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Best Practice Management Software for 2018

Best practice management software apps
Credit: John Kwan/Shutterstock

Practice management software is the central nervous system for the business processes of any medical practice. It is the main tool the office staff uses to help organize providers' appointment schedules, verify patient insurance information and manage the billing cycle. With so many important functions occurring in one software program, it's imperative that you choose the right one for your practice.

Finding practice management software that suits your practice is about understanding the features it includes, the way it matches up with your existing workflow and its compatibility with your electronic medical record (EMR) software. The decision-making process can be difficult, but once you select the right practice management software, you'll be ready to optimize the way your practice operates.

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Editor's note: If you're looking for information to help you choose the practice management software that's right for you, use the questionnaire below to have our sister site BuyerZone provide you with information from a variety of vendors for free.

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To find the practice management software you can trust with your practice, we reviewed about 35 companies. Here is a roundup of our best picks and an explanation of how we chose them.

We chose AdvancedMD as the best all-in-one practice management software. It includes a top-of-the-line electronic medical record (EMR) system as well as full-featured practice management software that brings together an effective billing tool and a scheduler. AdvancedMD also offered exceptional customer service in our tests, answering all our questions in detail and sending a wealth of additional resources after our call.

The company maintains hundreds of integrations with labs, pharmacies and hospitals nationwide, as well as with third-party applications like marketing tools and payment platforms to improve the functionality of the system for your practice. AdvancedMD is on the high end of the price range in our reviews and charges add-on costs for certain elements like advanced reporting and telemedicine. However, its base package is quite powerful and should suitably meet the needs of most medical practices.

AdvancedMD offers one-on-one implementation support through a dedicated account manager, as well as in-house U.S.-based technical support for the life of your partnership. To find out more about AdvancedMD, read our full review here.

CareCloud is our choice for best practice management software for small practices because it blends intuitive ease of use and strong customer service, and it has a robust claims scrubber that helps your billing process go more smoothly. It is also flexible and customizable software that allows providers and staff alike to adjust the system to suit their workflow. You can also take advantage of an open API for building out integrations to additional systems and applications.

CareCloud is in the middle to above average price range for our reviews, but its strong slate of features and usability make it a great choice for small practices that need to start working with software quickly. To find out more about CareCloud, read our full review here.

athenahealth is cloud-based practice management and EMR software that offers an exceptionally effective billing module. This module is based mainly around its rules engine, which draws on the experience of hundreds of thousands of partner providers. The rules engine flags potential errors or missed revenue opportunities before they become problems, helping your staff bill more effectively with less effort.

Beyond billing, athenahealth includes full implementation support and training, as well as a one-on-one dedicated account manager for the life of your partnership with Athenahealth. To find out more about thenahealth, read our full review here.

drchrono is one of the most flexible practice management software solutions on the market, allowing staff to tailor the system to best suit their workflows and providers to use the templates they like best. On the practice management side, users have the option to work from a calendar tool or adjustable dashboard that provides an overview of their operations, such as billing and appointments.

drchrono's pricing falls in the middle of the range for our reviews, but it includes every feature within the software without the need for add-ons or implementation and training fees. The company offers stand-alone practice management software as well as an integrated practice management and EHR system. To find out more about drchrono, read our full review here.

mdconnection offers cloud-based, inexpensive software solutions that are simple and intuitive. Its four major pricing tiers all have below-average costs, while its software is still effective in the core requirements we looked for in practice management software. The company also maintains EMR software, so you can get an integrated system with mdconnection as well.  To find out more about mdconnection, read our full review here.

To determine our best picks for practice management software, we reviewed a list of 34 practice management vendors. We then factored in pricing, billing features, scheduling features and financial reporting, narrowing down our list to 11 companies to review further. Those companies were AdvancedMD, Advanced Data Systems, athenahealth, CareCloud, drchrono, Greenway, GroupOne Health Source, iSalus Healthcare, Kareo, mdconnection and NueMD.

We evaluated each of those 11 companies on the following:

  • Ease of use
  • Estimated cost
  • Staff training
  • Implementation
  • Interoperability
  • Billing features
  • Scheduling features
  • Customizability
  • Patient portal
  • Mobile application
  • Financial reporting and analysis
  • Customer reviews
  • Customer service

To gather information and assess the quality of each company's customer service, we called each company and said we were working for a small medical practice that would open soon. We incorporated our customer service experience, as well as an array of user reviews, into our final decisions.

Here is the complete list of practice management software vendors we evaluated, including our best picks.

Advanced Data Systems – Advanced Data Systems offers a practice management software that can be seamlessly integrated with its electronic medical records system. The software has both essential billing features and scheduling tools. https://www.adsc.com/

AdvancedMD – AdvancedMD is our best pick for all-in-one practice management software because it combines a comprehensive practice management module with a seamlessly integrated, top-of-the-line electronic medical records system. You can find out more from our full review or visit https://www.advancedmd.com/

Allscripts – Allscripts offers a complete healthcare IT suite that includes practice management software. Its practice management software is suitable for practices of all sizes and hospitals. https://www.allscripts.com/

AltaPoint – AltaPoint's practice management software includes critical billing and scheduling tools and integrates with ElationHealth's electronic medical record system. https://www.altapoint.com/

athenahealth – athenahealth is our best pick for billing tools because it employs a collective rules engine that helps make claims scrubbing more effective by leveraging the experience of more than 100,000 practices nationwide. You can find out more from our full review or visit https://www.athenahealth.com/

C&S (Provision) – Provision practice management software by C&S Research Corporation can be tailored to suit practices of any size and specialty, as well as automate many key aspects of a medical practice's front office. http://www.csrc.com/

CareCloud – Care Cloud is our best pick for small practices because it provides a highly usable experience with an effective practice management software. You can find out more from our full review or visit https://www.carecloud.com/

Clinix – Clinix provides practice management software for both billing companies and medical practices. It is a flexible option that can be configured to suit the needs of a practice or an RCM company. https://www.clinixmis.com/

CollaborateMD – CollaborateMD's practice management software offers effective billing tools and intricate reporting mechanisms that help you track and plan your practice's financial performance. https://www.collaboratemd.com/

CompuGroup Medical –  CompuGroup Medical offers practice management software aimed at helping medical practices streamline front office operations with efficient billing tools and easy-to-manage scheduling features in an integrated EHR/PM system. https://www.cgm.com/us/index.en.jsp

drchrono – drChrono is our best pick for customizable practice management software because it offers significant flexibility for practices of any size, specialty or need. You can find out more from our full review or visit https://www.drchrono.com/

eClinicalWorks – eClinicalWorks offers practice management software and an integrated electronic medical records systems through which you can either conduct your own billing or outsource revenue cycle management to the company. https://www.eclinicalworks.com/products-services/

eMDs – eMDs provides a complete healthcare IT software suite including practice management software, which helps administrators and staff tackle billing and scheduling more easily. http://www.e-mds.com/

GE Centricity – GE Centricity is one of the market leaders in the healthcare IT space, specializing in large enterprise systems and hospitals. It also makes practice management software for medical practices. https://www.gehealthcare.com/en/products/healthcare-it/

Greenway Health – Greenway Health's practice management software blend ease of use with flexibility for medical practices of various sizes. https://www.greenwayhealth.com/

iSalus Healthcare – iSalus Healthcare's practice management software can be integrated with its complete healthcare IT suite. It combines billing, scheduling and the clinical functions of an electronic medical records system. https://isalushealthcare.com/

Kareo – Kareo's practice management software is an intuitive and easy to use solution that offers the most essential practice management functions in an inexpensive product. https://www.kareo.com/

LeonardoMD – LeonardoMD offers a cloud-based practice management software that integrates with an electronic medical records system to bring billing, scheduling and charting under one suite of solutions. http://leonardomd.com/#

mdconnection (La Jolla Digital) – mdconnection is our best pick for inexpensive practice management software because it offers several different pricing tiers for practices of various different sizes and requirements, all of which are priced at a lower than average rate. You can find out more from our full review or visit https://www.mdconnection.com/

MicroMD – MicroMD offers access to a practice management software that covers billing and scheduling and integrates with its electronic medical records system. The suite is cloud-based and intended for small to mid-sized businesses. https://www.micromd.com/

NextGen Healthcare – NextGen Healthcare provides all components of a healthcare IT suite, including practice management software and electronic medical records systems. https://nextgen.com/

Nuesoft Technologies – NueMD is an effective practice management software appropriate for practices of most sizes. It was recently acquired by AdvancedMD but will continue to operate independently. https://www.nuemd.com/

Open Practice Solutions – Open Practice Solutions offers practice management software with a clearinghouse integration and strong reporting functionality. https://www.openpracticesolutions.com/

PracticeAdmin – Practice Admin offers a number of solutions, including a billing manager and a scheduler, that add up to create a comprehensive practice management software. http://www.practiceadmin.com/

Praxis – Praxis practice management software connects seamlessly with the electronic medical records system http://www.praxisemr.com/

Pro Health Billing – Pro Health Billing's practice management software is focused on the billing aspect of running a medical practice, aiming to reduce denied claims and help you manage financials. https://prohealthbilling.com/

RxNT – RxNT's medical practice management software can be purchased as a standalone solution or integrated to a larger healthcare IT suite that includes electronic medical records. https://www.rxnt.com/

WinBuilt Software – Docta practice management software by WinBuilt Software allows for unlimited claim submissions and seamless integration with an electronic medical records system. https://www.doctasoftware.com

Editor's note: If you're looking for information to help you choose the practice management software that's right for you, use the questionnaire below to have our sister site BuyerZone provide you with information from a variety of vendors for free.

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Adam C. Uzialko

Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in Political Science and Journalism & Media Studies. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for a variety of outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.