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Best EHR System Overall

AdvancedMD Review

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After conducting research and analysis of electronic medical records (EMR) systems, we recommend AdvancedMD as the best EMR system overall.

We chose AdvancedMD from a pool of dozens of EMR systems. To learn more about our full methodology and for a more comprehensive list of EMR solutions, see Business News Daily's best picks.

Electronic medical records (EMR) software is central to the modern medical practice, but finding the right one can be a challenge. AdvancedMD is our best pick for EMR software because it combines a comprehensive clinical platform with effective practice management software and a billing solution at a competitive cost. It is built to scale up with a medical practice as it grows, making it a flexible solution that can serve the needs of a wide range of specialties.

AdvancedMD also offers multiple pricing models, including the standard per-provider, per-month model and a unique encounter-based model that makes the software suite more affordable for small practices. The company also maintains three different implementation tiers, ranging from limited configuration to comprehensive, one-on-one training. 

Editor's note: Looking for an electronic medical records system? Fill out the questionnaire below and our vendor partners will contact you with more information.

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AdvancedMD offers all the major features we looked for in an EMR, as well as some advanced tools that make the platform particularly powerful. Navigating the software can be intimidating and difficult at first, as the number of features requires a significant learning curve. However, there are multiple ways to accomplish most tasks within AdvancedMD, making it a bit easier to navigate the software in whatever way comes naturally to you. Moreover, hands-on training during the implementation process will help most staff members get a handle on the basics prior to your go-live date. In addition, there are a great deal of shortcuts and customizable templates that can speed up your workflow as you become more familiar with the system.

Here's a look at some of the key features we found during our review of AdvancedMD.

Much of AdvancedMD's functionality and data is accessible through the central dashboard. This is the main page that will appear upon launch of the software. Key information is displayed in a format you choose in unique "donut filter" graphs. Donut filters can display financial, operational or clinical data according to your preferences and role within the medical practice. You can also use the dashboard to navigate directly to your secure inbox to view any messages from staff or patients.

The dashboard allows you to drill down into data by double-clicking on a donut filter. The right-hand side of the dashboard will populate with more specific information related to each filter. For example, if you click on the "charge slips" filter, details on your practice's current billing operations will appear. You can then use that screen to narrow down your search even more.

AdvancedMD has a useful, color-coded scheduling tool that you can use to set new appointments and view daily, weekly or monthly agendas. The scheduling tool can display multiple providers, locations, exam rooms or more at any given time. The columns on the calendar are customizable to suit your workflow.

You can make a new appointment at any time by clicking on an open time slot and selecting "Set new appointment." A popup box appears with empty fields for patient name and appointment type. Once you select the appointment type, any associated intake forms or consent forms will be sent to the patient electronically through a HIPAA-compliant patient portal. The patient can fill this information out prior to their visit, and it will auto-populate in each relevant area throughout the software.

Your front desk can check patients in and out directly in the scheduler as well. Once checked in, a patient can be assigned to a specific exam room and the nurse or doctor will be notified that they are ready for their exam.

If a nurse takes a patient's vitals in the exam room, that information will be available to the doctor during the patient's exam. When the doctor arrives, they can view the patient's card (essentially a face sheet), which displays their basic information, insurance provider, vitals, a summary of recent healthcare plans, medications, allergies and recent lab results.

Under the list of current and historic medications, doctors can electronically prescribe new medications or order refills on existing prescriptions. The system will flag any potential interactions between medications or with patient allergies. AdvancedMD integrates with Surescripts to check patient insurance and confirm which medications they've had filled within the past year, as well as with DrFirst for the electronic prescription of controlled substances.

There are templates for specific appointment types, creating a unique note based on the reason for the patient's visit. Templates are customizable to suit each provider's personal preferences and can be added to with text, hotkeys or voice dictation.

Favorited medication or lab results can be tied to specific diagnoses. AdvancedMD will offer recommendations based on your typical treatment plans. For example, if you prescribe a specific medication alongside a urinalysis lab test for a diabetic patient, you can bookmark this plan and quickly select it for each diabetic patient you see. This information can also be modified after it is pulled into a patient's chart in case the encounter is unique in some way.

AdvancedMD also includes a full library of ICD-10 codes that you can quickly search and import from a pick list. If you don't know the code offhand, you can search by the name of the condition or diagnosis. Once the note is filled out completely, it can be locked and sent on to the billing team for charge entry and submission to payers.

AdvancedMD's EMR software is just one component of its healthcare IT suite. Read our reviews of AdvancedMD's practice management software and AdvancedMD's medical billing service to learn more.

AdvancedMD gives practices options when it comes to pricing. While it's not the cheapest on the market, it offers good value for a comprehensive EHR and regularly offers promotions and discounts. This company offers two pricing models, and practices can select whichever model is more advantageous for them. There is the per-provider, per-month model, which is the most common pricing for EHR systems. There is also an encounter-based program, in which practices only pay per patient encounter. This model is likely more affordable for low-volume practices, but each practice has to meet a monthly minimum.

For a fully integrated EHR and practice management system from AdvancedMD, which does not offer stand-alone EHR software, prices start at $729 per provider per month. You can choose to outsource your practice management module to a third party, which would change the cost. AdvancedMD maintains relationships with more than 700 billers.

The encounter-based program was quoted to us at $2.18 per encounter with a $500 monthly minimum, meaning practices that see at least 229 patients per month could use AdvancedMD's EHR and practice management system for as little as $500 a month, no matter how many doctors work there.

While AdvancedMD costs more than some of the other solutions we reviewed, it's justified in that it has an integrated practice management system. It is also one of the only vendors with flexible pricing models. However, some features you might find useful do cost extra, including these add-ons:

  • Advanced Patient Pro (patient portal, appointment reminders, etc.) – $150 per provider
  • Advanced insights and benchmarking – $79 per provider
  • Telemedicine – $30 per provider, plus $5 per encounter or $150 per provider unlimited
  • Integrated fax – $29 per provider for 2,000 pages per month
  • Electronic prescriptions of controlled substances (EPCS) – $25 per provider
  • Reputation management – $49 per provider

AdvancedMD's implementation packages are another cost on top of the monthly subscription or encounter-based payments. The company allows practices to select one of three implementation tiers depending on their budget and needs.

  • Tier 1 – Limited ($1,995): Tier 1 includes application configuration and two hours of product training. Configuration review and project management are incumbent upon the practice. This option is intended for a small practice with experienced staff members who will be content to rely on webinar training.
  • Tier 2 – Standard ($2,995): The second tier builds on the first with two additional hours of training and AdvancedMD taking on the project management and configuration review responsibilities. It also includes an integrated training tracker, comprehensive training video library, help materials, an onboarding webinar series, an implementation phone line, a partner interface collaboration, post-utilization follow-up and a dedicated implementation consultant.
  • Tier 3 –  Comprehensive ($3,995): This package adds full application configuration and review, as well as 12 hours of product training. This is recommended for practices implementing a fully custom system that need time to learn how to navigate the software and integrate it into their daily operations.

AdvancedMD maintains strong integrations with important institutions, including labs like Quest Diagnostics and LabCorp. However, if your preferred labs, pharmacies and hospitals are not automatically able to communicate with your AdvancedMD EHR, the company will extend APIs to do so during the implementation process, provided all parties are willing.

AdvancedMD provided us with excellent customer service, from the first point of contact through a live demonstration to our follow-up requests. Representatives were friendly, knowledgeable and forthcoming, answering all of our questions in detail and providing us with additional material upon request. At no point were we pushed to make a buying decision, especially after we expressed that our hypothetical medical practice was just in the early stages of market research.

AdvancedMD's customer support is covered in the subscription price. There is a 24/7 help desk so you can contact support anytime something goes wrong with the software, which sets AdvancedMD's customer service apart from many other vendors we reviewed. All customer support is maintained in-house and ongoing after the implementation process and training.

Ready to choose an EMR system? Here's a breakdown of our complete coverage:

Editor's note: Looking for an electronic medical records system? Fill out the questionnaire below and our vendor partners will contact you with more information.

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