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uAttend Review

Best Time and Attendance System for Very Small Offices

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After conducting extensive research and analysis, we recommend uAttend as our 2018 pick for the best time and attendance system for very small offices. To understand how we selected our best picks, you can find our methodology and a comprehensive list of time and attendance systems on our best picks page.

Clocking options: Employees can clock in and out via web browsers, smartphones or telephones. In addition, the system is compatible with a wide selection of PIN code, ID badge and biometric timeclocks. Biometric options use fingerprints and facial recognition.

Alerts: The system can alert managers when employees arrive and leave each day by automatically sending emails when staff members clock in and out. In addition, uAttend can be configured to prevent employees from punching in too early or late to prevent unapproved overtime pay.

PTO management: The system not only tracks vacation and sick time accruals, but also allows employees to ask for time off and managers to approve or deny those requests. Besides logging in to the system to request time off, employees can do it directly from the timeclocks.

Editor's note: Looking for information on time and attendance systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Job tracking: Businesses can use the system to chart how long employees work on specific projects. The job-tracking tool logs the exact number of hours employees spend on particular assignments.

Scheduling: Managers can create shifts and assign individual or multiple employees to each one. To keep tabs on when employees show up late or cut out early, supervisors receive instant notifications when workers punch in or out outside of their scheduled shifts.

Monthly fees: Rather than charging per employee as most providers do, uAttend has five different membership plans based on a range of employees:

  • 1-9 employees: $18 per month
  • 10-19 employees: $29 per month
  • 20-49 employees: $49 per month
  • 50-99 employees: $79 per month
  • 100+ employees: $99 per month

Added costs: Businesses may incur several additional costs. There is a fee of 6 cents each time a staff member calls the uAttend local number to clock in and out, and 8 cents when they call the toll-free number.  If you want to use more than two clocks, there is a $10 charge per additional clock per month. There is also an additional $6 monthly charge for each additional account administrator. Businesses exporting data to any payroll file other than CSV or Processing Point files are charged $5 per month. There are no setup fees.

Timeclocks: While other time and attendance providers charge $500 to $2,000 for timeclocks, uAttend's range from $119 to $249. All of the clocks are plug-and-play, send data in real time to the system, and include lifetime guarantees. Should one of the clocks stop working, you can call a customer service representative, who will troubleshoot the issue or send a replacement for free if it can't be fixed.

Contracts: There are no long-term contracts with uAttend. All memberships are paid on a monthly basis. If at any point you decide that the system isn't fitting your needs, you can cancel without any charges.

Easy to use: Since it's cloud-based, uAttend requires no software to install or maintain and is accessible online from anywhere. You manage every aspect of the system by logging in from the uAttend website. The online portal has a clean interface that's simple to navigate. Everything is clearly labeled, which makes it easy to find the tools and features you need.

Employee self-service: Employees log in to the system to clock in and out, submit timecards for approval, request vacation days, and see their schedules.

Mobile app: The uAttend mobile app, which is available for iOS and Android devices, lets employees and supervisors manage time while they're outside the office. Employees can use the app to clock in and out and review their timecards, and managers can use it to see who is currently working with the Who's In board, view productivity charts, and review, edit and approve timecards. Employers can use geolocation to designate specific areas where each employee can use the app to clock in and out.

Customer support: The company provides customer support via phone, live chat and email from 9 a.m. to 8 p.m. (ET), Monday through Friday. Customers also have access to an extensive help guide in the online portal. It features step-by-step instructions for each function of the software, such as how to set up the timeclocks, add employees into the system, create schedules and generate labor-data reports. It even includes screenshots to illustrate the steps.

Better Business Bureau: uAttend's parent company, Processing Point, is an accredited member of the Better Business Bureau with an A+ rating. According to the BBB website, as of March 2018, only one complaint had been filed against the company within the past three years.

uAttend doesn't send email alerts when employees are nearing overtime. However, you can set up the system to send email alerts when employees clock in and out outside of their scheduled shifts.

It doesn't offer a free trial period either. However, if you cancel your service within the first 30 days of signing up, you are entitled to a complete refund.

Ready to choose a time and attendance system? Here's a breakdown of our complete coverage:

Editor's note: Looking for information on time and attendance systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Chad Brooks

Chad Brooks is a Chicago-based writer who has nearly 15 years' experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.