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Epos Now Review

Best All-In-One POS System for Small Business

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

For this category, we looked for an all-around good POS system that can be used by many different business types across a variety of industries. We searched for a system that gives you a choice of platform, so you can choose whether you use an iPad or Android tablet, Mac or PC, and that doesn't require you to purchase proprietary hardware.

Price is always a top consideration, as are contractual commitments, and we looked for an affordable system with month-to-month terms and no processing requirements. In addition to this criteria, we needed a system that offers a well-rounded collection of features.

Our 2018 research and analysis of POS systems leads us to recommend Epos Now as the best all-in-one POS system for small businesses.

We chose Epos Now from the dozens of POS systems we considered. To read our full methodology and see a more comprehensive list of POS systems, visit our best picks page.

Epos Now is the best small business POS system, because it's affordable and versatile. Its monthly software subscription is lower than most, and there's no contract. It's compatible with third-party hardware, and the company gives you a choice of integrated credit card processors so you can comparison shop for the best deal.

Nearly every business can use Epos Now; the company's target market is small and midsize businesses, but it also works with large organizations and can tailor plans to meet each business's specific needs. It offers retail and hospitality versions of its POS software and is suitable for shops, boutiques, restaurants, bars, cafes, hotels, spas, and other businesses. It also offers integrations through its app store that you can use to further customize the POS system to suit your business.

Editor's note: Interested in a customized quote from Vend - our winner for best retail POS system for small businesses? Use the questionnaire below and Vend will contact you to provide you with the information you need:

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You can view pricing for Epos Now's POS software, hardware and complete systems on the company's website. If you need to customize the POS system or add software modules, such as its loyalty program and appointment setting features, you should contact an Epos Now sales agent for a pricing quote and a live demo.

Epos Now has month-to-month subscriptions for its POS software with no contract, so you can cancel anytime without penalty. The company posts its terms of use on its website, and you should read them before signing up with Epos Now, as you would with any POS company.

There are three subscription plans, and pricing is the same for both the retail and hospitality versions of the software. There's no limit to the number of users, products or customers you can add to each POS plan, nor is there a cap on the volume or dollar value of transactions you run each month. All plans also include software and security updates. A 30-day free trial is available, so you can make sure the software meets your needs before you subscribe.

  • Standard: $39 per month. Additional registers: $24 each per month. Includes setup assistance and email support.
  • Premium: $69 per month. Additional registers: $45 each per month. Includes account management and 24/7 phone support.
  • Enterprise: By quote. Includes enterprise reporting and account management as well as onsite support.
  • Loyalty program module: $39 per month. Promotional offers may be available for this module, according to the sales rep we spoke with.

Alternately, you can purchase the software upfront. The license costs $750 per device. After the first year, you pay an annual license renewal fee of $270 per device.

Choice of integrated credit card processor. Epos Now integrates with Worldpay (Vantiv) and EVO Payments. This isn't as many options as its competitors offer, but you can still comparison shop for pricing. Both options can set you up with a credit card terminal, and you can accept EMV cards and mobile wallets like Apple Pay and Google Pay.

If you're locked into a credit card processing contract with a different company or want to continue working with your current processor, you can use Epos Now's API to build a custom integration, or you can simply use your credit card terminal alongside this POS system.

POS hardware compatibility. The software runs on iPads, Android tablets, Macs and PCs, giving you a choice of platform and the option to use equipment you already have. If you own POS peripherals, such as cash drawers, receipt printers and barcode scanners, you may be able to continue using those as well with Epos Now, as the system is compatible with third-party hardware. You can call the company to see if the items you have are compatible.

If you need new POS hardware, you can purchase it from Epos Now, as a complete system that includes hardware and software, a hardware-only bundle or piece by piece. You can see the prices listed in the company's online store.

  • Complete system: $1,799. Includes POS software, touchscreen terminal, receipt printer, and cash drawer, plus installation and configuration services.
  • iPad POS system: $599. Includes iPad stand, receipt printer and cash drawer, plus the first month of your software subscription. If you don't already have an iPad to use with this system, you can add an iPad Air 2 for $500. You can also add a Bluetooth barcode scanner for $299.

We don't recommend leasing point-of-sale equipment for small businesses, because it's always more expensive than purchasing it outright, and it locks you to a noncancelable leasing contract, so you're stuck using – or at least paying for – the system for years. However, if you want this option, it's available from Epos Now. Your credit score and other factors may affect your monthly payment, and terms are between two and five years.

Epos Now is easy to set up, as both the iPad and traditional POS terminal solutions are plug and play. The iPad POS system is fully cloud-based, so you don't need to set up a local server; you just need an internet connection – even if you have multiple devices.

The register features are intuitive; the company says it takes 15 minutes or less to train your employees to use the system. The system's back office is logically organized with a menu bar along the left side of the screen that makes it easy to find the features you need. It has a customizable dashboard that allows you to arrange the data so you can quickly see the metrics you care about most.

There are several key feature sets that small businesses should look for in a POS system, specifically, those that help you manage your customer information, your staff and your inventory.

You also want reporting features that help you understand how your business is performing, integrations that connect to other business applications and an offline mode, so your system isn't bricked if your internet connection goes down. Here are Epos Now's capabilities for each of these feature sets.

Inventory management. Epos Now tracks inventory, sends low-stock alerts when items fall below the threshold you set and can be set up to automatically generate purchase orders. The restaurant version has ingredient-level tracking. The retail version supports up to 60,000 items and has a product matrix, so you can easily add variants, such as size, color and material. You can bundle products together to sell as kits or gift baskets. If you also have an online store, you can track products for both it and your physical store.

Customer management. This POS system has a customer database, allowing you to collect contact information at checkout and email receipts. On the receipts you email, you can ask your customers for feedback on the service they received. If you want to offer rewards to your regular customers, you can add a loyalty program to the system. An integration for MailChimp is available from the app store, if you want to connect your customer database to an email marketing service.

Employee management. When you add employees to Epos Now, you assign them a role that limits their access specifically to the tasks and information they need to do their jobs. The system comes with staff scheduling tools and a built-in time clock. Your staff members clock in and out using PIN codes or swipe cards, and the system logs their activity on the till.

Reporting tools. Real-time reports for sales, products and employee performance offer insight into how your business is doing. Because the system is cloud-based, you can log into your account from any computer, tablet or phone to see your sales data. You can view charts and graphs of your data on the dashboard, and you can see how many sales you make by the hour, day, week or month, your top-selling and highest-grossing items, and your top-performing sales staff. You can export your reports to Excel, Xero, Sage and QuickBooks.

Third-party integrations. More than 80 integrations are available from Epos Now's App Store, so you can connect the system to other business software and services you use. Options include integrations for e-commerce platforms, accounting software, appointment apps, labor management services and more. An API is also available if you need custom integrations.

Offline mode. Epos Now has an offline mode, so if your internet connection drops or is sluggish, you can continue working. After the connection is restored, it syncs your data.

In addition to the above features, there are some version-specific tools included with this software.

The retail version allows you to print your own barcodes and shelf-edge labels, helping organize your store and making it easy for customers to see prices and for cashiers to scan in items at checkout. You can set up the software with pop-up notes that give your cashiers suggestions of items to upsell.

The restaurant version has table and seat tools with a customizable floor plan, showing you which tables are open or occupied. You can add pictures of your menu items to the system and set pop-up notes for modifiers to remind servers to ask customers how they want their food prepared. It also has coursing tools, restaurant-specific reports, and allows you to split and merge bills.

Epos Now provides customer support by chat, email and phone; however, if your business has irregular hours, you work on back-office tasks after hours or you want the peace of mind of knowing you can call the company for assistance 24/7, you'll need the Premium plan. When we contacted the company, posing as a small business owner in the market for a POS system, the rep we spoke with was helpful and knowledgeable and answered our questions about the system promptly.

The company offers data migration services and setup help as part of its 30-day implementation, and if you experience a software issue, Epos Now offers remote assistance. If you need replacement parts for hardware that you purchased from Epos Now, overnight shipping is available.

Online support resources include a blog with articles for small business owners and release notes for its software updates, and a YouTube channel with demos and how-to videos. The company is also active on Facebook and Twitter. The website lacks a knowledgebase, which would be useful for merchants who prefer to troubleshoot problems on their own. There's also no community forum that lets users help each other with issues they encounter as they use this POS system.

Although Epos Now is a great option for most businesses, there are a couple of factors to consider before you choose your POS system.

First, even though Epos Now posts many of its prices and its terms of use online, the website doesn't clearly explain which modules are add-ons that cost extra, nor how much they cost. There's also confusion where some prices haven't been converted from British pounds to U.S. dollars. However, when you call or chat with company representatives, they're open with costs and eager to answer your questions.

If you want a kiosk as part of your POS system, such as a self-ordering station for your restaurant or a self-checkout option for your store, it's not yet available from Epos Now. The agent we contacted said that the company has security concerns about this feature and is waiting to implement it until it meets Epos Now's security standards.

Finally, as mentioned above, the company's website doesn't have a knowledgebase or community forum for merchants that prefer to troubleshoot issues themselves, so you'll need to call the company to get answers to your questions.

Vend was our previous best pick for all-in-one POS systems. It was selected for its affordable pricing, scalability, and compatibility with third-party hardware and payment processors. Vend is now our best pick for retail POS systems. Read the full Vend POS review here, or the summary below.

Vend's pricing remains competitive, and though it has increased, it now includes 24/7 phone support, which previously cost extra. It has favorable terms, offering you a choice of either month-to-month or annual subscriptions for its POS software. Vend offers you a choice of integrated credit card processing companies to work with and is compatible with third-party POS hardware so you can either use what you already have or shop around for the best deal. Vend POS software is cloud-based and runs on iPads, Macs and PCs.

Where some companies offer multiple versions of their POS software, Vend caters to the retail industry, offering scalable POS systems that can be used by retailers with one or multiple locations. Vend inventory-management features support variants and bundles, low-stock alerts and automatic reordering when items fall below a set threshold.

Its customer management features allow you to create customer profiles, and the higher-tier plans include a loyalty program. It has real-time reporting with filters that allow you to customize your reports, and if you lose your internet connection during business hours, Vend's offline mode allows you to continue checking out customers and accepting cash payments.

Vend e-commerce solution consists of integrations with Shopify and Stitch Labs. It also has integrations for accounting, advanced inventory management, email marketing, labor management and scheduling applications. However, only the Xero accounting integrations come with the Lite plan; for all others, you must subscribe to the Pro or Enterprise plans.

Ready to choose a POS system? Here's a breakdown of our complete coverage:

Editor's note: Interested in a customized quote from Vend - our winner for best retail POS system for small businesses? Use the questionnaire below and Vend will contact you to provide you with the information you need:

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Lori Fairbanks

Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as an editor for Creating Keepsakes magazine and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes for Business.com and Business News Daily.