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AdvancedMD Review: Best EHR System Overall

AdvancedMD Review: Best EHR System Overall
Credit: 326098865/Shutterstock

After conducting our 2018 research and analysis of electronic medical records (EMR) systems, we recommend AdvancedMD as best EMR system overall.

We chose AdvancedMD from a pool of dozens of EMR systems. To learn more about our full methodology and for a more comprehensive list of EMR solutions, see Business News Daily's best picks.

Electronic medical records (EMR) are complex and sometimes cumbersome solutions that come with a learning curve and an implementation process that can easily get off track. That's why it's important to work with a company that will support your practice each step of the way, through implementation, training and the life of your subscription. Finally, EMRs need to remain flexible enough to adapt to the needs and workflow of each individual practice. Whether that means supporting custom templates or building additional integrations to labs and pharmacies, a solid EMR vendor is willing to go the extra mile for their clients.

Our best EMR pick overall is AdvancedMD, because the company meets all of the specifications above. It offers flexible implementation packages that can be tailored to fit any budget or level of need.

AdvancedMD is an effective and reliable electronic healthe record (EHR) system that can scale with a growing practice and adapt to any provider's workflow. Extensive implementation guidance and ongoing training ensure your staff will always have the support they need to effectively use the system. The company also extends API to willing third parties in the event you want to integrate with unsupported labs, hospitals, or pharmacies.

Finally, AdvancedMD offers multiple pricing models, including a per provider per month subscription and a per patient encounter model for smaller practices.

Editor's Note: Looking for an electronic health records system for your medical practice? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free.

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AdvancedMD gives practices options when it comes to pricing. While it's not the cheapest option on the market, it offers good value for a comprehensive EHR and regularly offers promotions and discounts. This company offers two pricing models, and practices can select whichever model is more advantageous for them.. There is the typical per provider, per month model, which is the most common pricing model EHR systems utilize. There is also an encounter-based program, in which practices only pay per patient encounter. This model is likely more affordable for low-volume practices, but it's important to note that the encounter-based program does include monthly minimums.

For a fully integrated EHR and practice management system from AdvancedMD, which does not offer a standalone EHR software, prices start at $729 per provider per month. However, our hypothetical practice was voluntarily offered a discount by the sales representative we spoke with, which would reduce the monthly per provider cost to $583.20. The practice management module can also be outsourced to a third-party, which would change the cost; AdvancedMD maintains relationships with more than 700 billers.

The encounter-based program was quoted to us at $2.18 per encounter with a $500 monthly minimum, meaning practices that encountered at least 229 patients per month could utilize AdvancedMD's EHR and practice management system for as little as $500 monthly, total, no matter how many providers.

While AdvancedMD costs more than some of the other solutions we reviewed, it includes an integrated practice management system. It is also one of the only vendors that offers flexible pricing models. However, some features providers might find useful do represent an additional cost. These add-ons include:

  • Advanced Patient Pro (patient portal, appointment reminders, etc.) - $150 per provider
  • Advanced Insight and Benchmarking - $79 per provider
  • Telemedicine - $30 per provider, plus $5 per encounter OR $150 per provider unlimited
  • Integrated Fax - $29 per provider for 2,000 pages per month
  • Electronic Prescribing of Controlled Substances (EPCS) - $25 per provider
  • Reputation Management - $49 per provider

AdvancedMD's implementation packages represent an additional cost on top of the monthly subscription or encounter-based costs. The company allows practices to select one of three implementation tiers depending on budget and needs. Those tiers are as follows:

  • Tier 1 – "Limited" ($1,995): Tier 1 includes application configuration and two hours of product training. Configuration review and project management are incumbent upon the practice. This option is intended for a small practice with experienced staff members that will be content relying heavily on webinar training.
  • Tier 2 – "Standard" ($,2995): The second tier builds on the first by adding two additional hours of training and shifting project management and configuration review responsibilities to the company. It also includes an integrated training tracker, comprehensive video training library, help materials, an onboarding webinar series, an implementation phone line, a partner interface collaboration, post-utilization follow up, and a dedicated implementation consultant.
  • Tier 3 –  "Comprehensive" ($3,995): This comprehensive package adds full application configuration and review, as well as 12 hours of product training. This is recommended for practices implementing a fully custom system that need time to learn how to navigate the software and integrate it into their daily operations.

AdvancedMD already maintains strong integrations with important institutions, including labs like Quest Diagnostics and LabCorp. However, if your preferred labs, pharmacies and hospitals are not automatically able to communicate with your AdvancedMD EHR, the company will extend APIs to do so during the implementation process, provided all parties involved are willing. As long as you get buy-in from your desired hospital, pharmacy or lab, AdvancedMD is willing to integrate their system to communicate with others not automatically supported.

For AdvancedMD, implementation and training can take anywhere between eight and 11 weeks from the time a practice's insurance credentials are received, so it's important to allot the proper amount of time before the go-live date to ensure the system is fully functional and your staff are adequately trained.

To test AdvancedMD's customer service, we called the company posing as a small medical practice interested in its EHR system. In our experience, customer service was responsive, knowledgable, and engaged. We were transferred once to a sales representative after information about our hypothetical practice was captured, and the rep helped us from there. He was able to easily answer all of our questions and was happy to take the time to speak with us about AdvancedMD, even though we made it clear we were in a very early stage of the process and would not be making any purchasing decisions. We were given full pricing materials and implementation package information within two hours of the call.

Support for AdvancedMD is included in the price and includes a 24/7 help desk, which set AdvancedMD's customer service department apart from many other EHR vendors. All customer support is in-house and ongoing after the implementation, training, and go-live date.

AdvancedMD's biggest limitation is that it is a somewhat pricey option that doesn't include some features that come bundled with other EHRs. However, it is a fully integrated and comprehensive product that is largely reliable, and support makes it easy to continue learning the system as you go. Moreover, while AdvancedMD is a bit expensive, it is not the most highly priced EHR we reviewed, and it does deliver a great deal of value for the dollars. So, if your practice can afford AdvancedMD, it is a great all-around option that should serve you well.

Ready to choose an EHR system? Here's a breakdown of our complete coverage:

Editor's Note: Looking for an electronic health records system for your medical practice? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free.

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Adam C. Uzialko

Adam received his Bachelor's degree in Political Science and Journalism & Media Studies at Rutgers University. He worked for a local newspaper and freelanced for several publications after graduating college. He can be reached by email, or follow him on Twitter.