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TimeClock Plus Review: Best Time and Attendance System for Larger Employers

After conducting extensive research and analysis, we recommend TimeClock Plus as our 2017 pick for the best time and attendance system for larger employers. To understand how we selected our best picks, you can find our methodology and a comprehensive list of time and attendance systems on our best picks page.

TimeClock Plus is a cloud-based system available in multiple service plans. It includes a multitude of features and works with a variety of time clocks. Depending on the service plan selected, TimeClock Plus costs $24 or $36 per employee, per year.

What makes TimeClock Plus so appealing is it offers businesses several service plans to choose from: Express, Standard and Professional. Each plan differs by cost and the number of features and tools it includes.

The Express plan, which is limited in how it operates, is offered only to businesses with fewer than 20 employees. The two other plans can be used in organizations of any size.

Among the features and tools available in all plans are web-based clock operations, basic overtime calculations, views of employee status and hours, automatic punch rounding, and automatic logoff.

Additional features offered in both the Standard and Professional plans are employee time-sheet entry, employee and manager approvals, time clock compatibility, mobile apps, simple scheduling, accruals, and messaging.

Features and tools available only to Professional plan users are advanced scheduling, time-off request management, clock restrictions, advanced overtime, mass scheduling and automated reports, exports, and notifications. You can see a complete breakdown of all the plans on the TimeClock Plus website.

Editor's Note: Looking for information on time and attendance systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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We like the flexibility that TimeClock Plus offers. Being able to choose a service plan that best fits your needs helps ensure you pay only for features you use. Many of the other time-tracking systems we considered offer only one service plan.

Depending on the service plan you choose, TimeClock Plus can handle some or all of your time-tracking needs. While the Express plan focuses on recording when employees come and go each day, the Standard and Professional plans also include scheduling and time-off management capabilities.                  

There are several ways that TimeClock Plus tracks when employees start and end their days. Express users clock in and out via a computer, while Standard and Professional plan users can also use a mobile app or time clock. Businesses have the choice of PIN entry, card reader or biometric time clocks. The biometric time clocks use either fingerprint or hand scans to ensure employees aren't clocking in and out for any of their peers. Additionally, Professional plan users can clock in and out from a telephone.

TimeClock Plus also manages paid time off. Both the Standard and Professional plans track vacation and sick-time accruals. In addition, the Professional plan includes an entire time-off management component that allows employees to ask for time off and managers to approve or deny those requests.

Scheduling is also available as part of the Standard and Professional plans. The Standard plan features a simple scheduling feature that only allows businesses to create basic shifts for workers, while the Professional plan's scheduler allows managers to create, view and edit individual schedules, as well as complete weekly schedules for everyone in the company. Once created, schedules can be used to monitor and restrict when employees clock in and clock out, as well as track late arrivals and absences.

The TimeClock Plus Professional plan includes an advanced scheduling tool that allows managers to create, view and edit individual and weekly schedules.

Overall, we like how this system, particularly the Professional plan, handles all of a business's time-tracking and scheduling needs. Not all of the systems we looked at offer such a comprehensive array of services.

For what it offers, TimeClock Plus is one of the most affordable time and attendance systems we found during our research.

TimeClock Plus charges yearly fees for each employee. The prices of each plan are as follows:

  • Standard: $24 per employee, per year
  • Professional: $36 per employee, per year

The per-employee fee raises by 50 to 75 cents per month for businesses that would rather pay on a monthly basis.

In addition to the monthly charge, there is a one-time setup fee for the Standard and Professional plans. This fee is $100 for the Standard plan and $200 for the Professional. One hour of training is included in the cost of the Professional plan setup fee.

The only other cost is for the time clocks. The company offers a range of time clock options that cost between $1,000 and $2,400.

TimeClock Plus is a cloud-based system that requires no software to be installed or maintained. The system, which is simple to use, is accessible online from anywhere.

The online portal has a clean interface that's easy to navigate. Upon logging in, managers are taken to a dashboard that highlights all the tasks that need attention, including time sheets that need approval, which employees are approaching overtime, which employees forgot to punch in or out, and any pending time-off requests. We like that all of these details are front and center.

What's nice about the dashboard is that it can be personalized and prioritized for each manager's specific needs. Not all the systems we considered offer this level of customization.

The TimeClock Plus Dashboard gives managers a quick snapshot of the system and any issues that need tending to.

The online portal also gives managers access to an employee status page that shows which workers are clocked in, what job code they are working in, if they are on break, when they last punched in or out, and the number of hours they've worked. In addition, managers can set up alerts that go out when employees are late or take too long of a lunch.

Additionally, managers have access to more than 50 labor-data reports, including those for payroll, job codes, accrual, cost codes and scheduling. Each report can be generated as an HTML, PDF or Excel file.

The online portal is equally valuable for employees. It has several self-service features that allow workers to handle many time and attendance tasks on their own. Employees can view their hours for the week, current and future schedules, and paid-time-off accruals. The system also allows workers to clock in or out, change job or cost codes, and request time off.

The system’s time clocks offer a lot of functionality. In addition to letting employees punch in and out, the touchscreen clocks give workers the ability to log break time and to change job and cost codes. In addition, users have access to all the self-service features available via the online portal, including the ability to see schedules and request time off.

TimeClock Plus also offers a mobile app for Android and iPhone users. With the app, managers can review their dashboards, see which employees are currently working, and view and send messages to employees.

Employees can use the app to clock in and out, change job and cost codes, review their hours, read messages from their managers, and approve their time cards. The mobile app also uses GPS to record exactly where employees clock in and out from.

TimeClock Plus integrates with more than 200 different payroll providers. This allows businesses to seamlessly transfer their time and attendance data into their payroll solutions. At the end of each pay period, TimeClock Plus can either create a file to import into your payroll software or automatically place the files directly into the appropriate fields within your payroll system. Among the payroll providers TimeClock Plus integrates with are ACS, ADP, Paychex, QuickBooks, PayChoice and Rapid Pay.

We were pleased with the level of customer service we received from TimeClock Plus. To gauge the type of support it offers, we called the company multiple times posing as a business owner interested in time and attendance systems.

All of our calls were immediately answered by friendly and helpful representatives who seemed eager to speak with us. During our discussions, the representatives thoroughly answered all our questions. By the end of our calls, we had a clear understanding of how the system works, the features it includes, the different types of plans available and how much it costs. 

We appreciated that, unlike some of the other time and attendance providers we contacted, the TimeClock Plus representatives did not rush through our call. Some of the other people we spoke to seemed disinterested in taking the time to fully answer all our questions.

We got the same high level of attention when we tested out the live chat tool on the TimeClock Plus website. Each question we asked was answered promptly and in just as much detail as what we received over the phone.

Customer support is available by phone, live chat and email between 7 a.m. and 7 p.m. (CST) Monday through Friday. In addition, the TimeClock Plus website has an extensive knowledge base that covers everything from how to connect a time clock to the system to how to edit employee hours. The knowledge base, which also includes how-to videos, is among the most comprehensive we found during our research.

TimeClock Plus's parent company, Data Management Inc., is an accredited member of the Better Business Bureau. According to the BBB website, as of April 2017, there were only two complaints filed against Data Management Inc. over the past three years. Both complaints, however, were resolved to the satisfaction of the complainant. You can read more specifics about the complaints on the BBB website. It's important to note that many of the time and attendance system providers we reviewed had some criticism levied against them with the BBB. Despite the complaints, Data Management Inc. has an A+ rating with the BBB.

The biggest downside to TimeClock Plus is that it is no longer available as an on-premise system. Until recently, TimeClock Plus was offered as both a cloud-based and on-premises solution. However, the on-premise solution has been phased out, and now the cloud-based solution is the only option. While many small businesses appreciate the flexibility cloud-based systems provide, larger businesses often like the long-term cost savings that on-premises solutions afford them.

Although most time and attendance systems today are only available as cloud-based solutions, there are still some vendors that offer on-premises options. Larger employers who prefer an on-premises solution should consider one of our runners-up in this category: Acumen Data Systems' ClockVIEW. Along with its add-on modules ShiftVIEW and LeaveVIEW, scheduling and leave management software, ClockVIEW is available as both cloud-based and on-premises solutions. Acumen's licensed software costs start at $1,000.

Another potential negative of TimeClock Plus is the cost of the time clocks. While the time clocks are some of the most sophisticated we found while analyzing time and attendance systems, they are also some of the most expensive. If you want a system that features time clocks for a lower cost, we encourage you to check out uAttend, our choice for the best time and attendance system for small offices. This system also supports larger employers and offers time clocks for between $100 and $300.

One other downside is that TimeClock Plus doesn't offer a free trial like some of the other providers we examined do. However, if you are not satisfied with TimeClock Plus for any reason, you can cancel your service within 30 days for a complete refund of the purchase price.

Small Businesses
stratustime
Read Review
  • Clock In/Out Options
    Physical time clocks, mobile website, telephones, web kiosk and computers
  • Cost
    $4 per employee, per month
  • Free Trial
    No
  • PTO and Scheduling Tools
    Yes
Very Small Businesses
uAttend
Read Review
  • Clock In/Out Options
    Physical time clocks, computers, mobile app and telephones
  • Cost
    $18 per month for up to 9 employees
  • Free Trial
    No
  • PTO and Scheduling Tools
    Yes
Mobile Workforce
TSheets
Read Review
  • Clock In/Out Options
    Mobile app or website, computers, text, Twitter, telephones and kiosk
  • Cost
    $5 per employee, plus $20 base fee per month
  • Free Trial
    14-Days
  • PTO and Scheduling Tools
    Yes
Larger Employers
TimeClock Plus
Read Review
  • Clock In/Out Options
    Physical time clock, mobile app, computer and telephone
  • Cost
    Between $24 and $36 per employee, per year
  • Free Trial
    No
  • PTO and Scheduling Tools
    Yes

Ready to choose a time and attendance system? Here's a breakdown of our complete coverage:

Editor's Note: Looking for information on time and attendance systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need: 

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Chad Brooks

Chad Brooks is a Chicago-based writer who has nearly 15 years' experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.