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ChartLogic Review

Adam Uzialko
Adam Uzialko
  • ChartLogic is a cost-effective medical billing service with some of the lowest rates we found in our review.
  • ChartLogic offers an integrated EMR system and practice management software that work in tandem with its billing service.
  • ChartLogic requires RCM clients to use its healthcare IT platform.
  • This article is for medical practices that want to learn more about ChartLogic, our best pick for medical billing services for small practices.

After conducting research and analysis of medical billing services, we recommend ChartLogic as the best medical billing service for small practices. ChartLogic offers one of the most cost-effective medical billing services in our review, enabling the outsourcing of a medical practice's entire billing department for one of the lowest percentages we found. The company also includes its healthcare IT platform in the cost of the medical billing service, requiring clients to use its EMR system and, in most cases, its practice management software.

ChartLogic

ChartLogic

The Best Medical Billing Service Providers of 2020

The Verdict

ChartLogic is one of the lowest-cost medical billing services we reviewed, ranging from 3% to 6% of net monthly collections. It includes access to the company's integrated EMR and practice management solutions.

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ChartLogic also supports provider enrollment and credentialing with payers during the software implementation period. This approach makes it an ideal service for new practices starting from scratch; not only does it roll software and billing into one comprehensive package built from the ground up, it also won't break the budget of a pre-revenue practice.

We chose ChartLogic from a pool of dozens of medical billing services. To learn more about our full methodology and for a comprehensive list of medical billing companies, see Business News Daily's best picks page.

 

Editor's note: Looking for a medical billing service for your practice? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to receive more information from our vendor partners.

Medical Billing Process

ChartLogic begins every new client relationship with a full billing analysis, which examines the practice's past financial performance and identifies areas for improvement. Once the billing analysis is complete, ChartLogic's software implementation and training team ensures the practice is set up on the company's healthcare IT platform. This includes making sure providers are properly enrolled and credentialed with all relevant payers.

During the implementation process, ChartLogic will set up a direct deposit of funds into the practice's bank account. Some medical billing services use a digital lockbox to store funds temporarily before disbursing them to the practice; ChartLogic sends the money directly to the practice's account, minus its monthly fee.

Each practice working with ChartLogic is assigned a dedicated account manager, who oversees the implementation and training process and also conducts post-implementation assessments to ensure everything is running smoothly. Any issues can be communicated directly to the dedicated account manager throughout the life of the partnership.

ChartLogic begins the billing process with patient insurance eligibility verification, seeing if a patient's insurance is up to date and active prior to their visit. The company works through Change Healthcare and RelayHealth clearinghouses for insurance eligibility verification.

ChartLogic will generate claims and code them on behalf of its clients. All medical coders and billers on ChartLogic's staff are required to maintain certifications from accredited billing organizations as well. That was not the case for most of the medical billing services in our review.

After claims are generated and coded, ChartLogic scrubs them for errors before submitting them to payers through the clearinghouses. If any errors are flagged during claims scrubbing, the certified coders and billers on ChartLogic's staff revise those claims and then submit them.

Once the claims are submitted, ChartLogic's team monitors your outstanding claims until they are paid. If any claims are denied, the team revises them accordingly and resubmits them to payers for reimbursement.

ChartLogic also bills patients and follows up on their unpaid claims for copayments or out-of-pocket expenses within the window you specify. Based on your requirements, ChartLogic might also refer unpaid patient balances to a collections agency.  

Key takeaway: ChartLogic not only manages the entirety of the billing process, but also assigns a dedicated account manager to oversee a pre-launch financial analysis of your practice.

ChartLogic Pricing

Like most of the other medical billing services we reviewed, ChartLogic charges a monthly percentage of net practice collections, meaning the better your practice does financially, the more ChartLogic gets paid. Its typical monthly fee ranges from 3% to 6% of collections, making it one of the lowest-cost billing solutions we reviewed.

Generally, ChartLogic requires clients sign a two-year contract, which is not unusual in the medical billing service space but is longer than some of the other services we reviewed. However, ChartLogic does not charge any implementation or training fees; it includes those costs in the percentage of monthly collections.

ChartLogic's low percentages and lack of implementation or training fees make it one of the most cost-effective medical billing services in our review. Small practices and new practices minding every red cent could benefit from ChartLogic's rates, which also include access to a comprehensive and user-friendly healthcare IT platform.

Key takeaway: ChartLogic offers some of the lowest rates in our review, ranging from 3% to 6% of monthly collections. It does not charge implementation or training fees.

Software and Reporting

ChartLogic's medical billing service includes access to its electronic medical records (EMR) system, practice management software and patient portal solution in the percentage it charges, which is a fairly standard practice for medical billing services. ChartLogic does usually require clients to use its healthcare IT platform in order to take advantage of the RCM service, but there are some exceptions to the practice management software requirement. Because ChartLogic coders and billers rely on the company's EMR system to generate and code claims, there is no way around that requirement.

Key takeaway: ChartLogic requires RCM service clients to use its healthcare IT platform. There are some exceptions for the practice management software, but not the EMR system.

ChartLogic Support

ChartLogic maintains a help center for tech support and customer service. You can call for support between Monday and Friday, 6 a.m. to 6 p.m. MST. Email support and automated live chat services are available around the clock. There is also a remote service tool for requesting help with a technical issue; through this tool, a member of the ChartLogic support team can access your healthcare IT software and help you troubleshoot any issues you might be experiencing.

Key takeaway: ChartLogic maintains a support call center 12 hours per day on weekdays. It also offers email support and live chat 24/7.

Limitations

One of ChartLogic's main drawbacks is that it requires RCM clients to use its healthcare IT platform, which can be problematic for practices already using another platform to their liking. Migrating from one EMR system or practice management software to another can be a time-consuming process rife with opportunities for error. For example, data migration is not always a straightforward process; it can be expensive, and some data can be lost in transfer. Additionally, your staff might need time to adapt to a new system, learning the new workflows and how to navigate the user interface directly. This could lead to a short-term loss of productivity. If your practice maintains a patient portal or kiosk, switching over could also disrupt the patients' experience and cause some tension there. Some of the other medical billing services we reviewed are platform agnostic, though this is somewhat uncommon in the medical billing space. Others are willing to build out integrations to other platforms upon request and for an additional fee.

Key takeaway: ChartLogic's requirement that all RCM clients use its healthcare IT platform could complicate things for practices with legacy EMR systems and practice management software that they'd like to maintain.

Ready to choose a medical billing service? Here's a breakdown of our complete coverage:

 

Editor's note: Looking for a medical billing service for your practice? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to receive more information from our vendor partners.

Image Credit: Lisa S. / Shutterstock
ChartLogic

ChartLogic

The Best Medical Billing Service Providers of 2020

The Verdict

ChartLogic is one of the lowest-cost medical billing services we reviewed, ranging from 3% to 6% of net monthly collections. It includes access to the company's integrated EMR and practice management solutions.

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Adam Uzialko
Adam Uzialko,
Business News Daily Writer
See Adam Uzialko's Profile
Freelance editor at business.com. Responsible for managing freelance budget, editing freelance and contributor content, and drafting original articles. Also creates product and service reviews to assist business.com readers in buying decisions for their businesses. VP and co-founder of CannaContent, a digital marketing company dedicated to the cannabis, hemp, and CBD industries. Focused specifically on the content marketing arm of the company, creating blogs, press releases, and website copy for clients spanning the entire supply chain. Avid fan and indispensable ally of the feline species. Music lover, middling guitarist, and unprompted vocalist. Miniature painter who loves sci-fi and fantasy. Armchair political philosopher with a tendency to read old books written by men with unusually large beards. Ask me about all things writing!