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GotFreeFax Review

Best Free Outgoing Online Fax Service

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

Faxing isn't going away anytime soon and neither are the associated costs that come with owning and operating your own fax machine. While it would be great to jettison the machine altogether, many businesses still require it to send and receive documents, especially if the federal government or healthcare industry is involved.

Rather than spend money on a dedicated machine and phone line to send the occasional fax, consider using one of the free outgoing fax solutions that are available online. While they have fewer features than their paid counterparts, they still manage to do the one thing you're looking to do – send a fax through the internet without paying any fees.

After conducting extensive research and analysis, GotFreeFax is our 2019 pick for the best free outgoing online fax solution for small businesses. To learn more about our process and to see a comprehensive list of online faxing providers, see our best picks page.

If you need a service that just receives faxes for free, see our review of FaxBetter's free incoming service. If you need a fax solution that allows you to both send and receive documents, you'll need to select a paid account.

If you're looking for a free outgoing online fax option, chances are you're also looking for a quick and easy faxing solution that has additional plans so you can upgrade if your faxing needs increase. If that's the case, GotFreeFax may be the right choice for your small business.

Visiting GotFreeFax's website reveals all you need to know about the service and its capabilities. Rather than requiring users to sign up for an account, this Canadian company allows you to use its free services without that step. On its website, you simply fill out a form with the sender and recipient info and fax content.

Free and premium fax options are available to all visitors. You can send PDFs, JPEGs, and DOC files through the service and attach a cover letter – either the company's ad-free option or your own. In fact, there are no ads in the faxes you send using the company's free service.

Despite GotFreeFax's almost Spartan website, its free offering provides some features that other companies charge for. Here are some of GotFreeFax's best features:

  • Ease of use. As previously mentioned, GotFreeFax's interface is incredibly easy to use, with instructions spelled out in clear English. It isn't hard to find the functions you need, and uploading files to send via fax is quick and simple.
  • Rich text formatting. If you copy and paste content into the form on the company's website, you can use its rich text editing tools to adjust the font and format the text. With those tools at your fingertips, you can create and send visually pleasing faxes. Not every free outgoing fax service has this feature.
  • Secure transmissions. GotFreeFax's servers are managed by certified engineers and are secured by Gateway AntiVirus software and intrusion prevention services. Faxes are transferred over an encrypted connection.

GotFreeFax's free version truly is free, as advertised. The caveat is that you can only send a maximum of three pages per fax and two faxes per day.

While we focused on the free plan, it's important to note the differences between it and GotFreeFax's paid service. If you opt to pay for GotFreeFax's services, you can fax 10 pages for 98 cents, 20 pages for $1.98 and 30 pages for $2.98. Paid fax transmissions get priority delivery and give you access to technical support.

GotFreeFax also offers a business prepaid fax service where you can purchase page credits that never expire. There is no monthly fee, and you are billed one credit for each faxed page. The lowest number of page credits available is 100 pages for $9.95. If you need more, you can purchase 300-page credits for $19.95 or 1,000-page credits for $49.95. Fax broadcasting, which is faxing a document to multiple recipients simultaneously, is also provided in this service tier.

Since this is a free service, it's understandable that the company had to cut corners somewhere. With GotFreeFax, it's the customer service department. There's no phone support for the free service. Users can only send an email to get any answers to their questions, and in our testing, it took roughly eight hours for us to get a response to our inquiry. That being said, the service is so simple that it won't be very often that you'll need help.

The biggest drawback of using GotFreeFax's services – at any service level – is the inability to receive faxes. It's a one-sided solution that ultimately requires you to either sign up for a free incoming online fax service or for a paid service that allows you to both send and receive faxes.

Given that this is a free service, it's also important to note that many additional features found with other vendors are not available here. There's no document storage, no mobile app, no software integration or any other conveniences. The exception is the fax broadcasting feature that you can use with the prepaid business service.

Ready to choose an online fax service? Here's a breakdown of our complete coverage:

Andrew Martins

Andrew Martins is an award-winning journalist with a Bachelor of Arts in journalism from Ramapo College of New Jersey. Before joining business.com and Business News Daily, he wrote for a regional publication and served as the managing editor for six weekly papers that spanned four counties. Currently, he is responsible for reviewing tax software and online fax services. He is a New Jersey native and a first-generation Portuguese American, and he has a penchant for the nerdy.