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Grow Your Business Finances

Should Your Small Business Accept Bitcoin?

Should Your Small Business Accept Bitcoin?
Credit: spaxiax/Shutterstock

Bitcoin, the first and most popular form of cryptocurrency, recently hit record highs, surpassing $4,000 per coin. Bitcoin relies on peer-to-peer (P2P) technology, and as such, it is completely decentralized – in other words, no central bank or government regulates or backs it. Buyers transfer funds directly to sellers, without a third-party middleman to process payments between the parties' financial institutions.

Though primarily used in online stores, bitcoin is quickly gaining wide popularity amongst brick-and-mortar shops, food establishments, service-based businesses and even car dealerships. Big-name companies that currently accept bitcoin include Overstock and Virgin Galactic.

"Cryptocurrencies cut out the middleman in a transaction," said Chris Poelma, president and GM of NCR Silver. "Rather than store your money somewhere where you're dependent on an organization to safeguard it, you hold on to it through an encryption only you have a key to. As we hear more stories of data breaches and hackers become more sophisticated, cryptocurrencies sound more appealing to consumers looking for a safer way to do business."

Small businesses might choose to accept bitcoin for a number of reasons, such as being at the forefront of technology, attracting customers who use bitcoin and eliminating certain kinds of fraud. But is it right for your business? Here's what you need to know about the pros and cons of accepting bitcoin as a form of payment. 

Bitcoin offers several primary benefits that small businesses may want to consider:

  • Lower transaction fees. The lack of a central intermediary dramatically reduces transaction fees. Small businesses accepting credit card payments often face fees of around 25 cents for each card swipe, plus 2 to 4 percent of the transaction total. These costs add up, which is why smaller stores often have credit card purchase minimums.
  • Merchant protection. Bitcoin's decentralized setup also protects merchants from fraudulent chargebacks. The transactions, like cash, are final, because no third party can reverse charges.
  • Increased sales. Bitcoin's decentralized nature enables small businesses to expand and open their doors to international buyers for whom their products and services were once inaccessible. For example, a small electronics retailer reported selling $300,000 worth of merchandise to nearly 40 countries by accepting bitcoin.
  • Catering to consumer preferences. Accepting bitcoin offers another advantage by giving customers an additional way to pay, while providing an extra layer of protection for their information.

Despite its benefits, there are several drawbacks to accepting bitcoin as a form of payment.

The highest risk of bitcoin is its price volatility, which makes the cryptocurrency's value extremely unpredictable. To illustrate, bitcoin was first valued in pennies when introduced in 2009, but rose to $1,200 in December of 2013. After hitting that peak, bitcoin's value plummeted to $600. Today, one bitcoin is worth more than $4,000.

"You will have to make some form of arrangement for translating your cryptocurrency back into your currency of record," said Areiel Wolanow, managing director of consulting firm Finserv Experts. "Cryptocurrencies are volatile, [so] you will want to do this quickly and regularly."

Using a merchant service company such as BitPay or Coinbase helps insulate small businesses against that volatility by immediately exchanging bitcoin for cash value. Through these services, bitcoin payments are made in real time for the currency's current value. The only reason for a business to hold on to bitcoin would be as a speculative investment, said Wolanow, but doing so essentially amounts to gambling with your revenue stream.

Although bitcoin transactions eliminate cyberthreats like stolen credit card numbers, the currency still isn't 100 percent safe. So far, there is no way to completely prevent cybercriminals from getting their hands on users' bitcoin wallets. This is particularly dangerous because, unlike fiat currencies like the U.S. dollar and the euro, bitcoin and other cryptocurrencies are not backed or insured.

However, some cryptocurrency companies are working to change that. Coinbase, for example, holds less than 2 percent of customers' digital currency online, and in the event of a breach, the company fully insures losses. All fiat currency maintained on Coinbase is subject to FDIC backing up to $250,000 just like conventional banks. However, these protections don't apply if your personal wallet is hacked; it is still your responsibility to secure your personal account, but you can rest easy knowing that if the company suffers an attack, your funds are safe.

To better protect your accounts, you can enable multi-factor authentication on your accounts, secure and maintain your private keys, and regularly back up your data.

Another issue with accepting bitcoin is that the regulatory landscape is subject to changes in the near future. Lawmakers are still working on crafting regulations to govern it. Once set regulations are in place, they are likely to evolve further, meaning business owners will have to be adaptable.

"Because cryptocurrencies are relatively new, there's much uncertainty around how the government will work out kinks in its regulation," Poelma said. "Indeed, new regulations could be passed by the time you read this. Bitcoin won't be universally accepted until businesses are certain they know how to report gains and pay proper taxes on cryptocurrency transactions."

Any entrepreneur who chooses to accept bitcoin should be prepared to pivot and adapt to periodic changes in the law as a result. These changes could continue into the foreseeable future as cryptocurrency adoption expands and new problems and difficulties arise.

Adam C. Uzialko

Adam received his Bachelor's degree in Political Science and Journalism & Media Studies at Rutgers University. He worked for a local newspaper and freelanced for several publications after graduating college. He can be reached by email, or follow him on Twitter.