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Infographic: 4 Types of Business Phone Systems

Gone are the days of businesses having just one choice when it comes to their phone system. Instead of everyone using a landline system, the internet and mobile phones have given small businesses several types of new phone systems to choose from.

Credit: Grant Reinero / Business News Daily

 

Small businesses interested in VoIP phone systems have two main options: self-hosted systems, in which all of the equipment is housed within the business, and cloud-based systems, where the phone system provider houses and maintains all of the necessary equipment.


One of the reasons VoIP systems have become so popular with small businesses is that they provide access to features and tools — like auto attendants, music on hold and voicemail to email — that previously only larger companies were using.Voice over Internet Protocol systems are the most popular alternative to landline services. Instead of using traditional copper wiring like a landline system does, VoIP systems tap into your internet connection to make and receive calls.

A virtual phone service is another type of business phone system that many small businesses are now using. This system essentially works as an extensive call-forwarding service. All calls to a main business line are forwarded to employees on their mobile or home phone lines.

Virtual systems, which offer many of the same upgraded features and tools that VoIP system provide, are a nice alternative for businesses with a large remote workforce.

To learn more about business phone systems, check out our business phone system buyer's guide and our best picks for business phone systems.

Chad  Brooks
Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.