Mobile marketing lets businesses get in front of customers on the devices they use the most: their smartphones and tablets. From text messages to push notifications, mobile check-ins, emails and even social media, mobile marketing can help you boost sales by sending coupons, special discounts, announcements and other promotions to highly targeted customers. By reaching out to customers on devices that they take everywhere they go, mobile marketing can work wonders on in-person walk-ins and online shoppers. To help you get started, here are 11 mobile marketing solutions for small business.
1. Yelp for Business
Yelp is more than just a reviews site and go-to app for finding local businesses and deciding where to eat. It's also a great place to incentivize customers via the Yelp mobile app. For instance, a restaurant can offer free drinks or appetizers, and a medical clinic can offer special discounts on select treatments — all customers have to do is check-in from their phones. The Yelp app also makes it easier for customers to contact you using call-to-action buttons, such the ability to call your business, visit your website or place a mobile order with just one tap. Yelp also lets you create and publish local ads, making it easier for nearby customers to discover your business while searching for ones just like yours. For more information on how to use Yelp for business check out our primer, Yelp: A Small Business Guide.
The easiest way to reach customers on their mobile phones is by texting them. Mozeo aims to make texting customers a breeze with its easy to use dashboard and text messaging management system. To connect with your business and agree to receive communication, all customers have to do is text a keyword followed by a unique short code. For instance, Denny's restaurants had customers text the word "Dennys" to 24587 to receive special deals, and Heineken used the word "USOPEN" to run a national text-2-win contest. In addition to deals and contests, Mozeo can also be used to send text notifications, reminders, verification codes and account alerts (such as when a password has been changed), as well as hold two-way conversations to provide customer support.
3. Urban Airship
Automation can help you save tons of time, while reaching tons of customers. Urban Airship is a mobile messaging platform that aims to take the leg work out of sending push notifications and in-app messages to your customers. It uses rule-based triggers and customer behaviors to automatically send the right messages at the right time, and it can send up to 300,000 messages per second. Features include unlimited push notifications and in-app messages with real-time automation, social sharing, landing pages, deep linking, analytics and more.
4. AT&T Mobile Marketing
AT&T offers more than business phone and Internet services. AT&T's mobile marketing solutions lets businesses launch targeted mobile campaigns to local and national customers via text messages, instant messaging, email, social networks and other communication channels. Features include mobile coupons, mobile voting, text-to-screen, picture and video messaging, keyword and short code combinations, mobile eCards, text reminders and more. AT&T also offers solutions that cater to a wide range of industries, such as advertising agencies, brand manufacturers, entertainment and media, financial services, hospitality and retailers.
Managing mobile relationships isn't easy. Vibes can help with a wide range of mobile marketing services. Catapult, its cloud-based mobile marketing platform, lets you manage text messages, push notifications, Apple Wallet, Android Pay, mobile Web and other mobile communications all in one place. Vibe also offers a wide range of materials to help businesses run successful mobile campaigns, such as downloadable mobile messaging guides, industry reports, news stories, webinars and other resources.
Another popular form of mobile marketing is using mobile devices to find out more information about a product simply by scanning a bar code or quick-response (QR) code. ScanLife's Mobile Engagement Platform goes the extra mile by letting customers scan everything from UPC and QR codes to NFC, images, print ads and even actual objects. After scanning, customers are taken directly to websites, videos and other interactive sources. Such technology was once only available to large companies with generous marketing budgets, but ScanLife gives small businesses access to the same high-tech consumer mobile engagement solution on a small business budget.
Figuring out marketing budgets and gauging returns on investment (ROI) can be challenging for small businesses, particularly when it comes to mobile marketing. Convertro eliminates the guesswork by delivering key insights into mobile ad performance, allowing small business owners to make well-informed mobile marketing decisions. This platform can track all mobile elements on the path to purchase by creating customer profiles, no matter what devices they use to engage with your business. For example, if a prospective customer sees a mobile ad on his or her tablet, sees an ad for the same product on her smartphone two days later and then finally makes the purchase on his or her laptop, Convertro's cross-device attribution technology accurately determines the impact of the mobile activities toward the final purchase. If small business owners have this information, they can make data-driven decisions on how to shift their ad spending toward the most efficient and profitable channels with the greatest ROI.
Sometimes, what small business owners need is a comprehensive mobile marketing solution. SUMOTEXT is a mobile relationship management platform that offers a wide range of mobile marketing solutions. These include mobile coupons, mobile loyalty programs, mobile wallets, mobile alerts and mobile giving (for donations). SUMOTEXT offers four flexible service options based on your business's needs: self-service for do-it-yourself campaigns; managed services, including dedicated training, execution and support; hybrid services that combine an account manager and in-house execution; and API for advanced users.
Mobile marketing is all about sending texts and alerts at the right time and place. Thumbvista, a mobile marketing company that specializes in geofencing and location-based messaging, can help. After customers opt in to receive text messages, Thumbvista lets businesses collect specific demographic information and use it as filters to better target consumers — for instance, by gender, age and location. Then, Thumbvista's geofencing technology lets users set up a "geofence" around the target perimeter — using buildings, blocks, miles and other locations — to trigger where, when and to which customers alerts and text messages should be sent. By letting small businesses tailor their mobile marketing campaigns, Thumbvista lets them create more effective and relevant messages while providing ultimate control over marketing spends and ROI.
The beauty of mobile marketing is that customers can also do the work for you. Foursquare, a mobile app that connects people to businesses, engages customers by allowing them to check in, recommend and create conversations about local businesses they visit. Categories include food and coffee, shopping, the arts, nightlife, outdoor activities and more. The app also connects to Facebook for an even wider net of potential and repeat customers. Foursquare has more than 45 million users and 1.5 million registered businesses.
Is email marketing part of your marketing strategy? With the majority of mobile users now checking their inboxes on smartphones and tablets, it's more important than ever to make sure customers can view emails the way they were intended. Email marketing service MailChimp offers mobile-friendly email templates that make emails look good on any device. Users can choose from professionally designed templates or create their own. Spare customers from emails that aren't formatted correctly for their device, and put the focus on your message instead.