Few things are more frustrating to employees than when the technology around the office fails them. A new study from virtual IT services provider MonsterCloud revealed that slow Wi-Fi speeds and sluggish computers are the two biggest technological pet peeves of employees.
Overall, 61 percent of the 2,034 U.S. workers surveyed have experienced slow internet connections while at work, with 54 percent saying they have had to deal with computer processing speeds that were too slow.
"Employees actually find slow connection speeds more annoying than coworkers eating loudly or messily when it comes to office pet peeves," the study's authors wrote. [Slow computers], like slow Wi-Fi or internet connection speeds, present several possibilities behind diminished performance." [See Related Story: Taking Stock of Your Technology: 4 Questions to Ask]
The research found that the 15 most common IT problems that give employees headaches are:
- Wi-Fi or Internet speed is too slow
- Computer processing speed is too slow
- Printer jams
- Computer operating system is out of date
- Internal company software is too slow
- Internal company software is out of date
- Computer hardware (mouse, keyboard, etc.) does not work properly
- Copier/fax machine jams
- Data storage space is limited
- Internal company software is too cumbersome
- Phones do not work properly
- Printer prints poor quality
- Computer hardware is broken
- Copier or fax machine prints poor quality
- Conference calling or video calls do not work
"Without being aware of the challenges employees face in your company, these issues could be occurring in your workplace today," the study's authors wrote.
The study found that when these types of issues arise, most employees feel comfortable trying to fix them on their own. Specifically, less than one percent of men and women said they were completely lost when it came to resolving a technical issue.
"Most workers, regardless of age or gender, feel they're either capable of solving most problems or know enough to get by when it comes to IT issues," the study's authors wrote.