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Greenway Health Intergy Review

Most Flexible EMR System

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

Greenway Health's unified electronic medical record (EMR) and practice management software, known as Intergy, is one of the most customizable platforms we encountered in our review of EMR software. While its user interface appears dated at first glance, the software can be tailored to suit a wide range of workflows, offering multiple methods to achieve the same task while providing significant shortcuts and templates for expediting clinical exams. Intergy is our pick as the most flexible EMR system.

Editor's note: Looking for an electronic medical records system? Fill out the questionnaire below and our vendor partners will contact you with more information.

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Intergy packs a lot of features and timesaving tools into one system. It can take time to learn the finer points of the software and how to use all the tools to your advantage; however, Intergy excels at offering users multiple avenues for achieving the same goal. For instance, when capturing patient information for registration, an employee can enter the information manually, the patient can submit it through Intergy's patient portal, or this information can be gathered when conducting an insurance eligibility check.

Intergy's core features are relatively easy to use, and multiple tools improve or expedite normal processes within your practice. Here's more about what we liked with Intergy's key features.

The scheduling tool includes a calendar that looks similar to a typical spreadsheet. Appointment times are listed on the left side of the spreadsheet while the columns across the top can be customized to show specific providers, locations, exam rooms or other options. The calendar can display morning, afternoon, or full-day agendas, as well as weekly views for single providers or monthly overviews of the practice's appointments. The calendar is color-coded to help staff organize appointments by type or patient.

Setting an appointment can be done by clicking on an open time slot and adding a patient's information. Existing patients can be searched in the system, and new patient accounts can be easily created by filling out a popup box. You can also fill in the type of appointment, select the appointment type, add notes and select an exam room. Another way of setting appointments is through Intergy's advanced search feature. Using this method, an employee can select specific parameters to schedule an appointment. For example, if a patient says they can only come in on Friday evenings, you can use the advanced search tool to navigate to find the next available Friday evening slot. 

Intergy supports batch insurance eligibility checks for patients with appointments, making it quick and easy to ensure all patients are covered by valid insurance. Eligibility checks can also be performed individually, either at the time an appointment is set, when a patient is checked in, or at any other time before or during their visit.

For physicians and healthcare providers, the clinical side of the software offers some compelling benefits. Within each patient record, a physician can view the reason for the appointment as well as the patient's complete medical history, including information from previous visits, active medications, recent lab results and more.

On the left side of the record are tabs that allow providers to access the various tools needed to complete a clinical note during an exam. On the top right of the page, there is a sticky note that allows providers to take notes that will not be added to the clinical note; these serve as quick reference notes for staff. Both active medications and recent lab results can be pulled up directly through the patient's record as well. 

Under the "Note" tab, providers can fill out information in a text box or use customizable templates. Templates can be tied to a specific type of appointment for quick access. Doctors' notes can be filled out by typing, using clickable hotkeys or through voice dictation. The clickable hotkeys are timesavers, because they allow providers to quickly check off symptoms abnormalities, which are then automatically converted into a narrative form on the final note. Intergy offers a complete ICD-10 coding library for quick access to diagnostic codes. 

One unique feature Intergy offers is a split-screen view. Providers can pull the clinical note to one side, for example, and review a patient's previous test results without navigating away from the page.

Writing out a new prescription and ordering lab tests can be done using the "Orders and charges" tab at the top of the patient record.

Within the patient's record, physicians can review all active and past medications. Providers can easily authorize refill prescriptions or add new ones. It's also possible to select certain commonly prescribed medications for specific diagnoses so that in the future, the software will suggest this medication when a patient is diagnosed with that specific ailment or condition.

Intergy flags potential negative interactions between medications and patient allergies.

For labs, a similar workflow applies; the software recommends common tests based on the diagnoses, which can be ordered directly through the software. Results of those tests are delivered electronically.

Intergy offers several custom routines that you can set to run in tandem with your normal practice operations. For example, if you collect patient copays at check-in, you can access the actions and events tools to set up an automated sequence. The software then automatically checks patient insurance eligibility at check-in and prompts staff to collect their copay.

Intergy's automated settings and flexible architecture make it a useful EMR for any healthcare provider seeking a software solution that can be molded to fit a practice's unique workflow. Plus, every user can navigate the software in different ways, making it easier to learn and adapt to the new system after implementation.

Greenway Health's bundled software package includes the Intergy suite of EMR software, practice management software, reporting analytics tool, access to the mobile application and use of the secure patient portal with unlimited messaging between patient and provider. That package starts at $799 per provider, per month, which was about average compared with the other EMR software we reviewed.

Greenway Health charges additional fees for certain functions. For example, clearinghouse services for claims scrubbing and submission to payers start at $93 per provider, per month. Bidirectional interfacing with labs and pharmacies for e-prescribing and ordering tests costs an additional $49 per provider, per month. These key add-ons bring the total cost of the package to approximately $941 per provider, per month, which was on the higher end of average compared with the other solutions we evaluated.

Greenway Health's implementation process is overseen by an account manager assigned to the practice. The account manager serves as the liaison between a provider and Greenway Health. The account manager oversees a team of implementation specialists who configure the system to your practice and workflow, and ensure it is running smoothly by your go-live date.

The process generally begins with migrating data that might be from your previous EMR into Intergy. Once migration is complete, staff training begins. Greenway Health's staff training takes place through live, virtual courses tailored to individual users' roles within the practice. Providers, for example, attend 90-minute classes that cover all the major clinical features of the platform.

Implementation and training are included at no additional cost; there are additional training options, such as in-person training, for an extra fee. Three days prior to your go-live date, your dedicated account manager will visit your practice in person to help you launch the software.

Our experience with Greenway Health's customer service team was exceptional. We initially reached out to schedule a live demonstration and obtain a price quote and were quickly contacted by a knowledgeable and friendly representative.

During the live demonstration, multiple customer service representatives walked us through each module of the system. We were given an overview of the company's medical billing services. Greenway reps were patient and forthcoming, they answered all of our questions in detail, and they reviewed any feature we asked about in depth.

After the demonstration, representatives remained responsive to our requests for additional information.

Customer support is available by phone, email or live chat on Greenway Health's website. There is also a MyGreenway community login that allows you to access forums and additional materials that can help you navigate any Greenway Health healthcare IT product.

Ready to choose an EMR system? Here's a breakdown of our complete coverage:

Editor's note: Looking for an electronic medical records system? Fill out the questionnaire below and our vendor partners will contact you with more information.

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