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eNannySource Review

Best for Household Employers

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After much research and analysis, we recommend eNannySource as our 2019 pick for the best background check service for household employers. 

Whom you hire as a household employee is not a decision to be taken lightly. Trusting a stranger to take care of your child or have access to your home is a big decision that requires careful consideration and due diligence. You can eliminate some of that uncertainty and worry by running a background check on a potential employee before letting him or her come into your home.

But finding the right background check company can be challenging. Many services cater to businesses and not necessarily household employers. Other sites advertise free, instant background checks, which may seem enticing, but inaccurate results or incomplete reporting is not uncommon. Further, some free, instant background checks do not comply with the Fair Credit Report Act, which means, legally, you cannot use them for hiring purposes.

To use a background check service for pre-employment screening purposes, it must be FCRA-compliant – even if the screening is for a household employee. So where do household employers turn to for pre-employment screening? There are a few agencies, like eNannySource, that cater specifically to household employers.

eNannySource is a great resource for conducting background checks on household employees. It is affordable, complies with the FCRA, and you can customize its plans to conduct a range of screenings.

To understand how we selected our best picks, you can view our methodology, as well as a comprehensive list of background check services, on our best picks page.

Unlike some of its competitors that conduct background screenings only on childcare providers, and despite what its name implies, eNannySource can conduct background checks on all types of household employees, including senior caregivers and housekeepers.

The service abides by the Fair Credit Reporting Act (FCRA), which governs how employment background screenings must be conducted. Using a service that complies with the FCRA helps protect you from any potential lawsuits that might arise during the hiring process. 

Editor's NoteLooking for information on background check services? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need:

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Of all of the services we studied, eNannySource had some of the best search options and the most affordable pricing. The company offers three different background check plans as well as supplementary searches that can be added on to any of the three options.

Here is a breakdown of eNannySource's plans:

The Basic plan costs $24 per report and includes:

  • A search of more than 300 million national criminal records
  • Social Security number trace
  • National sex offender registry search

The Gold plan costs $54 per report and includes:

  • A search of more than 300 million national criminal records
  • Social Security number trace
  • National sex offender registry search
  • County court records search for the most recent county lived in

The Platinum plan costs $94 per report and includes:

  • A search of more than 300 million national criminal records
  • Social Security number trace
  • National sex offender registry search
  • County court records search for the most recent county lived in
  • County court records search for prior county lived in
  • Driving record report
  • National alias search
  • County court record search: $35 per county
  • Reference check: $30 per reference
  • Degree verification: $30 per degree
  • Driving record report: $35
  • Personality assessment: $39

There is an additional $95 charge for searches conducted in New York, and driving record reports are unavailable in Pennsylvania and New Hampshire.

One of the biggest advantages of using eNannySource is that it specializes in household employees. The company knows exactly what red flags to look for, which often differ from what a regular employer might find concerning.

Using eNannySource is simple. After registering for the service, you select and pay for the plan you want, and provide the name and email address of the person you are conducting the background check on.

Candidates are emailed a link to a secure online authorization form, which asks for their consent to conduct the background check and their personal info – Social Security number, driver's license number, past addresses and former employers – that's needed for the screening. We like that this step of the process is handled completely by eNannySource and the job candidate. This not only protects you legally, but it ensures that you don't make any mistakes entering in the candidate's personal information. 

Background checks are typically completed within two to three days; however, the process can take longer depending on the specific types of searches being conducted. Once the screening is finished, a final report is emailed to you. 

The reports, which are delivered as PDF documents, are easy to read and understand. On the first page of the report is the basic information about the candidate – name, date of birth, Social Security number and the background check plan that was purchased – as well as a quick summary of each type of search that was conducted.

Next to each search item, the report indicates whether something negative was found. For example, if no criminal records were found in a specific county search, the record will say, "COMPLETE – clear."  If a criminal record was discovered, the status will say only, "COMPLETE." In those instances, you can find specific details within the report.

When adverse information is found, whether it be an arrest record or a driving record issue, eNannySource provides as much information as is given to the company by the court system, the secretary of state's office, etc. That may include dates of incidents, charges, type of offense, the plea entered, the sentence handed out and current license status. Company representatives said the level of detail is determined by how much information is available, which differs by county and state.

Overall, we were pleased with the customer service eNannySource provided. To test the level of support, we contacted the company on several occasions posing as a household employer. The biggest problem we encountered was trying to reach the company by phone. Each time we called, no one answered, and we were sent to voicemail. However, when we reached out via email, which appears to be the preferred method of contact for many household employee background check services, the company quickly answered our questions.

During each of our email exchanges, the eNannySource representative thoroughly answered our questions. Out of all of the household employee background check services we contacted, eNannySource gave, by far, the most detailed answers to our inquiries. eNannySource also gave specifics on what the final report included and what it looked like.

Most impressive was the timeliness with which eNannySource responded to emails. Each time we wrote, the company's operations manager personally responded in less than a day. While we would have preferred to speak with someone by telephone, the rapid and thorough email responses left us feeling very comfortable with the eNannySource support team.

One potential downside of this service is that it is not run completely through an online portal. eNannySource sends an email version of the final report, while some of the other services we evaluated allow you to review background checks online. This ensures that the final reports never get lost in transit and are stored in one convenient location.

Not being able to reach eNannySource by phone could also pose a problem for some users. If you run into an issue ordering a check or understanding a report, it's more comforting to know that you can reach someone immediately by phone. However, the quick responses we received via email left us feeling assured that our questions would be answered in a timely fashion.

Editor's NoteLooking for information on background check services? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need:

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Skye Schooley

Skye Schooley is an Arizona native, based in New York City. After receiving a business communication degree from Arizona State University, she spent nearly three years living in four states and backpacking through 16 countries. During her travels, Skye began her blog, which you can find at www.skyeschooley.com. She finally settled down in the northeast, writing for Business.com and Business News Daily. She primarily contributes articles about business technology and the workplace, and reviews remote PC access software and collection agencies.