What was once just call center software has evolved beyond the phone lines and into the many channels of communication consumers use every day. Today’s contact center software can also manage email, text message, and social media communications, providing central control over a communications network that puts the best call center software of yesteryear to shame.
Customer support communications are critical and choosing the right contact center software to support them is an important decision. We review some of the leading platforms to help you determine which is the right one to trust for your business.
Why You Should Trust Us
At Business News Daily, our team of small business experts regularly evaluates hundreds of products and services that are essential to business operations. To determine the best contact center services, we scoured the market and narrowed down our list of recommendations after in-depth, hands-on investigations that considered cost, features and ease of use, among other criteria. All evaluations were conducted with accuracy and fairness at top of mind. Learn more about our methodology.