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Spectrum Business Internet Review

Vivian  Nguyen
Vivian Nguyen
Business News Daily Contributing Writer
Updated Jan 10, 2023
  • Because there are no contracts, added phone taxes, or hidden fees, the decision-making process is simplified for remote businesses.
  • Business Packages include TV and phone and are provided at a discounted price compared to purchasing them individually.
  • Spectrum Business Connect provides business owners with an all-in-one solution to manage features like video conferencing and file transfers.
  • This review is for small business owners who are considering Spectrum as their business internet provider.

Hybrid and remote teams rely on fast, secure, stable internet access to remain connected and productive. From communicating with one another via chat apps or video conferencing to collaborating on documents and projects, remote teams are dependent upon near 100 percent uptime and guaranteed upload and download speeds.

Spectrum logo

Spectrum Business Internet

The Verdict

For businesses that operate on a hybrid or remote work model, SpectrumⓇ offers many features and add-ons that can help keep employees connected and productive. In addition to its all-in-one app, Spectrum Business provides flexible internet plans for remote teams and can even offer business bundles and contract buyouts.

Spectrum Business InternetⓇ allows its hybrid and remote customers to get everything they need under one provider. Whether employees are on-the-go or working exclusively from home, they can take advantage of Spectrum’s cost-effective business bundles to connect phones, tablets and computers.

Spectrum Business Internet Editor’s Score: 95/100

Pricing100
Contract95
Customer service95
Internet speeds90
Internet mobility95

Why Spectrum Business Internet Is Best for Remote Teams

Spectrum is a great option for businesses that function on a hybrid or remote work model, offering competitively priced bundles of internet, voice and TV plans. As remote teams grow, it’s important to ensure that every team member can connect with one another through a variety of platforms. We liked that business owners can choose to either bundle business internet with phone or use Spectrum’s Business Connect app to consolidate all their communication tools into one easy-to-use app. Like most of the business internet service providers we reviewed, Spectrum offers a discount when pairing an internet plan with phone or TV service. Spectrum also doesn’t require businesses to sign a contract, nor does it add hidden fees or taxes on top of the base price.

Pros

  • Free Business WiFi is included when purchasing Gigabit internet.
  • There are no annual contracts, hidden fees or added phone taxes.

Cons

  • Other services must be bundled to receive a discount.
  • Many features usually included in business bundles are sold separately.

Spectrum Business Internet Features

Spectrum Business Connect With RingCentralThis all-in-one app allows employees to work from anywhere.
Business WiFiConnect your guests to fast and reliable internet via Spectrum’s business WiFi.
Wireless Internet BackupKeep your business going, even during an outage.
Business packagesInternet, phone and TV bundles are available at discounted rates.
No annual contractsMonth-to-month contracts allow business customers to change or cancel their plans without worrying about extra fees.
Competitor contract buyoutsUp to $1,000 in credit can be used to buy out a contract from a competitor if a business customer chooses to terminate its contract early.

Spectrum Business Connect With RingCentral

Designed to keep business customers and their employees connected through one central platform, Spectrum Business Connect with RingCentral is an all-in-one app that makes calling, texting, video conferencing and other methods of communication easy to use. We liked that employees can easily access all their communication tools in one centralized place, an offering we didn’t find with other business internet service providers we reviewed.

We also liked that the Online Admin portal helps keep track of the app usage, giving supervisors access to data analytics to understand which users are using the app the most and for better performance monitoring. In addition, a dedicated phone number can be used across multiple devices, providing a single point of contact for customers.

Spectrum Business Connect can be used with your existing phone hardware or as a softphone app. When bundled with Spectrum Business Internet, this service costs only $19.99 per month for 12 months.

Did you know?Did you know?: We’ve evaluated some of the best business phone systems on the market, including a RingCentral review. Check it out to see if RIngCentral could benefit your business.

Business WiFi

Adding secure Business WiFi is simple with Spectrum Business WiFi. For an additional $7.99 per month for Spectrum Business Internet customers, Business WiFi is perfect to give guests or employees WiFi access on a secure connection. The mobility that WiFi offers is perfect for when employees or guests need to stay connected while moving around in and out of the workplace. We found this especially helpful for business owners that want to effectively manage their workforce of remote or hybrid employees. Should these employees decide to come to the office, they won’t have to limit their network access to an office desk; they’ll have the ability to connect through their own devices. Guests who are visiting the office can also benefit from a separate free WiFi connection that’s included in your Business Internet plan. Note that this is different from Spectrum Business WiFi.

Wireless Internet Backup

Internet and power outages can happen, and they present a serious threat to productivity for remote teams. To keep businesses running smoothly, Spectrum’s Wireless Internet Backup serves as a solution for constant connectivity, a critical feature we looked for in our review of business internet service providers.

In the unfortunate event that a business connection goes down, Spectrum’s Wireless LTE connection will automatically activate and provide up to 8 hours of battery backup. For an additional $20 per month, this add-on will include an LTE backup modem that will keep up to four critical devices connected. This add-on is available to Spectrum Business customers only.

Business Packages

Spectrum is widely known for its business packages, catering to small businesses of all types. Combining high-quality business internet with either Business Voice or Business Connect, Spectrum provides three business packages that could help small businesses save money in the long run. We liked that each plan comes with useful features such as free desktop security, custom email addresses and domain names.

No Annual Contracts

Similar to other providers, Spectrum Business Internet allows its customers to use their services on a month-to-month basis. There’s no need to commit to any service agreements, and there are no cancellation fees or early-termination fees in the event that you want to switch plans or providers. This feature applies to both internet-only plans and bundled plans, which offers flexibility for new business customers. While there is no contract agreement, the prices listed for each plan are valid for only 12 months; prices may be higher after that period.

Competitor Contract Buyouts

Spectrum makes it easy for new business customers to transition from their current internet service provider thanks to its Contract Buyout feature. If a customer wishes to switch providers for its business internet, Spectrum will cover up to $1,000 in early-termination fees from a competing contract, one of the most generous buyout offers around. Provided that the existing contract clearly states “early-termination fee,” business customers should have no issue switching to Spectrum.

Spectrum Business Internet Cost

Excluding the Internet Gig plan, Spectrum’s Business Internet costs are as follows when bundled with phone or TV:

  • 300 Mbps INTERNET:  $49.99 per month for 12 months ($64.99 for internet only)
  • 600 Mbps INTERNET ULTRA: $99.99 per month for 12 months ($114.99 for internet only)
  • 1 Gbps Internet Gig: $164.99 per month

Business customers purchasing the Internet Gig plan will also receive free Business WiFi, which typically carries an additional charge ($7.99 per month) with other plans. Regardless of which Business Internet plan is chosen, customers will get free custom email addresses and domain name registration, a free modem, and free desktop security for the office.

Setup

All business internet plans come with free installation and a free modem. The turnaround time for Spectrum Business Internet to be installed, however, depends on location. Typically, on-site installation can be done within 24 hours, and customers will be able to schedule one-hour appointments at their convenience. Spectrum will even send reminder notifications leading up to the appointment.

Customer Service

For general inquiries regarding business internet, customers can access Spectrum’s Business internet customer service by phone. We liked that customer support is available by phone 24/7 as part of all business packages, which wasn’t the case with some other business internet service providers we reviewed.

Spectrum also offers an online support hub that offers customers a self-guided library of troubleshooting guides and tutorials. This can be useful for simpler fixes that don’t require customer support.

Drawbacks

Spectrum provides a discount only when a Business Internet plan is bundled with either other Business products or Spectrum’s Business Connect. In addition, these bundles come with a 12-month agreement, whereas other internet service providers are month-to-month.

Furthermore, two of the three Spectrum Business Internet plans do not include Wireless Internet Backup and WiFi; these add-ons must be purchased separately. While remote teams may be unaffected and could easily work with the Business Internet provided, it’s critical for employees who work in a hybrid setting or in the office to have Internet Backup in order to keep business-critical operations going. Business customers who want to add WiFi and Internet Backup will need to consider these extra charges.

Methodology

When reviewing business internet providers, we considered some of the features that business owners would need in order to get their business going. Part of that process included extensive research, participating in provider calls and deciding on a best pick case for each of the vendors. Factors such as installation times, internet speeds, business phone services and internet availability were part of the process. For remote teams, we chose Spectrum as the ideal business internet provider.

Spectrum Business Internet FAQ

What is the difference between Spectrum Business and Spectrum Business – Enterprise?

Spectrum Business Internet is geared toward small and midsize businesses that need access to core internet features and add-ons. Spectrum Business – Enterprise is typically used by large-scale businesses that may need a higher-volume solution for numerous locations.

How many devices can you add to Spectrum Business Wireless Internet Backup?

In the case of an internet or power outage, Spectrum offers automatic internet backup for up to four critical devices.

Can I use my own router with Spectrum Business?

Spectrum Business customers can use their own router for their Spectrum Business Internet. They can also use a preconfigured WiFi router from Spectrum for a monthly fee.

Overall Value

We recommend Spectrum Business Internet for …

  • Remote and hybrid teams.
  • Small business owners working from home

We do not recommend Spectrum Business Internet for …

  • Small brick-and-mortar businesses.
  • Startups that operate primarily in person.
Spectrum logo

Spectrum Business Internet

The Verdict

For businesses that operate on a hybrid or remote work model, SpectrumⓇ offers many features and add-ons that can help keep employees connected and productive. In addition to its all-in-one app, Spectrum Business provides flexible internet plans for remote teams and can even offer business bundles and contract buyouts.

Vivian  Nguyen
Vivian Nguyen
Business News Daily Contributing Writer
Vivian Nguyen is a copywriter with over five years of experience creating written content for the gaming industry. Some of their most prominent works include feature articles and marketing copy for creative campaigns. In addition, they've worked with professionals in the education sector to provide resources for students and teachers looking to pursue a career in video games. Besides video games, Vivian has written about various topics in broadband technology, including but not limited to internet providers and visual media.