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Podium consolidates online reviews and customer messages in one streamlined dashboard, making it simple to respond in a timely fashion. It's a great service for companies needing intuitive and...
TextMarks, our pick for the best customer service, is an accessible and easily customizable platform for businesses to successfully implement mass SMS marketing and communication campaigns.
SimpleTexting is a straightforward SMS service that connects you to your customers. It offers helpful tools, an easy-to-use dashboard and flexible plans.
Textedly offers text messages services with features like scheduled messages, mass group texting, built-in link sharing and automatic text replies. Pricing varies depending on the package you select....
A text or SMS survey can help you gather feedback from your customers quickly and effectively.
It can be tempting to take advantage of text message marketing and the direct line to your audience. But spamming your customers can be counterproductive.
Email marketing is most effective when based on an up-to-date and accurate email list. These best practices will ensure your email list is up to the task.
This guide describes how HIPAA relates to healthcare organizations' use of CRM software, and how these businesses can ensure compliance with the cybersecurity requirements of the law.
This guide describes the pros and cons of outsourcing customer service to an offshore call center. Is an offshore call center right for you, or is it a risk you can't afford to take?
Text message marketing can be a highly effective way to stay in touch with your audience.
Learn everything you need to know about marketing automation software before purchasing a solution for your small business.
WebiMax gets our best pick for businesses because it offers up-front pricing and multi-level plans suitable for businesses of all sizes.
Podium is a reputation management platform that gives businesses a centralized way to acquire and manage all of their reviews.
Gadook helps you manage your personal brand at a low cost and with a wide array of services.
Here are the basics of building online forms and a few tools you can use to get started.
TeleDirect is our best overall pick for call center reviews because it combines comprehensive service with a flexible pricing model suitable for businesses of any size.
Specialty Answering Service has years of experience in a range of industries. It has flexible pricing plans and several convenient features, making it a suitable partner for businesses of any size.
Signius Communications is our pick as the best call center service for businesses with a low volume of incoming calls. It offers difficult-to-find plans for businesses that don't need a high amount...
Stericycle Communication Solutions is a strong option for medical answering services. Its agents are well trained on medical terminology and HIPAA compliance.
Contact Communications, our pick for best pay-as-you-go answering service, has plans suitable for small businesses or companies on a budget. It charges competitive per-minute usage rates and low...
Go Answer is a competitively priced call center with exceptional customer service and a strong list of features, which earned it our best pick for call center for inbound services.
Five Star Call Centers is our best pick as a call center for outbound services because it offers one of the most comprehensive sets of outbound services we came across, as well as all the other...
Looking for the right call center service for your business and your customers in 2019? Here are a few questions to ask and features to look for.
You'll be surprised to see where they are advertising.
Wise Business Plans is a business plan writing service. The company provides custom business plans to entrepreneurs and businesses. Business plans are custom written by accomplished MBA writers,...
LivePlan gets high marks for its extensive business plan software features. Learn more about this company's resources, including market analysis, in our review.
GoSmallBiz is ideal business plan software for startups. The software has all of the tools that new entrepreneurs need to create a business plan that will guide them toward success.
Enloop is a free, online business plan software application that gives you access to business and market analysis databases. Read more about it in our review.
BizPlan.com offers a contemporary online interface that is simple to use while also providing enough flexibility for the advanced user. The software allows other collaborators to access, edit and...
Managing customer service with an in-house call center can be challenging, but these software apps and tools help ensure customer satisfaction.