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The latest product and service reviews to find new customers, or retain your existing ones.

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Review
Podium
By Stella Morrison | May 20, 2021

Podium consolidates online reviews and customer messages in one streamlined dashboard, making it simple to respond in a timely fashion. It's a great service for companies needing intuitive and...

Review
TextMarks
By Jamie Johnson | May 20, 2021

TextMarks, our pick for the best customer service, is an accessible and easily customizable platform for businesses to successfully implement mass SMS marketing and communication campaigns.

Review
SimpleTexting
By Rachelle Gordon | May 20, 2021

SimpleTexting is a straightforward SMS service that connects you to your customers. It offers helpful tools, an easy-to-use dashboard and flexible plans.

Review
Textedly
By Jamie Johnson | May 20, 2021

Textedly offers text messages services with features like scheduled messages, mass group texting, built-in link sharing and automatic text replies. Pricing varies depending on the package you select....

Article
SMS Survey Basics: How to Send a Text Survey
By Nicole Fallon | March 16, 2021

A text or SMS survey can help you gather feedback from your customers quickly and effectively.

Article
How to Avoid Sending Spam Text Messages to Customers
By Julie Thompson | February 25, 2021

It can be tempting to take advantage of text message marketing and the direct line to your audience. But spamming your customers can be counterproductive.

Article
Email Marketing List Maintenance Best Practices
By Jamie Johnson | February 17, 2021

Email marketing is most effective when based on an up-to-date and accurate email list. These best practices will ensure your email list is up to the task.

Article
How to Find a HIPAA-Compliant CRM
By Max Freedman | February 12, 2021

This guide describes how HIPAA relates to healthcare organizations' use of CRM software, and how these businesses can ensure compliance with the cybersecurity requirements of the law.

Article
Pros and Cons of Outsourcing Customer Service to an Offshore Call Center
By Adam Uzialko | January 26, 2021

This guide describes the pros and cons of outsourcing customer service to an offshore call center. Is an offshore call center right for you, or is it a risk you can't afford to take?

Article
Text Message Marketing: Tips, Tools and Services
By Kiely Kuligowski | January 08, 2021

Text message marketing can be a highly effective way to stay in touch with your audience.

Article
Marketing Automation Buyer's Guide
By Kiely Kuligowski | December 04, 2020

Learn everything you need to know about marketing automation software before purchasing a solution for your small business.

Review
WebiMax
By Skye Schooley | November 16, 2020

WebiMax gets our best pick for businesses because it offers up-front pricing and multi-level plans suitable for businesses of all sizes.

Review
Podium
By Skye Schooley | November 16, 2020

Podium is a reputation management platform that gives businesses a centralized way to acquire and manage all of their reviews.

Review
Gadook
By Skye Schooley | November 16, 2020

Gadook helps you manage your personal brand at a low cost and with a wide array of services.

Article
Creating Online Forms: A Step-by-Step Guide
By Nicole Fallon | November 05, 2020

Here are the basics of building online forms and a few tools you can use to get started.

Review
TeleDirect
By Adam Uzialko | October 27, 2020

TeleDirect is our best overall pick for call center reviews because it combines comprehensive service with a flexible pricing model suitable for businesses of any size.

Review
Specialty Answering Service
By Adam Uzialko | May 12, 2020

Specialty Answering Service has years of experience in a range of industries. It has flexible pricing plans and several convenient features, making it a suitable partner for businesses of any size.

Review
Signius Communications
By Adam Uzialko | May 12, 2020

Signius Communications is our pick as the best call center service for businesses with a low volume of incoming calls. It offers difficult-to-find plans for businesses that don't need a high amount...

Review
Stericycle Communication
By Adam Uzialko | May 12, 2020

Stericycle Communication Solutions is a strong option for medical answering services. Its agents are well trained on medical terminology and HIPAA compliance.

Review
Contact Communications
By Adam Uzialko | May 12, 2020

Contact Communications, our pick for best pay-as-you-go answering service, has plans suitable for small businesses or companies on a budget. It charges competitive per-minute usage rates and low...

Review
Go Answer
By Adam Uzialko | May 12, 2020

Go Answer is a competitively priced call center with exceptional customer service and a strong list of features, which earned it our best pick for call center for inbound services.

Review
Five Star Call Centers
By Adam Uzialko | May 12, 2020

Five Star Call Centers is our best pick as a call center for outbound services because it offers one of the most comprehensive sets of outbound services we came across, as well as all the other...

Article
How to Choose a Customer Service Call Center for Your Business
By Adam Uzialko | May 11, 2020

Looking for the right call center service for your business and your customers in 2019? Here are a few questions to ask and features to look for.

Article
How Alcohol Ads Target Kids
By Business News Daily Editor | February 19, 2020

You'll be surprised to see where they are advertising.

Review
Wise Business Plans
By Chad Brooks | February 19, 2020

Wise Business Plans is a business plan writing service. The company provides custom business plans to entrepreneurs and businesses. Business plans are custom written by accomplished MBA writers,...

Review
LivePlan
By Chad Brooks | February 19, 2020

LivePlan gets high marks for its extensive business plan software features. Learn more about this company's resources, including market analysis, in our review.

Review
GoSmallBiz
By Chad Brooks | February 19, 2020

GoSmallBiz is ideal business plan software for startups. The software has all of the tools that new entrepreneurs need to create a business plan that will guide them toward success.

Review
Enloop
By Chad Brooks | February 19, 2020

Enloop is a free, online business plan software application that gives you access to business and market analysis databases. Read more about it in our review.

Review
BizPlan
By Chad Brooks | February 19, 2020

BizPlan.com offers a contemporary online interface that is simple to use while also providing enough flexibility for the advanced user. The software allows other collaborators to access, edit and...

Article
Call Center Software and Tools for Your Business
By Adam Uzialko | January 21, 2020

Managing customer service with an in-house call center can be challenging, but these software apps and tools help ensure customer satisfaction.