What Is a Business Phone System?
A business phone system is a communications platform for businesses, typically including unlimited calling, automated menus, ring groups to call multiple employees simultaneously, voicemail-to-email functionality and call recording. Types of business phone systems include Voice over Internet Protocol (VoIP), private branch exchange (PBX) and key system unit (KSU). The best phone systems for small businesses use VoIP technology, which allows you to use your business internet connection for the whole system. Business phone systems are continuously evolving to become entire communications platforms involving text, voice, and video communications, as well as collaboration between hybrid and remote team members.
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At Business News Daily, our team of small business experts regularly evaluates hundreds of products and services that are essential to business operations. To determine the best business phone systems, we scoured the market and narrowed down our list of recommendations after in-depth, hands-on investigations that considered cost, features and ease of use, among other criteria. All evaluations were conducted with accuracy and fairness at top of mind. Learn more about our methodology.