Snapchat is often thought of as a user-to-user social media platform, and many businesses neglect to consider it as part of their social media marketing strategy. Despite this conventional wisdom, Snapchat offers brands a unique opportunity to connect directly with their audience in a number of fun and personable ways. If your target audience uses Snapchat, develop a strategy around the platform that promotes your brand. This guide will give you all the tools and information you need to do so successfully.
Launched in 2011, Snapchat is a social media app that allows users to send short, temporary photos, videos and chats that disappear after a short amount of time — typically mere seconds. Snapchat also offers interactive features like Snap Maps, which allow you to view the locations of your friends; Stories, which live on your profile for 24 hours; Bitmoji avatars; and a Discovery tab for finding new content.
Today, Snapchat boasts more than 406 million daily active users. According to DataReportal, a majority of those users are between the ages of 18 and 34, which makes the platform an ideal place for brands that primarily target Gen Z and Millennial users.
You need to create an account to use Snapchat. Registration can only be done on a mobile device.
First, download the app. From there, the onscreen directions will prompt you to add your birthday, choose a username, enter your email address, and start adding friends from your phone’s contacts list.
To set up a Snapchat Business account, follow the steps above, then set up an account with Ads Manager here.
When signing up for Snapchat Ads Manager with a business account, you’ll only need to fill out a few simple fields. However, you will need to provide a payment method before you proceed. Image source: Snapchat
Complete the following steps to create your business account:
Snapchat is often thought of as a user-to-user platform, but that’s not necessarily the case. Businesses can use Snapchat to engage their audiences on a personal level, giving them a close-up view of the brand and injecting some new personality into their marketing strategy.
Now that you’ve signed up for an account, it’s time to navigate the opening screen. When you first open the app, the screen defaults to a standard back-facing camera setting. On this screen, you can turn the camera into “night mode,” turn the flash on and off, flip the camera around, search nearby snaps, and go to your profile.
To take a photo, press the bottom circular button. Press and hold the button to take a video. Once you take a photo, you can adjust how long the picture will last (from one to 60 seconds) when it is sent to a friend. Before you send your Snap, you can edit your photo by adding emoji stickers, filters, links or text.
You can also save your photo to your memories before you send it out. Once you’re ready to send the photo or video, you can decide which friends see it or if you want to add it to your Snap Story, a feature discussed in depth later in this guide.
Snapchat is an unconventional social network in that it doesn’t allow users to customize an extensive profile. However, it does offer space for users to provide some information about themselves, such as a bitmoji and username.
At the default screen, the ghost or bitmoji in the left-hand corner leads to your profile. Here, you can view your Snapchat score, which is the total number of Snaps you’ve sent and received. On your profile is a yellow square, which is generated into a QR code. Rather than searching for a user manually, a user can focus their Snapchat camera on another user’s code to add them without typing their name.
There are several ways to interact with other Snapchat users. Unlike with most social networks, these interactions are all private, except for the Stories feature.
Post a photo or video to your Snapchat Story and it will remain on your profile for 24 hours. A Story is a great way to show your audience the daily operations of your business. It gives potential customers an idea of what an average day at your workplace is like. In addition, it gives your employees an opportunity to express their personalities.
You’ll be able to see which and how many users view your story, which allows you to gather demographic data about your audience and determine whether or not your target customers are engaged with your content. You can also A/B test different types of content to see which is more effective at soliciting a response from your target audience.
In addition, Snapchat supports Live Stories, which allow you to livestream content to your followers in real time. These allow users “who are at the same event or a specific location to contribute Snaps to the same community narrative,” Snapchat announced in a release. This can be especially useful for brands when attending live events or offering time-limited promotions
Location services should be turned on if you want to contribute to Live Stories. For instance, major cities, including Los Angeles and New York City, have their own Live Stories that are always ongoing. These can also be oriented around a specific event, such as the Super Bowl or the Oscars.
There are many ways to advertise on Snapchat, including Snap Ads and sponsored lenses. Major brands like Vans, Coca-Cola and JPMorgan Chase & Co. have used Snapchat for marketing campaigns.
Snap Ads are full-screen vertical videos that can be up to three minutes long. Some offer an interactive element, such as a call to action to visit a specific link. A Snap Ad should provide information about your company and what its products and/or services are.
Gatorade, for instance, once featured an 8-bit tennis game that celebrated Serena Williams’ 23rd Grand Slam victory. For more creative guidance and development, check out the company’s guide to Snap Ad attachments. The possibilities are endless.
Sponsored lenses are interactive tools you can use to promote your business in a fun way for users to engage with. Filters are applied after a video or picture is taken, prior to sending to friend(s) and/or adding to a Snap Story. Lenses have special facial recognition technology, which allows users to become dogs, pretend to be Santa Claus, turn into demons, wear flower crowns, and even puke rainbows through the app. It happens in three steps: it detects a user’s face, reacts to the user’s expression (like sticking a tongue out or queuing music), and creates the final product.
If your company sells cars, for example, your sponsored lens could have a user driving a new car with a Little Trees air freshener. The company says this product is their most popular, driving on average three times higher brand awareness than mobile norms and two times lift in purchase intent.
Snapchat Discover acts as a news feed that allows users to view content created by prominent media organizations like Vice, Cosmopolitan and ESPN. Similar to the Stories feature, Discover Stories compile both audio-video and photo content that links to articles and graphics through a Pinterest-like dashboard.
In 2018, Snapchat launched its own merchandise store that lives inside Snapchat Discover. In the Snap Store, users can buy items such as a dancing hot dog plush doll and a streak hat. Currently, the store only features Snapchat items. However, in the future it could serve as an in-app commerce platform for other brands, which would be big for small businesses.
While brands do have the opportunity to advertise within Discover Stories, the costs are often out of reach for many small business owners.
Now that you understand the basics of Snapchat, here are a few tips and tricks to use the app to your brand’s advantage.
Snapchat used to offer sponsored geofilters for businesses, which were an effective way to market to local customers. However, the platform stopped offering sponsored geofilters recently, so making the most of the marketing and advertising tactics listed above is now your best way to reach customers on the platform.