The Best Remote PC Access Software of 2021

RemotePC is a secure remote access and control tool with effective features that stand out for small business owners and their employees. It's easy to install and simple to use, making it a great fit for small businesses and individuals without access to dedicated IT staff. The convenient web access feature ensures that you and your team can access your remote computers and data from any web browser, no matter where your business takes you.

The majority of the remote access plans allow an unlimited number of user licenses for access to 10 or more computers. This level of open access is one of the reasons RemotePC stands out in a competitive field. Its SOHO (small office and home office) plan is perfectly catered to small businesses with a few employees who work both from the office and remotely throughout the week.

With the exception of the consumer-level plan, pricing for RemotePC's four remote access plans is largely based on the number of accessible computers, with some additional features for large teams and enterprises. Pricing ranges from $4.97 per month for the Consumer plan to $37.47 for the Enterprise plan with access to 100 computers. RemotePC also has the separate HelpDesk remote support tool, which is currently available for $4.16 per month for the first year and included for free with all Team and Enterprise remote access plans.

Splashtop Business Access is an easy-to-use unattended access solution with HD-quality video and sound. It has a solid selection of collaborative features and integrations with popular business software that makes it an excellent choice for companies with hybrid-remote employees and hot-desk office setups. Splashtop also works well on iOS and Android mobile apps, which are supported with every plan.

Splashtop is unique in its ability to provide multiple users with access to the same unattended computers at the same time. This collaborative feature is an incredibly useful tool to let employees in different locations prepare for a presentation together, as if they're at the same desk pulling from the same data. The ability to view multiple monitors simultaneously also helps ensure as seamless a transition from a traditional office to a home office as possible.

Splashtop has four annual plans geared toward businesses of all sizes. Pricing starts at $5 per month for the limited Business Access Solo plan for individual users, which is a great fit for freelancers who need regular access to an unattended computer. Its most popular plan, Business Access Pro, costs $8.25 per month and includes just about everything a small business would want to see – with the exception of single sign-on, which you can find with its enterprise options.

ConnectWise Control is a scalable remote access and support solution with custom security features, above-average communication tools and multi-device functionality. The software provides individuals, remote workers, and IT teams with immediate and secure access to unattended computers wherever there's a strong internet connection. ConnectWise separates itself as one of the more flexible remote access companies in features, terms and pricing.

Advanced features such as the View premium extension allow technicians access to a customer's mobile phone camera through a browser-based livestream session to troubleshoot issues more effectively. This same feature is useful for collaboration with hybrid-remote employees working from different locations, making them feel like they're at the same desk. ConnectWise extends communication flexibility with VoIP audio for meetings in addition to access and support sessions for companies or teams that depend on VoIP phone systems.

ConnectWise Control offers three software packages differentiated by their features and session limits. The pricing ranges from $24 to $49 per month, with annual and monthly billing options. It also offers a stand-alone plan for unattended access that starts at $30 per month for 25 agents. This is an excellent option for small businesses with hybrid-remote employees who need regular access to their office computers' data.

Zoho Assist is a cloud-based remote access and control solution that streamlines customer service and supports employees when they're out of the office. While both core functions of remote support and unattended access are available from the same user dashboard, they are different products in terms of pricing. For companies searching for both features in one package, with perhaps a slightly stronger emphasis on the customer support side, Zoho Assist is an ideal solution.

As a customer service support tool, Zoho Assist is designed to be incorporated into existing systems and processes. That means it works seamlessly with other popular business tools, including Google Workspace, Jira, Zendesk, and Zoho's more than 45 other integrated applications. Communication tools such as Slack are also available, alongside text, voice, and video chat to make remote support sessions as effective as possible.

Zoho Assist offers three plans for remote support that vary substantially in features and range in price from $10 to $24 per monthly user. It also offers two plans for unattended access that grant unlimited technicians access to 25 unattended computers, starting at $10 per month. Some small businesses and individuals may even find the free plan – with access to five computers along with some other basic features – to be more than adequate.

Freshdesk is an AI-powered omnichannel platform that helps businesses provide smarter customer service and collaborative customer success. This all-in-one customer service platform solves unique challenges by meeting customers wherever they are through modern communication on the web, mobile devices, WhatsApp and more. Freshdesk helps lighten the workload with chatbots powered by Freddy AI, which can understand customer intent and automate routine workflows when resolving an issue.

Freshdesk makes ticketing easier with intelligent assignments based on a team member's current workload or skill level, or by utilizing a round-robin method. You can set time- and event-triggered automation to handle repetitive helpdesk tasks and free up time for you and your team to serve your customers with a more human touch. The program also makes collaboration and teamwork easier with the abilities to share ownership of tickets, split tickets into smaller tasks, and link similar issues together to ensure the subject matter experts can handle the issue efficiently.

TeamViewer is an integrated remote access, control and support solution for all connectivity needs. It functions on every major computer and mobile operating system, including Windows, macOS, Android and iOS. As an easy-to-use remote access tool, it supports basic file sharing, wake-on-LAN, remote printing, black screen for private sessions, mobile-to-mobile connections, and video conferencing.

TeamViewer's exceptional multi-device support goes far beyond the average consumer's home computers and smartphones. It also supports connections to servers, augmented reality devices, and commercial-grade machines anywhere there's an internet connection. In fact, TeamViewer blows the competition away by supporting 127 manufacturers for mobile devices, operating systems and IoT devices in use today across a variety of industries.

GoToAssist is a powerful solution for unattended computer access with unlimited live end-user support through one powerful platform. A single agent account includes access to up to 10,000 unattended computers, making it a cost-effective solution for IT service companies and large businesses with GoToAssist is a powerful solution for unattended computer access with unlimited live end-user support through one powerful platform. A single agent account includes access to up to 10,000 unattended computers, making it a cost-effective solution for IT service companies and large businesses with remote teams. Providing support with GoToAssist is quick and easy from a web browser, allowing users to join a session with a key or link.

Starting a remote support session from a web browser is as easy as logging in to your account and inviting a user to join your session with a link or support key. From there, screensharing and other diagnostic tools are readily accessible to help you troubleshoot the issue efficiently. The customer isn't required to install any software or perform any complex tasks like with some other software, which can be difficult to accomplish when experiencing a technical issue.

GoToAssist has very simple pricing based on the number of agents, with annual and monthly billing options starting at $55 per month (billed annually for a single agent). If you want the mobile add-on, you'll have to pay an additional $20 per month per agent. This feature adds a remote view for Android and iOS, as well as remote control functionality for Android.

Starting a remote support session from a web browser is as easy as logging in to your account and inviting a user to join your session with a link or support key. From there, screensharing and other diagnostic tools are readily accessible to help you troubleshoot the issue efficiently. The customer isn't required to install any software or perform any complex tasks like with some other software, which can be difficult to accomplish when experiencing a technical issue.

GoToAssist has very simple pricing based on the number of agents, with annual and monthly billing options starting at $55 per month (billed annually for a single agent). If you want the mobile add-on, you'll have to pay an additional $20 per month per agent. This feature adds a remote view for Android and iOS, as well as remote control functionality for Android.

Wrike (now part of Citrix) is a collaborative work management platform with 360-degree visibility, cross-department collaboration and efficient automation tools. While it's not a pure remote access and control solution like most other products we've reviewed in this category, it is an incredibly helpful tool for ensuring remote workers have access to the data they need to work and collaborate effectively. Wrike's variety of plans for every team allows businesses of all sizes to build the right solution for their needs.

Wrike's work management software helps remote teams and employees come together and collaborate through a cloud-based digital workspace. All details and discussions become part of your centralized data, always up to date and easily accessible. Your team can personalize priorities, share progress with stakeholders, and automatically visualize their work with custom and preconfigured templates, cutting down on emails by as much as 90%, according to Wrike.

Netop provides secure remote access, classroom management, and live chat solutions for a variety of businesses and IT environments. Thanks to features such as advanced logging, multifactor authentication, and user-based permissions, it excels at satisfying any compliance standard, including PCI, ISO 27002 and HIPAA. Netop Remote Control, available as a cloud or on-premises solution, is a feature-rich and cost-effective way to solve customer issues quickly.

The system centralizes user information across a broad range of devices in a single network or multiple network segments, or when connected over the internet. Netop also integrates with directory systems and services, making user management across large groups more efficient. The software's audit logs provide necessary oversight of all remote activity for compliance.

Goverlan Reach is a highly secure platform for remote IT support, designed with small businesses and enterprises in mind. It has a range of features to increase ticket close rates and improve customer service efficiency. It also excels with on-demand unattended access, stringent compliance mandates and behind-the-scenes IT support.

Goverlan complies with various regulations imposed on government agencies, healthcare organizations, and financial institutions as a result of its focus on security. Its on-premises implementation is bolstered with the use of one-time passwords, detailed audits of operator actions, AES 256-bit end-to-end encryption, and enterprise-class authentication. As part of the most recent update in Goverlan Reach 10, it added complete remote system management for macOS and new tools to remove lag and jitter when supporting multi-4K monitors.