The Best Remote PC Access Software of 2023

RemotePC also offers RemotePC HelpDesk, a solution specifically designed for IT administrators and managed service providers. Among the features RemotePC HelpDesk offers include the ability to support customers with single sign-on, chat-based communication, file transfer capabilities, screen sharing, a performance viewer, multi-monitor display support, and the option to record helpdesk sessions. Additionally, technicians can provide remote support for mobile-specific issues on both iOS and Android devices, all from the convenience of any web browser on a PC, Mac, or iOS or Android mobile device.

RemotePC is available via a variety of competitively priced software plans, most of which allow an unlimited number of user licenses for access to 10 or more computers. The SOHO (small office and home office) plan is designed for small businesses with a few employees who work both remotely and in the office throughout the week. This package includes unlimited user licenses, unlimited concurrent sessions and access to five to 10 computers. The Consumer plan is the most affordable option, starting at $4.97 per month, and the highest package, the Enterprise plan, is priced at $37.47 per month.

With Wrike’s remote collaboration features, users can use the platform like a project management system and expedite processes so businesses can streamline operations. Wrike offers personal and team work schedules and the ability to tag teammates in comments for collaboration. The solution features a useful file and video proofing tool, visual markup tools and multistage approvals. Wrike’s interactive Gantt charts also make it easy for users to schedule tasks, manage deadlines with drag-and-drop tools and visualize projects.

Wrike has an appealing free plan for unlimited users, with numerous project templates and mobile app access. There are also paid Professional, Business, Enterprise and Pinnacle packages to suit different business sizes and needs. Users can also connect to more than 400 integrations and build a custom solution.

Wrike recently unveiled a new work management platform called Wrike Lightspeed, which offers new capabilities designed to increase employee productivity. The platform features artificial intelligence (AI) capabilities and a sleek, modern design for a streamlined user experience. Wrike Lightspeed focuses on being scalable and versatile, offering an intuitive interface and allowing users to customize their homepage with widgets to manage tasks and streamline their workflow. Users can see incoming emails, view projects in a calendar, table, Gantt, board or analytical view, and collaborate companywide with features such as space workflows.

Splashtop lets you share your desktops through a web browser, transfer files and chat during remote sessions. Users can also access remote microphones and enjoy HD-quality video and audio. With 4K streaming up to 60 fps and iMac Pro Retina 5K streaming, Splashtop can support powerful programs for graphic design, video editing and 3D animation.

For added security, users can take advantage of  Splashtop Antivirus powered by Bitdefender, an add-on service. The anti-malware and antivirus security capability offers users a better way to protect their devices, particularly when securing endpoints and enabling secure remote access. This technology is beneficial for MSPs and IT teams as they work to safeguard their users across multiple devices.

In addition, Splashtop acquired Foxpass, a cloud-based service provider that uses password-less mechanisms to prevent password sharing that could lead to data leaks. This allows Spalshtop to provide enhanced security via Foxpass’s scalable identity-centric security platform.

Splashtop is also compatible with Syncro, a platform renowned for its professional services automation and remote monitoring functionalities, via its new Team plan. This enhancement means Syncro partners can now leverage advanced Splashtop features, such as convenient remote support to clients through a single click on the Syncro interface, facilitating uninterrupted problem-solving capabilities and increased access. The plan also boasts support for multiple screens and amplifies rapid remote access through end-user licenses, empowering clients to operate from any location remotely.

Splashpoint’s pricing starts at $5 per month. The Business Access Solo plan is designed for individual users and works well for freelancers who need regular access to an unattended computer. The solution’s most popular plan, Business Access Pro, is $8.25 per month and includes everything a small business needs – with the exception of single sign-on, which is only available with the Enterprise plan.

Zoho also offers an integration with Zia, an AI-powered platform utilized in ChatGPT. This platform enables technicians to use natural language processing to analyze customer inquiries, provide instant responses, and suggest relevant solutions.

Zoho Assist’s new Remote Audio feature enhances support by helping in troubleshooting audio issues, such as muffled or distorted sound, ensuring a smooth experience for both support technicians and clients. This tool allows technicians to listen to audio from clients’ remote devices and facilitate diagnosis, configuration adjustments and detailed guidance. Remote Audio’s user-friendly interface allows technicians to access and assess audio settings across different platforms.

Zoho Assist’s remote access plans come in three options and vary significantly in features and pricing, from $10 to $24 per monthly user. The two plans for unattended access grant unlimited technician access to 25 unattended computers starting at $10 per month, but some small businesses and individuals may find the free plan works great for them. Zoho Assist’s free plan allows access to five computers and includes some basic features that work great for smaller operations.

Freshdesk also helps users tailor their solution with a multitude of helpful features, including the ability to access a shared inbox for multiple agents. You can also manage your staff through features like service tasks and groups, scheduling dashboards and time tracking. The automated functions, like dispatching and assigning tickets, sending out email notifications and omni-routing emails, removes painstaking tasks from employee responsibilities.

Freshdesk plans are available in four pricing tiers for Support Desk products, billed annually per monthly user and ranging from free to $79. The Pro and Enterprise plans are well-suited to business use and include all the features most businesses need. Freshdesk’s three omnichannel plans are also billed annually per monthly user and range from $29 to $99. Notably, Freshdesk offers a 21-day free trial, which is significantly longer than most remote access software solutions.

Users can submit tickets through a portal or by sending an email. Integrations with Slack and Microsoft Teams let team members submit tickets directly from their messaging solutions. Customizations also allow admins to set triggers for automation, add branding elements and define team member access levels.

In addition, GoTo Resolve’s proactive device monitoring tools automatically detect and address device issues before they escalate. The tools also offer endpoint protection software management, enabling easy management and monitoring of antivirus software through a user-friendly dashboard. Users can request status updates, initiate scans and view lists of threats. Additionally, GoTo Resolve’s automated patch management ensures Windows patches are automatically deployed to keep software up-to-date and protected against threats, without disrupting user workflows.

GoTo Resolve’s Mobile Device Management (MDM) solution makes it easier than ever to conduct business remotely. For companies that have employees working from their mobile devices, this MDM solution facilitates setup, manages personal and company-owned devices, and secures data all at once.  The MDM solution is available as an add-on to GoTo Resolves’ standard remote software, or as a standalone solution. GoTo Resolve’s MDM solution supports all major operating systems, enforces data protection through disk encryption, simplifies configurations, and more.

GoTo recently released several updates to the Resolve software that are designed to increase productivity and growth for businesses while keeping things simple and secure. Key upgrades include stronger security in Resolve, smooth integration with Logitech devices and AI-driven automation, which are designed to make tasks easier and enhance the customer experience.

We also are impressed with the integration options available. For example, integration with Zendesk helps GoTo Resolve users launch remote support sessions and track all of the necessary session information using the same Zendesk ticket. In addition, the integration with Google Translate makes it easier to offer multilingual support in real time to customers.

ConnectWise has partnered with Evo Security to provide security solutions explicitly made for Managed Service Providers (MSPs). One of its products, Evo Elevated Access, ensures security for end-users and MSPs by eliminating password-sharing and multifactor authentication code-sharing among technicians and administrators. It removes the need for third-party password rotation tools while still tracking activity. Using Evo’s Partner Identity Cloud service, MSPs have access to a centralized hub of identity and access management tools, including unified directory services and multifactor authentication. The security provided by Evo’s many built-in programs will help protect ConnectWise end-users from cyberattacks and data leaks.

ConnectWise Controls offers more than 100 integrations and allows connections to third-party apps like Zendesk and Microsoft Outlook. Users can also utilize advanced reporting, diagnostics, automation options and VoIP for business. Each plan includes security features and can be paid annually or monthly. Packages for remote support and unattended access range from $27 to $52 per month. An agent-based, access-only option, priced at $30 per month for 25 agents, is a popular option for many businesses.

TeamViewer comes in three plans with varying features, seats and sessions. The basic Business License plan allows one user access to up to 200 devices for $38.90 per month, billed annually. The middle-tier Premium License plan, which includes 15 seats, allows access to up to 300 devices for $112.90 per month, billed annually. The top package, Corporate License, includes 30 seats and allows access to up to 500 devices for $222.90 per month, billed annually.

Impero can support a variety of devices and manage large-scale business. The solution works with Windows, Mac, Linux, iOS and Android, along with all major browsers. Impero also supports specialized machines like medical devices.

The three cloud packages all have the same features; pricing depends on the number of devices you need access to. For example, access for 5-49 devices means you’ll pay between $33 and $27 per year per device (the price decreases the more devices you have). On-premises solutions require custom pricing based on the amount of devices and users.

EasyVista’s product packages are available in three plans with significant differences in terms of basic features. The middle-tier Professional plan is where you’ll find key IT support features, including remote control, unattended access, service bots, risk assessment and project management. With available module add-ons for many other features, EasyVista is a highly customizable support platform designed to help technicians provide sophisticated support for the most complex IT problems.