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Skype for Business Review: Best Inexpensive Video Conference Service

Skype for Business Review: Best Inexpensive Video Conference Service
Credit: Skype for Business

After conducting extensive research and analysis of video conference services, we recommend Skype for Business as the best inexpensive video conference service.

Skype for Business excels most in affordability. If you're looking for a quality service with the most important features but don't want to spend a lot on a video conference system, Skype for Business delivers.

Despite its low cost, you have access to some of the most important collaborative tools video conferencing offers. Among the key features Skype for Business offers are the integration of Microsoft Office applications, meeting notes, webinar recordings, polls and surveys, screen sharing, and whiteboards.

Skype for Business is an inexpensive solution that doesn't skimp on the most important features; the quality is good and the service reliable. Saving you money without sacrificing the most important elements of a video conference system means Skype for Business is a great solution for small businesses on a budget.

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.

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In September 2017, Microsoft announced that it is replacing Skype for Business with Microsoft Teams, though it has not yet given a timeline for the transition..

Skype for Business remains our best pick for inexpensive video conference service despite its imminent transition into the larger collaboration software suite known as Microsoft Teams. At this point, it's clear that Skype for Business's functionality will remain, and perhaps even evolve, as the company transitions to a focus on Teams as a unified collaboration platform, but it's unclear what will ultimately happen to the price point.

For the time being, we continue to recommend Skype for Business for those companies looking for an affordable video conference service that doesn't skimp on features. However, it would be wise to run Microsoft Teams side-by-side with Skype if you choose to adopt this software. That way, as Microsoft merges the platforms, you can seamlessly transition from one to another.

Microsoft has remained vague and flexible as to how and when the systems will be consolidated. However, they have provided users with a loose transition roadmap, which can be used to get an idea of how the process will progress.

The primary highlight of Skype for Business is its affordable cost. There are two packages that include Skype for Business (along with other Microsoft Office software), so it's important to know what you really need before you buy. However, if you don't already own a license to use Microsoft Office applications, this could be a cost-effective way to bundle those services, which are highly useful in any office environment. Up to 250 participants can be included in a Skype for Business conference under either of these plans. Skype for Business also offers a 30-day free trial.

  • $5 per user, per month
  • Includes group IM, audio and video calling
  • Web-only access to Microsoft Word, Excel and PowerPoint
  • 1TB of data storage
  • $12.50 per user, per month
  • Includes group HD video, desktop and app sharing, and meeting recording
  • Allows scheduling via Outlook, remote desktop control and pre-meeting lobby
  • Access to all Microsoft Office applications

Skype for Business is also included in some of the Microsoft Office 365 enterprise plans, but the video conferencing application is not the primary focus of those offerings. You can examine the more comprehensive packages here.

Skype for Business has several uses beyond video conferencing. When you purchase Skype for Business primarily as a video conference tool, you also get a text chat platform, the ability to make audio calls, and a way to send files quickly and easily (even without setting up a video meeting). Here are some of the features it includes:

  • App integration: Skype for Business gives you complete integration with Microsoft Office applications to help users upload and share documents easily. A major benefit of Skype for Business is its seamless integration with other Microsoft products. Beyond Microsoft products, Skype for Business integrates with iOS, Android and macOS applications.
  • Audio calling: Skype for Business allows audio calls in addition to video conferences, so if you need to speak with somebody but it doesn't warrant a meeting, you can ring them instead.
  • Chat application: The most passive function of Skype for Business is its use as a chat client. A small window on your desktop allows you to see who is currently online, away or in do-not-disturb mode. You can also organize colleagues into groups for quick reference. From this window, you can invite participants to a video conference or just send them a quick note or documents.
  • Easy-to-use interface: Many people are already familiar with Skype, so although the video conferencing platform might require a slight learning curve, the layout and interface are generally recognizable to most. Those who have used Skype won't have to make a dramatic adjustment, as Skype for Business' interface was designed to mimic the consumer-facing Skype.
  • Lobby: When your meeting comprises a large group of people, it's likely that some will log into the meeting before the presenter. If participants sign in before the meeting is launched, they're directed to a virtual lobby to wait. When the presenter signs in, he or she can review who's queued up in the lobby prior to launching the meeting.
  • Ability to manage participants: The administrator can mute, remove or control participants' access to features. If a participant's mic is making a lot of background noise, for example, the presenter can mute it easily. Users also can turn off video feeds or invite additional participants as the meeting is going on.
  • Meeting notes: If you'd like to take notes for future reference during a video conference, you can use Skype for Business' built-in note-taking application. One additional benefit of this feature is that you can share time-stamped notes with fellow participants and other members of your organization who were not on the call.
  • Meeting recordings: Audio and video recordings are available so you can keep archived meetings for future reference or employee training materials.
  • Polls and surveys: Users can create polls to solicit feedback from participants. Whether you're testing the waters on a new idea or getting your team's opinion on an ongoing project, polls and surveys are essential to breaking down the sentiment and determining what your colleagues are thinking.
  • Scheduling: Like our other best picks, Skype for Business allows you to schedule meetings ahead of time on Outlook or the native web scheduler. You can also send out meeting details, such as the link or dial-in information, to participants. Skype for Business also includes a "meet now" option.
  • Screen sharing: One of the most important features of video conferencing is the ability to broadcast your screen to other participants. Unlike the consumer version of Skype, Skype for Business supports screen sharing. Users can share virtually anything, whether it's their entire screen or just a specific window.
  • Whiteboards: Whiteboards are used as a collaborative tool and can be marked up by any user to communicate ideas or list information in a manner other participants can easily digest.

Support for Skype for Business was satisfactory in our experience. While there isn't a direct sales support line for Skype for Business, calling Microsoft led us to a customer service rep who was relatively knowledgeable and answered our questions. There were a few instances where we encountered wait times, but they weren't long enough for us to give up.

Moreover, Microsoft offers plenty of help documents and tutorials on how to use the system. We never felt as if we'd run into an obstacle with Skype for Business that could not be overcome with relatively little effort.

In reviewing Skype for Business, we did have some concerns. Here are three limitations to be aware of as you consider this video conferencing service.

No dial-in audio: The most notable drawback is that Skype for Business lacks a dial-in feature for meetings. Despite this shortcoming, if your primary interest is using Skype for Business as a video conference platform simply to host meetings and presentations, it shouldn't be a huge problem if your team has access to a laptop or mobile device.

Learning curve: Skype for Business isn't particularly difficult to use, but it's not necessarily intuitive either. It takes some clicking around, especially given its other functions beyond video conferencing. It might take some time to familiarize yourself and your team with the service. Still, this minor learning curve doesn't impact the overall quality of the service. Also, for users already familiar with Skype, the barriers are significantly reduced.

Transition to Teams: The transition to Microsoft Teams leaves a lot up in the air. Working with Skype for Business today means transitioning to Teams in the near future, and the exact process, timeline, and adjustments are not yet clear. While this is not a limitation to the service itself, it is something to be aware of. As Microsoft merges the two platforms, terms and conditions might ultimately change, so it's important to remain aware of the process as it unfolds.

We chose Skype for Business from a pool of dozens of video conference services. To learn more about our full methodology and for a more comprehensive list of video conference services, visit our best picks page.

Ready to choose a video conference service? Here's a breakdown of our complete coverage:

Additional reporting by Adam C. Uzialko.

Editor's Note: Looking for a video conferencing solution? Fill out the below questionnaire to be connected with vendors that can help.
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Adam C. Uzialko

Adam received his Bachelor's degree in Political Science and Journalism & Media Studies at Rutgers University. He worked for a local newspaper and freelanced for several publications after graduating college. He can be reached by email, or follow him on Twitter.