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Insperity Review: Best PEO for Small Businesses

Our 2018 research and analysis of professional employer organizations (PEO) leads us to again recommend Insperity as the best PEO for small businesses.

We chose Insperity from the dozens of PEOs we considered. To understand how we selected our best picks, you can find our methodology and a comprehensive list of PEOs on our best picks page.

Insperity combines a comprehensive suite of PEO services with top-notch, hands-on customer service and an easy-to-use online employee portal. Here is a breakdown of why it's our best pick.

Few PEO providers offer the wide range of PEO services and business solutions that Insperity does. Like many other PEOs we considered, Insperity offers a full-service package that includes payroll processing, employee benefits, government compliance and other HR services.

Insperity also offers individual business solutions outside the PEO relationship, like time and attendance, expense management, human capital management and other solutions and services. Being able to pick and choose what you want not only helps keep costs down, but also ensures you aren't paying for something you're not using.

Insperity's comprehensive list of services includes the following (for a full list, go here):

  • Benefit plan sponsorship
  • Payroll and employment administration
  • Training and development
  • Employer liability management
  • Performance management support
  • Recruiting and outplacement support
  • Government compliance

Insperity tailors all costs, including pricing structures, to the individual needs of your company. To really understand what Insperity's costs would be, you need to ask for a formal proposal that outlines pricing based on your specific needs.

Editor's Note: Looking for information on PEOs? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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We were extremely impressed with the level of service we received from Insperity. To test the customer support, we called the company posing as a small business owner interested in PEO services. The representatives we spoke with was knowledgeable and willing to answer all of our questions. They were not overly salesy and didn't try to force us into an agreement with the company. Instead, they helped us understand the way Insperity could help our hypothetical small business.

Insperity's website is also filled with a number of valuable resources, including product overview videos, case studies, checklists and e-books.

One factor that made Insperity especially attractive to us is its Employer Services Assurance Corporation (ESAC) accreditation. Accreditation demonstrates a PEO's financial stability, ethical business conduct, and adherence to operational standards and regulatory requirements.

Insperity was originally accredited in 1996 and is currently in good standing, according to the ESAC website. Not all of the PEOs we examined earned this recognition.

Insperity has also earned accreditation from the Better Business Bureau. According to the BBB website, seven complaints were filed against Insperity within the last three years. Of those, four were resolved to the satisfaction of the complainant. However, three other complaints are still awaiting resolution. It's important to note that nearly all of the PEOs we reviewed had some complaints levied against them with the BBB. Despite its complaints, Insperity has a BBB rating of A+. Most of the PEOs we examined are not BBB-accredited and do not have such a high rating.

Overall, there was very little we didn't like about Insperity. One potential downside, which is hard for us to judge, is the cost. We read several customer reviews online that mentioned the cost can be significant depending on the number of services you use. That's why we recommend you get a formal proposal that details the costs and ensure it fits within your budget before selecting a PEO provider.

Want to know more about choosing a PEO? Here's a breakdown of our full coverage:

Editor's Note: Looking for information on PEOs? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Additional reporting by Chad Brooks.

Matt D'Angelo

Matt D'Angelo is a B2B Tech Staff Writer based in New York City. After graduating from James Madison University with a degree in Journalism, Matt gained experience as a copy editor and writer for newspapers and various online publications. Matt joined the Purch team in 2017 and covers technology for Business.com and Business News Daily. Follow him on Twitter or email him.