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The Things Managers Do That Promote Employee Success

The Things Managers Do That Promote Employee Success
Bosses play a role in employee success. / Credit: Boss image via Shutterstock

To get the most out of employees, and the company as a whole, businesses need to make sure bosses are leading their staff properly.

A new study from big data firm Evolv revealed that managers are the largest influence in whether or not an employee leaves a position and play an instrumental part in driving a company's revenue stream.

The research uncovered several factors that make for effective and noneffective managers, including that creative managers aren't the best when it comes to being able to retain top talent. The higher a boss tests on the innovation and creativity scale, the shorter their employees stay with the company. Additionally, managers who are skilled multitaskers have lowerrates of employee retention.

Another factor that contributes to employee turnover are managers who strategize and plan too much. The study found that reactive managers who readily adapt to changing business conditions retain employees longer than managers who plan for the future.

Max Simkoff, co-founder and CEO of Evolv, said smart businesses are increasingly looking to their workforce as their greatest source of advantage.

"We are a service economy and a company's value is measured by its ability to deliver an optimal customer experience," Simkoff said. "It's more important than ever that the right people are in the right roles — including managers."

With a number of businesses adding temporary employees this time of year to gear up for the holidays, the research also examined what characteristics make for an effective seasonal worker. The data discovered that the best seasonal employees don't need to be loyal or creative; rather, they should be extroverted, inquisitive, good at multitasking and reward-driven.

For retail businesses, the study shows that that employees that succeed in that environment must have great spatial orientation and conflict resolution skills —two characteristics that often aren't screened for in the typical interview.

Evolv's research is drawn from its cloud-based big data network, which now contains more than half a billion data points about the customer-facing workforce from 13 countries and 18 different industries, including telecom, retail, financial services and business process outsourcing.

Originally published on BusinessNewsDaily.

Chad Brooks

Chad Brooks is a Chicago-based writer and editor with nearly 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.