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Best Document Management Software and Systems 2016

We know that businesses have diverse document management needs. We researched and reviewed dozens of document management systems and came up with the ones we think are best for a variety of business types. Here is a roundup of our top picks and an explanation of how we chose them.

Not sure you know enough about choosing a document management system yet? See what experts advise in our Document Management System Buying Guide, and then head back here to see our best picks again.

PinPoint has everything small businesses need in a document management system. PinPoint has a self-hosted system that's compatible with Windows and Mac computers, and a cloud-based solution that requires no server installation or maintenance. Both systems are easy to use and have the exact same functionality and features. Go here for a full review of the PinPoint document management system.

Editor's note: Looking for a document management system for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site BuyerZone provide you with information from a variety of vendors for free:

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Dokmee Cloud is an affordable document management system that's available in five different price plans, including one that's free. The paid plans, which differ in the amount of storage available, range in price from $19.95 to $89.95 per month for one user. Additional users are $10 each per month. While it doesn't have all of the features some of its higher-priced competitors offer, it does include most of the more valuable ones, including mobile access, security restrictions and an easy-to-understand filing structure. Go here for a full review of the Dokmee Online document management system.

FileHold's self-hosted document management system is valuable to businesses using Windows computers because it has the same file structure and look as Windows Explorer. This makes the system easy to use for employees already used to this type of setup. It's simple to file documents away and even easier to search for them when needed. In addition, FileHold offers nearly every feature businesses need from a document management system, including collaboration tools, multiple remote-access options and numerous security restrictions. Go here for a full review of the FileHold self-hosted document management system.

LogicalDOC is one of a few high-functioning, self-hosted document management systems that work with Mac computers. The system runs via Web browsers, which makes it compatible with not just Macs but any type of computer. The system has an easy-to-use filing structure and a highly sophisticated search function that allows you to find documents based on not only their locations or titles, but also their content. In addition, LogicalDOC offers mobile access, and check-in and check-out tools. Go here for a full review of the LogicalDOC self-hosted document management system.

eFileCabinet Online is a cloud-based solution that allows remote employees to log in from any computer with Internet access and have the exact same functionality as they do when working from inside the office. eFileCabinet Online also has a sophisticated mobile app that provides access to every stored file. The system uses a traditional cabinet/folder filing structure and provides several ways to search for documents. eFileCabinet Online is available in three different pricing plans, which vary in the features and amount of storage included. Go here for a full review of the eFileCabinet Online document management system.

To determine the best document management systems, we started with a pool that included all of the vendors on the list below. After some preliminary research, including looking at other best-picks lists and researching each system, we interviewed small business owners and discovered additional vendors to add to our list.

We ultimately settled on 17 document management systems to seriously consider as best picks: Agiloft, Contentverse, Content Central, Doccept, docSTAR, DocuWare, Dokmee, eFileCabinet, FileCenter Pro, FileHold, Laserfiche, LogicalDOC, M-Files, PaperPort, PinPoint, Speedy Organizer and Zoho Docs. (See the full list of document management systems and their websites below.)

Next, we researched each provider by investigating its services, watching tutorials and how-to videos, testing out the system when possible and reading user comments. We also considered the pricing that was listed on these services' websites. After narrowing down the list to 11 final contenders, we contacted each company's customer-service department by phone, or live chat if possible, and posed as new business owners in order to gauge the type of support each provider offered.

Our process involves putting ourselves in the mind-set of a small business owner and gathering the data that would be readily available to such an individual. We perform all of our research by visiting company websites, making calls to customer service, testing out free trials when possible and interviewing real users.

In all, we analyzed each service based on the following factors:

  • Ease of use
  • On-premises or cloud-hosted
  • File cabinet structure
  • Search capabilities
  • Scanning options
  • Editing abilities
  • Collaboration tools
  • Security measures
  • Integration options
  • Workflow abilities
  • Mobile access
  • Customer service
  • Cost

Here is a full list of document management systems and software, and a summary of what each company claims to offer. This alphabetical list also includes our best picks.

Agiloft — Agiloft is available as a cloud-based or self-hosted system. It offers features such as full text search of documents and their attached files, a graphical workflow editor, document-revision tracking with check-in and check-out control, full audit trails and email integration. agiloft.com/document-management.htm

Alfresco One — Alfresco One is a hybrid cloud enterprise content management platform that manages and synchronizes content across cloud and on-premises repositories. The system's mobile platforms and application integration allow users to collaborate on content wherever and however they work. Alfresco One offers customizable search capabilities that connect users to relevant files, sites and people. Integrated analytics improve discovery by surfacing content and interactions, and help identify stale assets to archive. The average customer deployment includes more than 100 million documents and supports thousands of users. alfresco.com

Box — Box is a cloud platform that allows businesses to securely store, share and manage all of their company files. With this system, small businesses can collaborate on any kind of document or media file. It supports more than 200 file types, including PowerPoint, spreadsheet, PDF, image, video and audio files. Box allows you to organize files using a familiar structure that's easily tailored and lets you invite co-workers to view folders and customize their level of access. box.com

Cabinet — Cabinet SAFE is a completely paperless document management solution. The system is available as licensed software either installed on your server or hosted in Cabinet's secure, private cloud. Both versions are configured with each installation, creating a tailored solution for all organizations. The SAFE document management system is more than a "virtual filing cabinet." It lets you access and use any document, anywhere, anytime. The software integrates directly with a wide variety of third-party programs, including accounting software, email clients and customer relationship management suites. cabinetpaperless.com

Content Central — Ademero's Content Central is browser-based and can be installed in your office or accessed via the cloud. The system can capture documents and content from hundreds of sources, including desktop scanners, multifunction copiers, fax devices, email accounts and network folders. Content Central converts scanned images into fully searchable PDF files, and all documents can be retrieved using content keywords and other index information based on the type of document. Integrated email and fax tools allow you and your team to distribute documents without requiring external software. The system's workflow engine can manage your information behind the scenes based on system events or schedules. Content Central integrates with many popular programs, from accounting software, to project management applications, to Microsoft Office. ademero.com

Contentverse — Computhink's Contentverseis made for companies of all sizes. The system stores all contents in a digital file cabinet and allows you to retrieve any file quickly, even if you remember just a sliver of its name or contents. The system lets you view more than 400 file types, regardless of whether you have the native app on your computer. The company's conversion team can even scan all of your company's existing paper documents into the system for you. The software is compatible with all mobile devices and integrates with Microsoft Office. contentverse.com

DEVONthink Pro Office — DEVONtechnologies' DEVONthink Pro Office is Mac-exclusive, but it lets you share data with both Mac and PC users. This system keeps all information in one easy-to-back-up database, and presents it to you in a variety of ways optimized for your work style. The software automatically files new documents for you based on how you filed similar documents. The advanced search function retrieves the documents you need for your task, while smart groups present related files together. With DEVONthink, you can view all of your data in one place and write in a rich-text editor. devontechnologies.com

DigitalDrawer — AscendoSoft's DigitalDrawer is an on-premises, secure digital filing software. Businesses use it to electronically store, organize, find and manage documents. The software is typically used in various small and medium-size businesses, such as retail, manufacturing, real estate, car dealerships and education. digitaldrawer.net

Doccept — Doccept is a multiuser system that allows organizations to streamline business processes. The system uses the latest Java and Web technologies, which makes it a cross-platform-enabled application. Doccept can be accessed over a local area network or the broader Internet. It doesn't require any client-level installation. The system is mobile-friendly and can be used on both iOS and Android tablets. Doccept allows for unlimited documents, folders, workflows, document metadata properties, document types, roles, groups and users. doccept.com

DocPoint — DocPoint Professional Edition is a document and imaging management solution for small businesses that deal with large volumes of paper documents, computer-generated files and email correspondence. The software is installed on the organizational server, and each workstation is securely connected to the server. DocPoint adapts to meet multidepartmental needs while allowing users to maintain established and preferred procedures. It can capture a large volume of information, as well as retrieve documents and records quickly. docpoint.biz

docSTAR — docSTAR's document management system is available as self-hosted software or a cloud-based solution. The service offers specific solutions for a variety of industries, including insurance, financial services, health care, real estate/property management, manufacturing, legal, nonprofit, education, banking and financial institutions, and the public sector. docstar.com

Docsvault — Docsvault is a complete document management solution that allows you to capture, centralize, manage and secure all of your paper documents, electronic files and emails. The system allows you to access data outside your office using any Web browser or Android and iOS mobile device. The software features electronic document workflows, version control, document profiling and tagging, audit trails and email notifications. docsvault.com

Document Locator— Document Locator is available as an on-premises or cloud-based document management system. Version control, document workflow, paperless scanning, email management and a full complement of document control features are included in the system. The software is built right into Microsoft Windows Explorer and Microsoft Office. documentlocator.com

DocumentMall — Ricoh's cloud-based DocumentMall offers features such as full text search, document type indexing, auditing, check-in and check-out options, and workflow capabilities. You can access documents whenever and wherever you need them using PCs, BlackBerrys, iPhones and iPads. documentmall.com

DocuPhase — DocuPhase’s document management software features full-text search, automated document routing and auto-indexing. The system links to your existing business software and applications, which means your documents and records are updated once and then pushed to your other databases and systems. Included with the document management system is a "lite" version of DocuPhase’s Workflow Automation software, which allows for document routing and workflows. docuphase.com/document-management-software

DocuShare — Xerox's DocuShare is a cloud-based or self-hosted system that is offered in a variety of versions. Designed specifically for small businesses, DocuShare Express automatically indexes document content and properties for easy search and retrieval. With this system, employees can review the latest versions of materials 24/7, from a Web browser in any location. docushare.xerox.com

DocuVantage — DocuVantage's cloud-based system includes document capture, imaging, archiving, optical character recognition, full-text search, annotation, redaction, collaboration and version control. DocuVantage has four different service plans, each of which includes 1GB of storage per user. The system can store a wide range of document types, including scanned images of paper documents, contractual documents, word-processing files, graphics files, marketing files, spreadsheets, PDF files, text files, photographs, customer service records, maintenance records, product development records, patents, patient records, engineering drawings, legal records, student transcripts, accounting records and material safety data sheets docuvantage.com

DocuWare — DocuWare can be hosted on your own server or in the cloud. Paper or digital documents arrive in electronic baskets that mimic the inbox on your desk. You can sort, organize, staple or clip them together, and add notes, comments, signatures and stamps before the documents are filed away in digital file cabinets. DocuWare's indexing features work to automatically ensure all document types are filed away in the right place. docuware.com

*Dokmee — Dokmee was our pick for the best document management system for businesses on a budget. Dokmee has multiple editions targeted to companies of all sizes. It can run in a Windows-based Intranet network, as a Web-hosted system or as a software-as-a-service model. The system is designed for a variety of purposes, including document capture and storage, search and retrieval, and file sharing. You can automatically create folders from index fields and store an unlimited number of files in each folder. You can also index documents and folders for easy search and retrieval. Additional features include email management, an audit log and the ability to annotate. dokmee.com. Read our full review here.

DynaFile — DynaFile's scan-to-cloud software uses metadata properties to index every document added to the system. You can store an unlimited number of documents and access them anytime from your Web browser. DynaFile offers a completely configurable search method to find the documents you are looking for, quickly and easily. The textual search area allows you to define how you want to classify and categorize documents, with as many indexing fields and types as you require. Access permissions can be set for individual users or groups of users, and can be applied to specific types of documents. dynafile.com

eBridge — eBridge is a cloud-based document management system. You can access all the information stored in your electronic filing cabinets via a Web browser. eBridge allows you to attach or import images from any scanner, office copier or multifunction printer. You can search using up to seven key fields, find documents from your mobile device and text search on PDF documents. The system allows for unlimited users, as well as unlimited storage and retrievals. All data includes an audit trail and is encrypted when stored. ebridge.com

eDoc Organizer — eDoc Organizer offers three types of solutions: a cloud edition, which allows secure access to documents from anywhere using any device; an on-premises edition, which allows you to store documents on your computers; and an enterprise edition, which provides secure access from anywhere while still being housed on your corporation's server. Features include optical character recognition, a comprehensive search engine, audit logs and version control. edocorganizer.com

*eFileCabinet — eFileCabinet was our pick for the best document management system for businesses with a remote workforce. It offers a cloud-based and on-premises document management system. The newest edition includes a more user-friendly interface, zonal optical character recognition, Mac OS X compatibility, and new technology for storing, accessing and retrieving documents. Those who use Microsoft Outlook can drag and drop messages and attachments directly from their inboxes into eFileCabinet. The system also integrates with Microsoft Office and Salesforce. efilecabinet.com. Read our full review here.

Enadoc — Enadoc is a cloud-based document management system. Users can create libraries before capturing documents, and then store the documents in the libraries; locate documents by clicking on the tag that contains all the keywords assigned to the documents; and give colleagues permission to access the documents they need. enadoc.com

ensur — DocXcellent's ensur is a commercial-off-the-shelf, Web-based document control and quality management software system. Document version control, workflow, change controls, packaging specifications, standard operating procedures, nonconformance investigations, corrective and preventive actions, training and other quality procedures are swiftly automated by ensur. The software's multilayered security model and comprehensive audit trail keep your documents in the hands of only the people with the proper rights to access them. The software is available as a cloud-based or on-premises solution. docxellent.com

Experdocs — Experdocs is designed to review, organize, collaborate and share electronic files with anyone, anywhere, anytime. With the software, you can manage a variety of file types, including documents, photographs, PDFs, and audio and video files. Experdocs allows users to locate a file based on the metadata attached to the file and by tab/tag groupings defined by the user. In addition, you can share files both inside and outside company firewalls. experdocs.com

FileCenter — Lucion's File Center Pro uses a familiar cabinet/drawer/folder design for organizing files. But FileCenter also provides an Explorer View for those who prefer a traditional Explorer layout. The system can store any kind of Windows file and is fully compatible with most cloud service providers. lucion.com/filecenter-overview.html

*FileHold — FileHold was our pick for the best document management system for businesses using Windows computers. FileHold can support as many users as needed. Its suite of features allows document scanning, capture, indexing, storage, search, versioning and document workflow review and approval. FileHold can be installed locally on your server or in the cloud. Integrated with Microsoft Office, FileHold works on your desktop, browser and mobile device. filehold.com. Read our full review here.

Flight — Canto's Flight is an on-premises or cloud-based digital asset management system that allows you to store, organize, track and repurpose your branded assets, such as photography, videos, rich graphics, 3D imagery, text documents and presentations. With the system, users can create workflows to organize and deliver assets and access content from anywhere and any device. canto.com/flight

FossLook — FossLook is an electronic document management solution that can organize, secure and manage all of your business's documents. Key features include an integrated mail server, customizable document types and folders, document collaboration, workflows, templates for printing documents, and a log of document history and statistics. The system also allows businesses to link documents together and provide specific employees access to certain files and documents. fosslook.com                    

HyperOffice — HyperOffice's document management system allows you to store, organize, search, collaborate and manage access to documents from any Web-enabled PC or Mac. With the software, you can store documents online in a familiar structure, set permissions on who has access to which files, and share documents with colleagues and clients. Added features include version controls, full-text searches and online data backup. hyperoffice.com/document-management-solution

ImageSite — eQuorum's ImageSite is a single source document management system. Installation is simple and typically completed in a few days. The company says the ImageSite Suite includes document management software tailored to your industry and unique business requirements. Using ImageSite – Business Management with Workflow and Lifecycle allows organizations to productively manage all files throughout their life cycles — from creation, to revision, to archive, to destruction. This system also works well with large engineering files like CAD and scanned drawings. equorum.com/products/imagesite-suite-overview

infoRouter — Active Innovations' infoRouter is an on-premises document management software that is fully browser-based. infoRouter includes workflow, document routing, electronic forms, scanning, storage, archiving, indexing and records management modules under a single integrated software suite. inforouter.com

isoTracker — Lennox Hill's isoTracker enables businesses to adopt an automated approach to document management. This Web-based system provides a central repository to store and organize documents. Integrated workflow tools are used to upload, review, approve, check out, modify and access documents from any location in a controlled way. Automatic email notifications ensure that tasks are communicated instantly, while integrated analytics and reports provide information on each document from the time it's created until it's superseded by the next version. lennoxhill.co.uk

Laserfiche — Laserfiche Enterprise Content Management allows organizations to securely manage and share documents, videos, photos and other content. With the system, you can update documents, add document annotations, redact confidential information and change document metadata from a single interface. It includes the ability to add, view and modify document metadata in order to index, search and retrieve documents. laserfiche.com

*LogicalDOC — LogicalDOC was our pick for the best document management system for businesses using Mac computers. LogicalDOC can be hosted on your own server or in the cloud, and can be installed on Windows, Linux and Mac OS X operating systems. It contains a Web-based user interface that allows for file sharing, setting security roles, and finding and auditing enterprise records. Features include full-text indexing, version controls, check-in and check-out functionality, retention policies and incremental backups. logicaldoc.com. Read our full review here.

M-Files — Instead of organizing files based on where they are on your hard drive (i.e., which folder a document resides in), M-Files sorts files based on how they are initially categorized. That means that when you perform a search for a specific receipt, the software will examine every file labeled as a receipt, regardless of whether it is in your designated receipts folder. And if you want to change a file's designation, just edit its metadata within the software, and the file will automatically be sorted into the appropriate category. The system also includes all of the tools you need in a dedicated file-management program. m-files.com

MaxxVault — MaxxVault provides cloud-based and self-hosted electronic document management systems to small, medium and large companies in more than 25 industries. The system can be scaled as needed, from just a few features for a single department to a full-blown, enterprise-wide installation. The system organizes documents based on index criteria and tracks each document's access and activity. maxxvault.com

NetDocuments — NetDocuments offers a suite of tools for document creation, organization and editing. You can organize documents across cabinets, tags, folders, or workspaces. The cloud-based system also lets you conduct full-text enterprise searches, including search analysis, metadata, phrase and proximity searching. netdocuments.com

OnBase — OnBase by Hyland is a flexible document management system you can tailor to meet your business needs and grow with your organization over time. Apart from using it to store, secure and organize your documents, you can access documents anytime, from anywhere, on the device of your choice; review and approve workflow processes online; and keep a full audit trail of your documents. onbase.com

OpenText — OpenText's enterprise content management systems are available on- premises, across mobile devices and in the cloud. OpenText's Content Suite is a set of enterprise content management technologies, including a platform that unites capture, document and records management. It also includes workflow, search and archiving; auto-classification; contract management; and engineering document management. opentext.com

OptiView — Advanced Processing and Imaging's OptiView is a cloud-based document management system that converts paper documents into electronic images that are stored in a secure, centralized electronic filing cabinet. The system allows for easy search and retrieval, including full text search. You can have unlimited filing cabinets and categorize documents by type. Store and link any electronic files (e.g., .doc, .xls, .pdf, .ppt, emails), not just scanned documents. apimg.com

Paperless — Paperless is a simple electronic system that helps you convert your paper files into digital documents, and organizes all of those digital documents and files in one library. Once you've scanned and imported your documents and files, Paperless allows you to input metadata to help you search for your files later. You can sort files into categories and subcategories, and add as many tags as you need to each file. Additional features include the ability to integrate your email program and send documents to employees and clients directly. Paperless is available for both Windows and Mac operating systems. marinersoftware.com/products/paperless

PaperPort — Nuance's PaperPort Professional 14 is a complete solution for scanning, converting, organizing, assembling, and sharing documents and photos on a PC or on the go. The system's All-in-One Searchuses optical character recognition technology to let you easily find scanned PDF documents, and even digital photos, anywhere on your local PC or network. The system includes the Nuance Cloud Connector, which adds connectivity to more than 20 online services. The software is compatible only with Windows computers. nuance.com

PaperTracer — PaperTracer automates workflows by integrating paper and digital documents into a centralized database. The tracking and reporting capabilities simplify audit procedures to support management and regulatory compliance requirements. The system is available in two different versions: PaperTracer Enterprise, which allows you to choose from customizable templates or create your unique integrated solution, and PaperTracer Express, which offers the most commonly needed templates that are the right size for small and medium-size businesses. papertracer.com

*PinPoint — PinPoint was our pick for the best document management system for small businesses overall. PinPoint is a cloud-based or self-hosted system that does not need any workstation installations, and can be run from any PC (Windows 7 or higher), Mac, iPad, iPhone or tablet. The system files documents automatically, allows for batch processing, and gives you the ability to search content and metadata to locate documents and files instantly. PinPoint also integrates with popular applications like Dropbox, Salesforce, Google Drive, OneDrive, SharePoint and QuickBooks. lsspdocs.com/pinpoint-electronic-document-management. Read our full review here.

Radix — Imagetek's Radix is a secure, hosted document management software service that is accessible through a Web browser. All of your content is indexed and can be retrieved through an easy-to-use interface. You can also use your current internal databases and software. imagetek-inc.com/en/record_management/radix/

SearchExpress — The SearchExpress document management software lets you capture, index, route, search and manage your paper and digital documents. The software easily integrates with your existing business applications so you can share data with other applications and view documents from other applications. You can search by typing in a word or phrase, or by highlighting a search word or phrase in your customer relationship management system, enterprise resource planning system or other applications, including Oracle E-Business, Lawson, PeopleSoft and SAP. searchexpress.com

ShareDocs Enterpriser — The ShareDocs Enterpriser document management system lets you create, share, preserve, procure and manage official documents. The system is meant for large/medium or small enterprises, geographically distributed companies and enterprises where critical information is locked away in physical documents. With the system, users can search with a word or phrase included in the title of that document. Because it has a provision for hierarchy-specific access, every component of the organization can access only data permissible to their role. sharedocsdms.com

SmartSearch — Square 9's SmartSearch professional edition is document management software for small to medium-size businesses. With its modular design, the software offers flexibility in both pricing and configuration by allowing organizations to select only the tools needed for their specific business application. All documents are securely deposited in the archives you designate. You dictate permissions and determine who will have access to your files and what can be done with them. square-9.com/document-management-software

Speedy Organizer — Speedy Organizer Enterprise is a complete digital document management system that operates on Windows and Windows Network Servers with up to 200 users. Speedy Organizer automatically applies filing rules to digital documents that already exist in a Windows file folder, as well as when they are being scanned in and created from paper originals. The software allows you to choose where your documents can be stored: on your local computer, on a server, on a network storage device or anywhere in the cloud, including Google Docs and Microsoft OneDrive. speedyorganizer.com

Statistica — The Statistica document management system is a complete and scalable database solution for managing electronic documents. With the system, you can find and access documents, search for content, review and organize files, and edit documents. It includes audit trails and versioning. statsoft.com/Products/STATISTICA/Document-Management-System

Treeno Software — Treeno's enterprise document management software offers several solutions to fit the specific needs of organizations across a wide spectrum of industries, including engineering, automotive, insurance, legal, finance, real estate, education, health care, manufacturing and municipality. The software is available as a cloud-based or on-premises solution. It offers 19 different ways to upload documents into the system, including dragging and dropping electronic files, and bar codes for filing scanned paper documents and scanning paper documents to a user inbox. All files are stored in their native format. Any type of electronic file can be stored and retrieved from Treeno. treenosoftware.com

ViewCenter — ICM's ViewCenter is available as a cloud-based or on-premises system. It lets you add files with the add-document wizard, drag and drop files for bulk import, get support for practically any scanner brand with ScanCenter and retrieve documents by properties or by full text search. ViewCenter also allows users to perform granular security access based on multiple levels, all the way to the individual document and restrict functions, such as modification and printing. icmdocs.com/document-management-software

Workstation — Optix's Workstation is available for both Windows and Mac OS X. The system allows all users to scan, index, view, search and store documents. The system includes check-in and check-out tools, and processes workflow items. mindwrap.com

*Zoho Docs — One of our runners-up, Zoho Docs is an online document management system where you can store all your files securely in a centralized location and access them from anywhere and from any device. You can upload, store, create, edit, share and view files such as documents, spreadsheets, presentations, pictures, music and videos. The system's collaboration tools — such as shared folders, tasks and groups — will provide a collaborative environment for you and your team. You can also collaborate on documents in real time. zoho.com/docs. Read more about Zoho Docs in the second half of our review here.

Are you a document-management provider who would like to be added to this list and possibly considered for our next round of reviews? Please feel free to contact Jeanette Mulvey at jmulvey@purch.com

Editor's note: Looking for a document management system for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site BuyerZone provide you with information from a variety of vendors for free:

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Chad  Brooks
Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.