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Best HIPAA-Compliant Online Fax Service: SRFax Review

After conducting our 2018 research and analysis of online fax services, we recommend SRFax as the best online fax service for medical practices.

We chose SRFax from a pool of dozens of online fax services. To learn more about our methodology and for a more comprehensive list of online fax services, view our best picks page here.

For medical practices, data security is incredibly important. The federal Health Insurance Portability and Accountability Act (HIPAA) requires a standard level of encryption protection and security practices for communications involving sensitive patient data.

While much of a modern medical practice's communications take place on an electronic health record (EHR) system, any online fax service a practice uses is subject to the same security standards. With that need in mind, Business News Daily selected SRFax's online fax service as the best option for medical practices.

SRFax is HIPAA-compliant, employing both password protection and SSL encryption to secure your faxes. For an additional layer of security, you can apply PGP encryption to the service for an extra cost. And, having spent 20 years focusing particularly on the healthcare industry, SRFax is familiar with the needs of medical practitioners. Another boon to medical practices, particularly those with several providers, is SRFax's ability to allow unlimited users to access to the system with the standard package. For the basic package, you can add up to nine users, which is still more than the maximum for some other comparable services. In addition, SRFax saves all of your faxed documents indefinitely so you can refer back to them later.

SRFax is extremely affordable. The company's Standard Lite package starts at $7.95 per month (if you pay annually) for 500 pages of faxes total, making SRFax one of the least costly services out there. SRFax has no setup fees, and it offers cheaper basic packages for companies that send considerably less faxes. Its Basic plan, which costs $3.00 per month, includes 25 faxes, while the Basic Plus package totals $5.50 per month for 200 faxes when billed annually.

Each plan costs moderately more if you subscribe on a month-to-month basis, but this makes it easier to unsubscribe from the service if you're unhappy with it. The company offers a lengthy trial period of 60 days, so you'll be able to determine whether or not their system meets your specifications ahead of time. Larger plans are also available.

Best of all, SRFax has a 24/7 customer-support hotline. Most services offer some form of phone support, but it's generally limited to business days or, if it is open on weekends, only available at specified times. With SRFax, you'll always have access to assistance if you run into any problems. Business News Daily's customer support experience was satisfactory, with responsive and friendly representatives answering the phone for SRFax.

Looking for other systems for a medical practice? Visit these other Business News Daily guides:

Unfortunately, SRFax does not have an e-signing functionality, so you'll have to print documents to sign them and then scan them. For medical practices, this can be a minor hassle, but it doesn't detract from the benefits and affordability offered by SRFax.

Ready to choose an online fax service? Here's a breakdown of our complete coverage:

Additional reporting by Jill Bowers.

Adam C. Uzialko

Adam received his Bachelor's degree in Political Science and Journalism & Media Studies at Rutgers University. He worked for a local newspaper and freelanced for several publications after graduating college. He can be reached by email, or follow him on Twitter.