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SRFax Review: Best HIPAA-Compliant Online Fax Service

After conducting our 2017 research and analysis of online fax services, we recommend SRFax as the best online fax service for medical practices.

We chose SRFax from a pool of dozens of online fax services. To learn more about our full methodology and for a more comprehensive list of online fax services, view our best picks page here.

Ready to choose an online fax service? Here's a breakdown of our complete coverage:

For medical practices, data security is incredibly important. The federal Health Insurance Portability and Accountability Act (HIPAA) requires a standard level of encryption protection for communications involving sensitive patient data.

While much of a modern medical practice's communications will take place on their electronic health record (EHR) system, any online fax service a practice might use is subject to the same security standards. With that need in mind, Business News Daily selected SRFax's online fax service as the best option for medical practices.

SRFax is HIPAA-compliant, employing both password protection and SSL encryption to secure your faxes. For an additional layer of security, you can apply PGP encryption to the service for an extra cost. And, having spent 20 years focusing particularly on the health care industry, SRFax is familiar with the needs of medical practitioners. Another boon to medical practices, particularly those with several health care providers, is SRFax's ability to allow unlimited users to access to the system with the standard package. For the basic package you can add up to nine users, which is still more than the maximum for some other comparable services. In addition, they will save all of your faxed documents indefinitely so you can refer back to them later.

SRFax is also extremely affordable. The company's standard lite package starts at $7.95 per month for 500 pages of faxes total, making SRFax one of the least costly services out there. SRFax has no setup fees and also offers cheaper basic packages for companies that send considerably less faxes; the basic plan, which costs $3.00 per month, includes 25 free faxes, while the basic plus package totals $5.50 per month for 200 faxes when billed annually.

Each plan costs moderately more if you decide to subscribe on a month-to-month basis, but this makes it easier to unsubscribe from the service if you're unhappy with it. The company also offers a trial period of 60 days, so you'll be able to determine whether or not their system meets your specifications ahead of time. Larger plans are also available.

Best of all, SRFax has a 24/7 customer-support hotline. Most services offer some form of phone support, but it's generally limited to business days or, if it is open on weekends, only available at specified times. With SRFax, you'll always have access to assistance if you run into any problems. Business News Daily's customer-support experience was satisfactory, with responsive and friendly representatives answering the phone for SRFax.

Looking for other systems for a medical practice? Here's a breakdown of our complete coverage:

Unfortunately, SRFax does not have an e-signing functionality, so you'll have to print documents to sign them and then scan them. Another HIPAA-compliant fax service, eFax, does offer e-signing, but we chose not to include eFax even in our runners-up list because of its heightened costs, limited volume and mixed reviews from users.

Sfax is another HIPAA-compliant online fax service that specializes in the health care space and allows for unlimited users. Sfax beats out SRFax when it comes to e-signing. However, Sfax is significantly more expensive than SRFax, and its overage fees are higher as well. It also lacks an email plug-in component and doesn't integrate with cloud-based storage systems, which means all faxing must be done through Sfax's platform, though some would argue that this is more secure. For convenience and cost reasons, we chose SRFax as our best pick instead; but if you're willing to spend a little bit more, Sfax is also a reliable and secure service.

RingCentral is another reputable, HIPAA-compliant online fax service, which costs about the same amount as SRFax. However, RingCentral's basic service doesn't include telephone support and its customer service isn't based in the U.S. We also found SRFax to be a little more intuitive.

Additional reporting by Jill Bowers.

Adam C. Uzialko

Adam received his Bachelor's degree in Political Science and Journalism & Media Studies at Rutgers University. He worked for a local newspaper and freelanced for several publications after graduating college. He can be reached by email, or follow him on Twitter.