Tebra Medical Software Review

Why Tebra Is Best for Ease of Use

When choosing medical software, ease of use is often a priority, especially for new practices. We like that Tebra’s dashboard resembles a social media feed, which makes it immediately familiar to most users and far less intimidating than the typical medical software layout.

The clean design keeps everything organized and ensures almost any system feature can be accessed in just one or two clicks, no matter where you are in the system. Integrations are similarly easy to work with, offering user-friendly connections that don’t require extensive setup or training. 

Tebra also automatically tailors the interface based on the role of the person logging in, so doctors, nurses, administrators and billing staff each see the tools most relevant to their daily workflows. This thoughtful design reduces the learning curve, saves staff time, and helps practices run more efficiently.

Usability

Ease of use is where Tebra truly shines. During our testing process, we found the platform exceptionally intuitive, with a clean, social media-style layout that makes it feel familiar from the start. Most features are just one or two clicks away, and role-based dashboards ensure each user sees the tools most relevant to their day-to-day responsibilities. From there, dashboards can be further customized to individual preferences, so every user can streamline their own workflow and setup.

Tebra keeps things simple by putting both EMR and practice management tools in the same place, so staff don’t have to bounce between different systems. And if a team wants extra guidance, Tebra offers one-on-one training sessions that cover more complex tasks.

Tebra Features

Tebra medical software’s top features include the following (with more details below):

Appointment Scheduling

On the practice management side, Tebra makes scheduling appointments simple. Its centralized calendar can be filtered by day, week or month, as well as by provider, location or reason for visit, with the ability to apply multiple filters at once.

You can customize and color-code the calendar, and the drag-and-drop tool makes rescheduling easy. Adding new appointments takes just a few clicks, and staff can also set up recurring appointments for patients who need regular visits.

Once appointments are scheduled, front-office staff can run a batch health insurance eligibility verification check to confirm that all scheduled patients have up-to-date, active insurance policies before their visit.

Billing Tools

Tebra’s comprehensive billing dashboard includes tools for capturing charges immediately after a patient encounter. The system can also auto-generate patient statements to streamline collections.

Practices can follow up on these statements via email, postal mail or text, and send automated payment reminders. You can also set up macros and workflows to minimize the risk of missing key steps in the medical billing process.

For practices that prefer not to manage billing internally, Tebra also offers a managed billing service that connects you with vetted third-party billing partners, while keeping everything integrated within the Tebra platform.

Charting and Note-Taking

Charting and note-taking are core medical software functions, and Tebra makes them especially simple with its clean, intuitive interface.

You can access and update patient files directly from your daily agenda. Just click on a patient’s card in your schedule to open their record, which displays medications, history, vitals, and other key details at a glance. When you need to add information, select the + Create Note button in the top-right corner to enter note-taking mode. This setup streamlines the process, keeping patient documentation accurate and up to date.

To take notes, click the field where you want to add information and start typing. You can also customize your templates using Tebra’s hundreds of available options. With Tebra’s “same-as-last-time” (SALT) tool, you can copy notes directly from the patient’s previous visit and update as needed. This feature is especially helpful for providers who see patients regularly with similar results.

Claims and Insurance

Understanding what medical claims are being generated and submitted to payers through your billing software is key to monitoring your practice’s financial performance. We like that with Tebra’s insurance and claims tools, you can connect your practice to more than 8,000 insurers. You can also confirm patients’ insurance benefits and e-file claims with payers. In our experience, it took just one or two clicks and only a few seconds to move between billing tools, which made navigation much easier than with most of the medical software we reviewed.

We also liked the simplicity of Tebra’s tools for addressing rejected and denied claims. Users can drill down into each denied claim to identify the reason and spot recurring issues. Additionally, Tebra’s payment posting tool helps billers receive money from payers faster by supporting automatic crossover, multiple adjustments and secondary remittance.

E-Prescribing and Labs

All good medical software programs include e-prescribing tools, and Tebra’s features are both straightforward and EPCS-certified. You can view and manage prescriptions directly from the dashboard, and sending a prescription takes only a few seconds.

To prescribe, just click + Prescription and search Tebra’s full medication library. In the window that opens, you can select medications, add patient instructions, and send the prescription to a pharmacy. If a medication could cause a serious drug interaction or allergic reaction, Tebra automatically issues an alert.

Beyond these standard tools, Tebra allows you to “favorite” medications you prescribe frequently. You can save them with preferred details such as dose, unit, route, frequency, directions and duration. This is a convenient feature not all medical software platforms offer.

Tebra also supports lab orders. From either a clinical note or a patient chart, you can initiate a lab request just as easily as writing a prescription.

Flexible Dashboard

Tebra’s flexible dashboard is a major reason we chose it as our top pick for ease of use. The layout makes it simple to pull up patients’ appointments and medical records without extra clicks or confusing menus.

The dashboard automatically tracks patient status, marking them as scheduled, in-office or finished after check-in. This automation eliminates the need for manual updates and helps staff keep an accurate, real-time view of patient flow. You can also filter appointments by provider, staff member, room, equipment or service location, making scheduling more efficient.

We also like how Tebra integrates with Quest Diagnostics and Surescripts to extend its functionality. Through Surescripts, you can instantly view a patient’s past 12 months of medication history. With eLabs Enrollment, you can receive lab results electronically, reducing paperwork and speeding up care.

Interoperability

Tebra helps your practice stay compliant and connected with robust interoperability tools. Its interoperability requirements list, Medicare Promoting Interoperability platform, and CommonWell membership ensure your practice can securely exchange information with other providers and healthcare networks.

These tools allow your practice to contribute to the Centers for Disease Control and Prevention’s Immunization Information Systems database while also supporting Meaningful Use standards under the Medicare EHR Incentive Programs. Beyond meeting regulatory requirements, interoperability improves care coordination by making it easier for doctors at other practices to securely access and share your patients’ medical information.

Patient Portal

Like most leading practice management platforms, Tebra includes a robust patient portal that supports secure two-way communication between providers and patients. Through the portal, patients can send or receive health records and documents, review their information and stay connected with your practice.

The portal is available 24/7, so patients can log in whenever it’s convenient for them. Both providers and patients will appreciate its clean, intuitive design that makes it easy to access and navigate essential features.

Reporting

Tebra’s customizable reports can reflect all kinds of labels, benchmarks and goals, as well as data such as adjustments, encounters, refunds and charges. The range of data you can analyze in Tebra’s reporting suite makes its tools especially valuable for multi-location practices.

Tebra uses your data to automatically flag missed opportunities, trends and inefficiencies. You can also see how individual providers are contributing to these metrics and reorganize your team’s tasks to close any gaps. 

Telehealth

With Tebra, you can give patients the option of fully HIPAA-compliant telehealth with HITRUST-certified video technology. Tebra’s telehealth helps providers increase patient time and maximize reimbursements while decreasing documentation. You can also convert unpaid phone calls and emails into reimbursable telehealth visits, so you don’t lose revenue. The telehealth platform integrates seamlessly with Tebra’s EMR and practice management software.

When you book telehealth appointments, Tebra automatically sends patients their intake and consent forms so they can complete and submit them well before their visit.

Tebra Pricing

Tebra doesn’t publish flat-rate pricing, but that’s fairly common in the industry, especially for comprehensive platforms. The company explains that costs vary based on specialty, number and type of providers (e.g., MD, NP, therapist), volume of claims submitted and any valid promotions. Because of that, you’ll need to request a custom quote. You can submit your practice details via an online form, and — impressively — Tebra promises a tailored quote within two minutes.

That said, we did find Tebra’s Pricing Policy, which sheds light on how costs are structured. It defines several provider categories tied to subscription levels:

• Provider (general billable provider)
• Physician Provider (e.g., DDS, MD, DO, etc.)
• Non‑Physician Provider (e.g., acupuncturists, nurse practitioners, dieticians)
• Supervising Provider (Physician Provider who oversees others)
• Facility Provider (institutional billing entities)
• Therapist (PT, OT, SLP, MFT, LCSW, psychologist)

Practices with lighter claim volumes can choose lower tiers that include 50 to 100 electronic claims. Beyond that, each additional claim costs $0.99.

For payment processing, Tebra Payments charges 2.75 percent plus $0.30 per transaction, while payments processed via Stripe cost 2.9 percent plus $0.30 per transaction.

If you’d like a quick overview of the platform before requesting pricing, Tebra also offers a free self-guided product tour and a free personalized demo.

Tebra Setup

Tebra helps make the process of implementing an EHR system as straightforward as possible. Each new Tebra customer is paired with a dedicated onboarding manager who guides the setup and provides hands-on training for the entire team. According to Tebra, most customers become proficient within 30 to 45 days of implementation. 

In addition to your onboarding manager, you’ll have free access to Tebra University (Tebra U), a robust online training portal with live training sessions, pre-designed courses and eLearning materials.

Tebra charges a one-time implementation and training fee for each facility, though the exact amount isn’t published. The company also charges a $500 setup fee for its Prescription Drug Monitoring Program (PDMP). 

Tebra Customer Service

• Phone support: Tebra’s customer service line is available Monday through Friday from 8 a.m. to 7 p.m. ET. The company notes that it staffs ample agents, so wait times are usually short.
• Online support: Users can also submit and track cases through the online Customer Care Center.
• Self-service resources: Tebra maintains a variety of online libraries and content hubs. The Intake offers articles and insights for those starting, managing or growing an independent healthcare practice. The Resource Library contains more than 120 downloadable playbooks on billing, payments, care delivery and patient experience.
• Expert insights: For ongoing tips and inspiration, Tebra’s blog features guidance from its experts, while the case study library highlights how other practices use Tebra and shares broader industry trends.

Tebra Drawbacks

Tebra lacks substantial drawbacks, but these are two potential limitations.

• No practice management consulting: While Tebra provides one-on-one training and robust support, it doesn’t offer consulting services to help practices strategically maximize profits. That may not matter for smaller practices that just need intuitive tools, but larger or consultative practices may prefer a platform like CareCloud, which emphasizes workflow customization and more hands-on implementation support. Check out our review of CareCloud to learn more.
• Customer complaint handling: Tebra’s Better Business Bureau page shows more customer complaints than some competitors. In addition, its responses often stop at apologies and explanations, rather than providing actionable resolutions. This may be a drawback for practices that place a high value on vendor accountability. If a more responsive, consultative vendor is important to you, consider our review of athenahealth medical software.

Methodology

Our evaluation of top medical software solutions involved a mix of demonstrations, interviews and hands-on testing. We conducted software demos, phone interviews and customer service calls, and we analyzed online customer reviews, including those on the Better Business Bureau website. We also reviewed company websites, read user feedback and spoke directly with vendor representatives.

When choosing our best pick for ease of use, we looked closely at navigation and overall user-friendliness. Tebra stood out for going the extra mile to make its platform accessible and intuitive, which is why we designated it our top choice for this category.

Bottom Line

We recommend Tebra for …

• Small, new and growing practices.
• Practices with multiple healthcare facilities or locations.
• Practices that want intuitive, easy-to-use software.

We don’t recommend Tebra for …

• Practices that need extensive practice management consulting.
• Businesses that need anything less than perfect vendor accountability.
• Practices that want transparent, upfront pricing.

Amanda Hoffman contributed to this review.