1. Business Ideas
  2. Business Plans
  3. Startup Basics
  4. Startup Funding
  5. Franchising
  6. Success Stories
  7. Entrepreneurs
  1. Sales & Marketing
  2. Finances
  3. Your Team
  4. Technology
  5. Social Media
  6. Security
  1. Get the Job
  2. Get Ahead
  3. Office Life
  4. Work-Life Balance
  5. Home Office
  1. Leadership
  2. Women in Business
  3. Managing
  4. Strategy
  5. Personal Growth
  1. HR Solutions
  2. Financial Solutions
  3. Marketing Solutions
  4. Security Solutions
  5. Retail Solutions
  6. SMB Solutions
Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.
Find a Solution HR Solutions

Insperity Review: Best PEO for Small Businesses

Our 2017 research and analysis of professional employer organizations (PEO) leads us to again recommend Insperity as the best PEO for small businesses.

We chose Insperity from the dozens of PEOs we considered. To understand how we selected our best picks, you can find our methodology and a comprehensive list of PEOs on our best picks page.

Insperity combines a comprehensive suite of PEO services with top-notch, hands-on customer service and an easy-to-use online employee portal. Here is a breakdown of why it's our best pick.

Few PEO providers offer the wide range of services that Insperity does. You can select as many or as few of the services as fit your needs and budget. Some of the other PEOs we considered don't give you the option of picking the features you want on an a la carte basis, instead offering everything only in a lump-sum package. Being able to pick and choose what you want not only helps keep costs down, but also ensures you aren't paying for something you're not using.

Insperity's comprehensive list of services includes the following (for a full list, go here):

  • Benefit plan sponsorship
  • Payroll and employment administration
  • Training and development
  • Employer liability management
  • Performance management support
  • Recruiting and outplacement support
  • Government compliance

Insperity tailors all costs, including pricing structures, to the individual needs of your company. To really understand what Insperity's costs would be, you need to ask for a formal proposal that outlines pricing based on your specific needs.

Editor's Note: Looking for information on PEOs? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

buyerzone widget

We were extremely impressed with the level of service we received from Insperity. To test the customer support, we called the company posing as a small business owner interested in PEO services. The representatives we spoke with was knowledgeable and willing to answer all of our questions. They were not overly salesy and didn't try to force us into an agreement with the company. Instead, they helped us understand the way Insperity could help our hypothetical small business.

Insperity's website is also filled with a number of valuable resources, including product overview videos, case studies, checklists and e-books.

One factor that made Insperity especially attractive to us is its Employer Services Assurance Corporation (ESAC) accreditation. Accreditation demonstrates a PEO's financial stability, ethical business conduct, and adherence to operational standards and regulatory requirements.

Insperity was originally accredited in 1996 and is currently in good standing, according to the ESAC website. Not all of the PEOs we examined earned this recognition.

Insperity has also earned accreditation from the Better Business Bureau. According to the BBB website, seven complaints were filed against Insperity within the last three years. Of those, four were resolved to the satisfaction of the complainant. However, three other complaints are still awaiting resolution. It's important to note that nearly all of the PEOs we reviewed had some complaints levied against them with the BBB. Despite its complaints, Insperity has a BBB rating of A+. Most of the PEOs we examined are not BBB-accredited and do not have such a high rating.

Overall, there was very little we didn't like about Insperity. One potential downside, which is hard for us to judge, is the cost. We read several customer reviews online that mentioned the cost can be significant depending on the number of services you use. That's why we recommend you get a formal proposal that details the costs and ensure it fits within your budget before selecting a PEO provider.

Want to know more about choosing a PEO? Here's a breakdown of our full coverage:

Editor's Note: Looking for information on PEOs? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

buyerzone widget

Additional reporting by Chad Brooks.

Jill Bowers

Jill Bowers is a technical writer by day and a fantasy author by night. She has more than 10 years of writing experience for both B2C and B2B content, focusing on topics like travel writing, consumer finance, business marketing, social media marketing and other business categories. She spends an inordinate amount of time singing love songs to her dog, composes handbell music and writes YA fantasy novels.