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Bindo Review: Best Mobile POS System for iPad

Bindo Review: Best Mobile POS System for iPad
Credit: Bindo

Our 2017 research and analysis of POS systems leads us to again recommend Bindo as the best iPad POS system for small businesses.

We chose Bindo from the dozens of POS systems we considered. To read our full methodology and see a more comprehensive list of POS systems, visit our best picks page here.

Bindo's iPad POS system can be used by most small businesses, with one or multiple locations, including those in retail, restaurant and service industries, such as salons and spas. It offers innovative features, such as a product database that streamlines inventory entry and Identity Safeguard technology that ensures accurate timekeeping. It's also competitively priced, allows you to choose from multiple payment processors and is compatible with third-party POS hardware.

Although Bindo is one of the few mobile POS companies that doesn't post its pricing on its website, the rates it quoted us in our testing are competitive. For a single location with one register, its monthly software subscription starts at $59 per month.

Like several mobile POS companies, Bindo also offers payment processing. It charges a flat rate of 2.49 percent of each sale plus 15 cents per transaction made with a card reader, or 3.49 percent plus 15 cents if you manually key it in. However, Bindo also gives you the option of working with other credit card processors, such as Chase Paymentech, Vantiv, First Data and Heartland. This allows you to shop around for the best rates or may allow you to continue working with your current processor, which is an important consideration if you're under contract.

Bindo also gives you the option of purchasing your POS hardware from it or a third-party vendor. Although Bindo doesn't display its pricing, you can see recommended makes and models on the company's website, so you can shop around for a deal or see if you can continue using hardware you already own.

However, Bindo is one of the few mobile POS companies that doesn't provide flexible month-to-month service. Instead, it requires you to sign a contract of at least a year, and there may be an early cancellation fee, depending on your particular agreement.

Editor's Note: Looking for information on POS systems? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need:

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Bindo is a feature-rich POS system; its website boasts that it has more than 300 features, with more released each month. It has tools for inventory, customer and staff management, reporting, loyalty programs, and more. Some of its features are innovative, such as its Simple Scan inventory entry and Identity Safeguard time-clock technologies. Here is a sampling of its functionalities:

Inventory management. We like how easy Bindo makes it to add inventory items to this POS system. Whereas many POS systems require you to manually input or import data, Bindo's Simple Scan Technology is a timesaver that lets you add new products just by scanning the barcodes. The system automatically populates product information like product names, descriptions, photos and other data from its database of more than 10 million products.

Bindo also tracks inventory, has a product matrix that makes it easy to add colors and sizes to items, generates customizable inventory reports, has low-inventory alerts, and allows you to create purchase orders.

Staff management. You can set up user profiles for your employees and assign roles to control access to the system. Bindo gives employees their own PIN-protected dashboards where they can clock in and out, and with its Identity Safeguard technology, the software takes their photo every time they do so to prevent employees from clocking in for each other, thus ensuring accurate timekeeping.

You can use the sales performance reports to see a breakdown or overview of an employee's sales over a specific period, giving you insight into which employees are your star performers.

Customer management. Customer relationship management (CRM) is key to boosting sales. We were impressed with Bindo's built-in CRM software, which features robust capabilities to help you manage your database and get to know your customers better. The system can automatically generate customer profiles from credit card swipes, and you can add customer photos that help you identify your best customers. You can view profiles to see how much a customer has spent at your store and view their purchase history, helping you create personalized offers, marketing materials and in-store experiences for them.

The system has a built-in customer loyalty program that tracks spending and rewards points. You can choose if you want points to be based on amount of purchase, number of orders or number of products purchased. Loyalty points are displayed on customer profiles, so your staff can let customers know how close they are to their next reward.

Bindo integrates with third-party email marketing companies MailChimp and Constant Contact, allowing you to create targeted mailing lists and email marketing campaigns with the contact information and insights you gathered with Bindo.

E-commerce. Bindo Storefront allows you to connect this POS system to your website by adding a line of code. You can then take your entire inventory straight from your POS to your Bindo online store (online and offline sales are also synchronized in the POS system, so you don't have to worry about keeping up with separate data points). Customers can then choose to have their purchases delivered or pick them up at your store. In case you prefer to use an e-commerce platform, Bindo integrates with Shopify.

Analytics and reporting. Bindo comes with a comprehensive set of analytics and reporting tools, so you can always keep an eye on how your business is doing and how it can improve. These tools include sales reports, income statement analysis, historical comparisons, top products and item performance reports, transaction histories, and daily closing, accounting and purchase reports.

You can reach Bindo's customer support team 24/7 via phone and email. You can also reach out to the company through the live chat feature on its website or through social media channels. The company's representatives we spoke with as part of our testing were pleasant to speak with – when we called the company as a business owner with a list of questions, the rep was friendly and knowledgeable, addressing all of our concerns and patiently clarifying anything we didn't understand about the system.

Additionally, Bindo's POS Learning Center offers a searchable knowledgebase, FAQs, and articles organized by topic, such as getting started and troubleshooting.

We like Bindo for its competitive pricing, processing flexibility, hardware compatibility and impressive selection of features. However, this system isn't without its limitations. Bindo is less transparent with its pricing than its competitors. Having to call the company for pricing can be off-putting to busy business owners who want to know if a service is within their budget before getting on the phone with a salesperson.

This is one of the few mobile POS companies that requires its customers to sign a lengthy contract that carries an early cancellation penalty, as most provide their services on a month-to-month basis. Having the flexibility to move on if you find a better deal or if the system isn't meeting your needs saves you the frustration of waiting out your contract or the expense of a hefty early termination fee.

Its website doesn't have the same level of help resources as many of its competitors. It lacks community forums, video demos, and training webinars or tutorials. It doesn't offer any in-person services or employee training programs either, which may be a sticking point for small business owners who need more support from their iPad POS system provider.

Ready to choose a POS system? Here's a breakdown of our complete coverage:

Editor's Note: Looking for information on POS systems? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need:

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Additional reporting by Sara Angeles.

Lori Fairbanks

Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as an editor for Creating Keepsakes magazine and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She joined Purch in 2014 as a senior writer for Top Ten Reviews and now writes for Business.com and Business News Daily.