch in or out from a mobile app, a laptop computer, a telephone, text message or even via Twitter. This was the only system we found during our research that utilized social media in this way.
The mobile app also provides employees a lot of functionality. In addition to being able to log their time, employees can check their schedules, see which of their co-workers are on the clock, manage their paid time off and track how long they work on specific projects.
While there is an extra cost for it, the scheduling tools are also a positive of this system. The scheduling software allows managers to build and share schedules with employees, and to assign jobs and shifts. Employees can see the latest schedule in real time by logging in to the system or on the TSheets mobile app. They can add their schedules to any calendar app that supports iCal. This includes any iOS, Google or Outlook calendars.
The system is very easy to use. TSheets is a cloud-based service that doesn't require any hardware or software to install or maintain. You can access the system online from anywhere. The online portal is easy to navigate, with each section clearly labeled.
Another benefit of TSheets is that it offers the ability to create alerts that notify you via email, text message or Twitter when workers are closing in on the end of their shifts.
The biggest drawback to TSheets is that it isn't compatible with traditional timeclocks. While this isn't an issue for businesses that are solely tracking mobile workers, it could be a problem for companies that are also monitoring onsite employees. The TSheets kiosk, however, may alleviate those concerns for employers.
Another potential negative is the number of payroll integrations TSheets offers. Many of the other time and attendance systems we researched have much more extensive lists of payroll programs they connect with for free. However, for a one-time fee, you can configure TSheets' timecards to integrate with any payroll solution that accepts flat files.
The full list of integrations includes QuickBooks, ADP, Xero, Sage, Gusto, Square, Expensify, Namely, Rippling, simPRO, TravelBank, Justworks, Wagepoint, Breezeworks, Qvinci, Reckon, PaymentEvolution, Karbon, Knowify, Flint, Results, Activehours, Cougar Mountain, Aero, OnPay, Makeshift, ClicData, Engagemode, Asana and Fyle.
We found TSheets' customer service to be top-notch. To gauge what you can expect from the support team, we called the company numerous times posing as a new business owner interested in time and attendance systems.
Every time we reached out to TSheets, helpful and friendly representatives immediately answered our calls. They answered our questions in detail and never pressured us into signing up for the service.
Support is available by phone between 6 a.m. and 7 p.m. (MST), Monday through Friday and via live chat between 6 a.m. and 6 p.m. (MST). The TSheets website is also full of helpful resources.
TSheets' parent company, Intuit, is not an accredited member of the Better Business Bureau (BBB); however, it has an A rating. As of March 2019, there had been 1,254 complaints closed in the last years. Most of those complaints, however, are in regard to TSheets. TSheets was only acquired by Intuit in 2018. Prior to its acquisition, TSheets only had a handful of complaints filed with the BBB.
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