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Find a Solution HR Solutions

eNannySource Review: The Best Background Check Service for Household Employees

After much research and analysis, we recommend eNannySource as the best background check service for household employees. We chose eNannySource from a pool of the dozens of background check services we considered. To understand how we selected our best picks, you can view our methodology and a comprehensive list of background check services on our best picks page.

eNannySource specializes in background checks of household employees, offers a variety of search plans and abides by the Fair Credit Reporting Act. The company's background checks cost between $19 and $89.

Unlike some of its competitors that conduct background screenings only on childcare providers, and despite what its name might imply, eNannySource runs background checks on all types of household employees, including nannies, senior caregivers and housekeepers.

The service abides by the Fair Credit Reporting Act (FCRA), which governs how background screenings of employees must be conducted. Using a service that complies with the FCRA helps protect you from potential lawsuits during the hiring process. 

Editor's Note: Looking for information on background check services? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Of all of the services we studied, eNannySource had some of the best search options and the most affordable pricing. The company offers three different background check plans, as well as supplementary searches that can be added on to any of the three options. Here is a breakdown of eNannySource's plans:

Basic

The Basic plan costs $19 per report and includes:

  • A search of more than 300 million national criminal records

Gold

The Gold plan costs $49 per report and includes:

  • A search of more than 300 million national criminal records
  • Social Security number trace
  • National sex offender registry search
  • County court records search for the most recent county lived in

Platinum

The Platinum plan costs $89 per report and includes:

  • A search of more than 300 million national criminal records
  • Social Security number trace
  • National sex offender registry search
  • County court records search for the most recent county lived in
  • Additional county court records search for prior county lived in
  • Driving record report
  • National alias search

A La Carte

  • County court record search: $30 per county
  • Reference check: $25 per reference
  • Degree verification: $25 per degree
  • Driving record report: $30

There is an additional $65 charge for New York searches, and driving record reports are unavailable in Pennsylvania and New Hampshire.

One of the biggest advantages of using eNannySource is that it specializes in household employees. The company knows exactly what red flags to look for, which often differ from what a regular employer might find concerning. For example, while a few speeding tickets might not matter to most employers, they probably would be of concern to someone hiring a nanny who will be driving children around. 

Using eNannySource is simple for household employers. After registering for the service, you select and pay for the plan you want and provide the name and email address of the person the background check is being conducted on.

The candidate is emailed a link to eNannySource's secure online authorization form, which asks for the individual's consent to conduct the background check, and for all of the person's personal information — Social Security number, driver's license number, past addresses and former employers — that's needed for the screening. 

For candidates who don't have email addresses, paper forms that can be faxed back are also available. We like that this step of the process is handled completely by eNannySource and the job candidate. This not only protects you legally, but also makes sure you don't make any mistakes entering in the candidate's personal information. 

Background checks are typically completed within three days; however, the process can take longer depending on the specific types of searches being conducted. Once the screening is finished, a final report is emailed to you. 

The background check reports, which are delivered as PDF documents, are easy to read and understand. On the first page of the report is the basic information about the candidate — name, date of birth, Social Security number and the background check plan that was purchased — as well as a quick summary of each type of search that was conducted. Next to each search item, the report indicates whether something negative was found. For example, if no criminal records were found in a specific county search, the record will say, "COMPLETE – clear," and be highlighted in green.  If a criminal record was discovered, the status will say only, "COMPLETE." In those instances, you can find specific details within the report.

When adverse information is found, whether it be an arrest record or a driving record issue, eNannySource provides as much information as is given to the company by the court system, the secretary of state's office, etc. That may include dates of incidents, charges, type of offense, the plea entered, the sentence handed out and current license status. Company representatives said the level of detail is all determined by how much information is available, which differs by county and state.

Overall, we were pleased with the customer service eNannySource provided. To test the level of support, we contacted the company on several occasions posing as a household employer.

The biggest problem we encountered was trying to reach the company by phone. Each time we called, no one answered and we were sent to voicemail. However, when we reached out via email, which appears to be the preferred method of contact for many household employee background check services, the company quickly answered our questions.

During each of our email exchanges, eNannySource thoroughly answered our questions. Out of all of the household employee background check services we contacted, eNannySource gave, by far, the most detailed answers to our inquiries. Some of its competitors provided incomplete answers, while others failed to respond at all. In addition, eNannySource was also one of the only services that gave specifics on what the final report included and what it looked like.

Most impressive was the timeliness with which eNannySource responded to emails. Each time we wrote, the company's operations manager personally responded in less than a day.  Some of our emails were even answered in less than an hour. The other services that actually responded to our questions took at least two days to write back. 

While we would have preferred to speak with someone by telephone, the rapid and thorough email responses left us feeling very comfortable with the eNannySource support team.

One potential downside of this service is that it is not run completely through an online portal. eNannySource sends an email version of the final report, while some of the other services we evaluated allow you to both request and review background checks online. This ensures that the final reports never get lost in transit and are stored in one convenient location.

Not being able to readily reach eNannySource by phone could also pose a problem for some users. If you do run into an issue ordering a check or understanding a report, it would be more comforting to know that you could reach someone immediately by phone. However, the quick responses we received via email left us with a good level of assurance that our questions would be answered in a timely fashion.

Another negative is that eNannySource is not accredited by the Better Business Bureau. However, it does have an A+ rating, and according to the BBB website, there have been only two complaints filed against eNannySource over the past three years.

  • Best for Small Businesses
    GoodHire
    Read Review
    • Cost
      $29.99 to $79.99
    • Background Check Packages
      3; Plus add on searches available
    • NAPBS Accreditation
      Yes
    • Electronic Consent Form
      Yes
    • Customer Service
      Phone, email and live chat
  • Best for Very Small Businesses
    AccurateNow
    Read Review
    • Cost
      $24.95 to $63.95
    • Background Check Packages
      3; Plus add on searches available
    • NAPBS Accreditation
      Yes
    • Electronic Consent Form
      Yes
    • Customer Service
      Phone and email
  • Best for Household Employees
    eNannySource
    Read Review
    • Cost
      $19 to $89
    • Background Check Packages
      3; Plus add on searches available
    • NAPBS Accreditation
      No
    • Electronic Consent Form
      Yes
    • Customer Service
      Email
  • Best Do-It-Yourself Website
    BackgroundReport.com
    Read Review
    • Cost
      $19.95 to $29.95
    • Background Check Packages
      2
    • NAPBS Accreditation
      No
    • Electronic Consent Form
      No
    • Customer Service
      Phone and email
  • Best for Medical Practices
    HireRight
    Read Review
    • Cost
      Customized for each business
    • Background Check Packages
      2; Plus add on searches available
    • NAPBS Accreditation
      No
    • Electronic Consent Form
      No
    • Customer Service
      Phone, email and live chat

Ready to choose a background check service? Here's a breakdown of our complete coverage:

Editor's Note: Looking for information on background check services? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.